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<h3>Job Description</h3>
Job Description
Hiring Range: $27.00 to $28.50 per hour, paid bi-weekly
The Special Project Coordinator works closely with the Associate Director of Home Ownership, Director of Home Ownership, other program staff, and partner agencies to implement and execute repair and rehabilitation programs that meet a variety of housing needs consistent with CHT’s mission. These programs include VT Farm Worker Housing Program and VT Home Improvement Program and others that may become available as funding allows.
Essential Job Responsibilities
<ul>
<li>
Complete initial review of all program applications, including follow-up on incomplete packets, creating a preliminary file, and entering data into the program's databases.
</li>
</ul>
<ul>
<li>
Perform site visits and create scopes of work for respective repair projects.
</li>
</ul>
<ul>
<li>
Draft, close, and record necessary loan and grant documents with respective clients, municipalities, and organizations.
</li>
</ul>
<ul>
<li>
Act as a liaison with customers and contractors throughout the repair process, tracking project spending and expenses, and mediating and diffusing conflicts when applicable.
</li>
</ul>
<ul>
<li>
Gather, track, and compile data and any required backup documentation to meet all reporting requirements in a timely and accurate manner.
</li>
</ul>
<ul>
<li>
Gather and process all new contractor information according to CHT vendor qualifications and procedures.
</li>
</ul>
<ul>
<li>
Process funding requests according to program requirements and CHT’s internal procedures as applicable.
</li>
</ul>
<ul>
<li>
Maintain all loan and program files, including those located in off-site storage. Relocate files on an annual basis or as needed.
</li>
</ul>
<ul>
<li>
Provide support with Loan Fund marketing and outreach activities as needed.
</li>
</ul>
<ul>
<li>
Provide support to Associate Director, Director, and Home Repair Lending Manager as needed.
</li>
</ul>
<ul>
<li>
Assist Associate Director and Director in creation and implementation of special programs in compliance with all applicable funding and regulatory requirements, including creation of all program documents and forms.
</li>
</ul>
<ul>
<li>
Establish and implement efficient and effective program procedures in consultation with the Associate Director.
</li>
</ul>
<ul>
<li>
Communicate and coordinate with community partners, representing CHT in a professional manner.
</li>
</ul>
<ul>
<li>
Attend trainings as requested.
</li>
</ul>
<ul>
<li>
Other duties as assigned.
</li>
</ul>
Job Qualifications
<ul>
<li>
Three to five years experience working with project management, lending, home repairs, construction, and/or related fields required. Experience working with health and safety codes, contractors, writing construction specifications, bidding and engaging contractors is strongly preferred.
</li>
</ul>
<ul>
<li>
General understanding of real estate transactions related legal frameworks strongly preferred.
</li>
</ul>
<ul>
<li>
A degree or post-secondary coursework in business, management, construction or trades, architecture, or related field strongly preferred. Experience drafting professional business communications and working in an office setting is required. (A combination of education and experience may be considered.)
</li>
</ul>
<ul>
<li>
Experience working with grants and federal housing program management is strongly preferred, including compliance concepts.
</li>
</ul>
<ul>
<li>
Proficiency with computer and technology applications including intermediate to advanced Microsoft Word and Excel are required.
</li>
</ul>
<ul>
<li>
Self-motivation, impeccable attention to detail, positive attitude, solid work ethic, ability to remain calm under pressure, work independently and as a collaborative team member, and willingness to learn are required.
</li>
</ul>
<ul>
<li>
Commitment to social justice, equity, and CHT’s membership-based model of community controlled and permanently affordable housing required.
</li>
</ul>
<ul>
<li>
Excellent customer service, interpersonal, active listening, creative problem solving, planning and organization skills required.
</li>
</ul>
<ul>
<li>
Strong written and verbal communication skills including technical and business writing, coordination, planning, and conflict resolution skills required.
</li>
</ul>
<ul>
<li>
Ability to interpret complex documents including regulations, tax returns and basic financial statements is required.
</li>
</ul>
<ul>
<li>
Reliable transportation and a willingness to travel throughout Vermont is required.
</li>
</ul>
<ul>
<li>
Ability to pass a criminal background check is required.
</li>
</ul>
<ul>
<li>
Some evening and weekend hours may be required.
</li>
</ul>
Physical and Mental Abilities: The Special Project Coordinator must have the physical and mental abilities to perform the essential job duties listed above. However, reasonable accommodation may be extended to help perform those duties. The job entails long periods of sitting at a desk, prolonged periods of computer work and driving, occasionally driving more than three hours at a time. While performing the essential duties of this job the Special Programs Manager will have to use eyes, hands and fingers, walk, stand, reach, or lift up to 25 pounds.
Work Atmosphere
Champlain Housing Trust is a non-profit, member-based organization. The work entails significant self-motivation, commitment to CHT’s membership-based model of community controlled and permanently affordable housing, and commitment to delivering exceptional customer service and executing CHT mission by focusing on our customers - listening attentively, identifying needs, and making his/her best effort to resolve issues/concerns. Occasional travel to meetings and seminars may be required.
Equal Opportunity Employer - CHT is committed to a diverse workplace and highly encourages women, persons with disabilities, Section 3 low income residents, and people from diverse racial, ethnic and cultural backgrounds to apply.

Special Project Coordinator

<h3>Job Description</h3>
Job Description
Phalanx Griffon (PG) is the Air Force’s open‑architecture aerial node that pushes multi‑level‑secure data to warfighters in seconds, not minutes. As the SME, Network Engineering, you will shape the tactical and enterprise networking underpinnings of Major Release 2 (FY 25‑27)—orchestrating SATCOM, SDR, cross‑domain solutions, and software‑defined networking that connect airborne platforms to the Digital Infrastructure (DI) and the broader DAF BATTLE NETWORK.
Essential Job Functions:
<ul>
<li>
Architect &amp; Design
<ul>
<li>
Lead creation of the PG network reference architecture spanning Nomad hardware, Smith software builds, and Watch node‑management elements.
</li>
<li>
Define routing schemas (BGP/OSPF/IS‑IS), QoS policies, IPSec/crypto overlays, and multi‑level security / cross‑domain data‑flow rulesets that comply with NSA and DISA STIG requirements.
</li>
<li>
Produce SysML/CAMEO artifacts feeding the government‑owned digital thread.
</li>
</ul>
</li>
<li>
Integration &amp; Lab Leadership
<ul>
<li>
Specify and configure routers, switches, firewalls, SATCOM modems, and SDRs inside the Integration SIL; drive interface‑control documentation (ICDs) for airborne PIMs.
</li>
<li>
Develop automated test harnesses (IXIA/TestCenter, Spirent, Ansible) to validate throughput, latency, packet‑loss, and IA posture before DT/OT.
</li>
</ul>
</li>
<li>
DevSecOps &amp; Cyber Hygiene
<ul>
<li>
Embed network‑security controls into the PG DevSecOps pipeline; champion zero‑trust principles and continuous ATO artifacts (RMF eMASS packages, ACAS/SCAP scans).
</li>
<li>
Guide implementation of Software Defined Networking (SD‑WAN, OpenFlow, or comparable) for dynamic airborne/ground path selection.
</li>
</ul>
</li>
<li>
Fielding &amp; Operations
<ul>
<li>
Partner with platform SPOs and flight‑test organizations to translate lab configs into flight‑worthy builds; draft Interim Authorizations To Test (IATT) and airworthiness network annexes.
</li>
<li>
Support Watch help‑desk playbooks, operational runbooks, and remote monitoring dashboards (Elastic, Grafana, Prometheus).
</li>
</ul>
</li>
<li>
Leadership &amp; Mentoring
<ul>
<li>
Serve as the chief technical adviser to Government IPT leads; brief network readiness, risk, and performance metrics at program reviews.
</li>
<li>
Mentor mid‑level engineers and ensure knowledge transfer to Government personnel.
</li>
</ul>
</li>
</ul>
Required Skills:
Due to the sensitivity of customer related requirements, U.S. Citizenship is required.
Bachelor’s degree in Electrical Engineering, Computer Engineering, or related field (Master’s preferred) and 12+ years designing, integrating, and securing DoD or IC mission‑critical IP networks.
Active TS/SCI clearance.
Deep expertise in routing/switching (Layer 2/3), SATCOM backhaul, RF/mesh networking, and transport enclaves in contested or bandwidth‑limited environments.
Demonstrated experience with cross‑domain solutions, NSA Type‑1 crypto, and multi‑level security architectures.
Hands‑on with network test/validation tools and scripting/automation (Python, Ansible, Terraform).
Desired Skills:
CCNP/CCIE, JNCIE, or equivalent expert‑level certification.
Prior work on CJADC2, ABMS, OMS/UCI, tactical data links (Link‑16/22, TTNT), or airborne networking programs.
Familiarity with containerized networking (CNI plugins, Service Mesh) and classified DevSecOps pipelines (Platform One, Iron Bank).
Experience shepherding RMF packages through eMASS to full ATO.
Agile/Scrum or SAFe certification.
Pay Range and Benefits: There are a variety of factors that can influence salary at DCS Corp, including but not limited to, geographic location, Federal Government contract labor categories and wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.
The proposed salary range for this position is:
Salary Range: $120,506 - $216,580
At DCS, we pride ourselves on providing flexibility that allows employees to balance meaningful work with their personal lives. We offer competitive compensation, benefits, and opportunities for learning and development.
Our broad and competitive mix of benefits is designed to support and protect employees and their families. Our robust benefit offerings include medical, dental, 401k, ESOP, PTO, education reimbursement, work/life balance, parental and other leave programs.
Learn more about our benefits here: DCS Corp Benefits.

Network Engineer; Subject-Matter Expert

<h3>Job Description</h3>
Job Description
Programmer &amp; IT Administrator Position Summary:
We are seeking a talented and motivated Programmer &amp; IT Administrator to join our team at Cummings Printing in Hooksett, NH. In this role, you will be responsible for updating and maintaining our internal job tracking system, implementing improvements and changes based on input from management and production teams. Additionally, you will assist with various IT department tasks, ensuring efficient and effective technological support throughout the company.
Responsibilities:
<ul>
<li>Update and maintain our internal job tracking system, incorporating improvements and modifications as needed.</li>
<li>Collaborate with management and production teams to identify and implement system enhancements.</li>
<li>Provide technical support and troubleshooting assistance for computer and networking issues.</li>
<li>Manage and maintain databases, ensuring data integrity and efficient access to information.</li>
<li>Support user interface design and development for internal systems.</li>
<li>Contribute to IT department projects and initiatives, ensuring smooth operation and continuous improvement.</li>
</ul>
Qualifications &amp; Requirements:
<ul>
<li>High school diploma or equivalent.</li>
<li>Proficiency in Python coding and Filemaker Pro.</li>
<li>Experience with Claris, HTML, and JSON.</li>
<li>Microsoft Excel certification.</li>
<li>Strong computer and networking troubleshooting skills.</li>
<li>User interface focused.</li>
<li>Database management expertise.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Organized and self-motivated, with the ability to work independently and as part of a team.</li>
</ul>
Work Schedule:
<ul>
<li>
Monday to Friday: 7:30 am to 4:00 pm
</li>
</ul>
Benefits:
<ul>
<li>401(k) retirement plan.</li>
<li>Dental insurance.</li>
<li>Flexible spending account.</li>
<li>Health insurance.</li>
<li>Life insurance.</li>
<li>Vision Insurance.</li>
<li>Paid time off.</li>
</ul>
How to Apply:
If you are a talented Programmer &amp; IT Administrator looking to join an established and respected printing company, we want to hear from you! We look forward to reviewing your application and discussing the opportunity to join our dedicated team in Hooksett, NH.
Company DescriptionCummings Printing - A reputable, family run, veteran-owned full-service publication printer, providing quality products and services since 1914, with a strong focus on competitive pricing, flexible scheduling, and exceptional customer service. 
<h3>Company Description</h3>
Cummings Printing - A reputable, family run, veteran-owned full-service publication printer, providing quality products and services since 1914, with a strong focus on competitive pricing, flexible scheduling, and exceptional customer service.

Programmer & IT Administrator

<h3>Job Description</h3>
CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.&nbsp; What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our&nbsp;Hybrid Work Model.
Job Description
About the Role:
 
Maintain plant equipment and machinery to ensure optimal working condition while driving continuous improvements aligned with operational priorities.
Perform timely and effective root cause analysis to resolve equipment failures, enhancing efficiency, quality, and overall reliability.
Assist in diagnosing and repairing mechanical issues across a range of plant equipment, including conveyors, pallet handling systems, and other manufacturing machinery.
 
Key Responsibilities may include:
<ul>
<li>Perform proactive and reactive maintenance activities with a multi-skilled approach, ensuring strict adherence to health and safety protocols at all times.</li>
<li>Support the site’s reliability initiatives by identifying failure modes, conducting root cause analysis, and implementing corrective actions to improve equipment performance.</li>
<li>Assist in scheduling and executing maintenance tasks, ensuring proper documentation of work orders and tasks to maintain accurate maintenance records.</li>
<li>Actively seek opportunities to improve maintenance processes and procedures, ensuring compliance with health and safety regulations and contributing to overall plant performance.</li>
<li>Conduct risk assessments for all tasks using site-specific or dynamic risk assessment procedures to ensure the safety of both equipment and personnel.</li>
<li>Prioritize employee health and safety, product quality, and environmental protection in all maintenance activities, ensuring all efforts contribute to improved plant performance and reliability.</li>
</ul>
2nd shift: 3:30pm to 12:00am, Monday to Friday 
As a proactive team member, working varying shifts, the Automation Technician I is responsible for performing and managing plant maintenance programs under the direction of the Plant Manager. Maintenance activities must ensure that employee health and safety, product safety, and the protection of the environment are never compromised, and that all maintenance activities enhance product quality, plant performance and business priorities. The Maintenance Technician 2 will adhere to all health and safety policies and directives and maintain a clean safe work area. This position partners with internal and external engineering services and local parts vendors to ensure automated equipment operates at the highest level of efficiencies and will advocate improvement projects as assigned.
Major/Key Accountabilities
<ul>
<li>Responsible for hands on maintenance, troubleshooting and repair of all plant pneumatics, hydraulics, and electric systems including program logic control (PLC) systems controls machine network devices (EthernetIP Network). The Maintenance Technician will diagnose and repair mechanical and electrical failures in all plant manufacturing equipment. This includes, but is not limited to, conveyers, process pallet handling machines, dismantling, painting and stencilling systems.</li>
<li>Responsible for hands on maintenance, troubleshooting and repair of all process hand tools, such as pneumatic or electric reciprocating saws and nail guns</li>
<li>Performs minor unscheduled maintenance and repair on trucking equipment such as forklifts and yard shuttle trucks</li>
<li>The Maintenance Technician is responsible for accurate and timely documentation of performance and processes as required by local and regional leadership. The Maintenance Technician will schedule, execute and properly document work orders within the corporate Computerized Maintenance Management System (CMMS).</li>
<li>The Maintenance Technician will accurately complete additional scheduling and repair material documentation and reporting as required. Active participation in machine process and design improvement forums is required. The Maintenance Technician will provide coaching on use and repair of industrial production equipment.</li>
<li>Maintenance Technician will participate in health and safety programs including council or committee meetings, OSHA and corporate mandated training, certification and recertification.</li>
<li>Basic use of welding/cutting equipment.</li>
<li>And any other duties as assigned</li>
</ul>
Qualifications &amp; Experience
This position requires demonstrated experience in maintaining and repairing plant production equipment.&nbsp; Specific areas of expertise include:
<ul>
<li>3-5 years of experience in industrial machine maintenance.</li>
<li>Knowledge of HMI operation and troubleshooting.&nbsp;</li>
<li>Proven track record of production machine maintenance and repair success.</li>
<li>History of effectively working in a team environment.</li>
<li>Mechanically inclined – Knowledge of and demonstrable ability to use common mechanics tools.</li>
<li>Willing to work non-traditional hours including nights, weekends and holidays with on-call availability.</li>
<li>Associate’s degree or equivalent experience.</li>
<li>Ability to stand and walk on concrete floors for up to 12 hours and lift 75 pounds.</li>
<li>Ability to read and use mechanical and electrical schematics for troubleshooting.</li>
<li>Ability to use an electrical Multimeter for troubleshooting.</li>
<li>Understanding of and ability to troubleshoot and repair industrial pneumatic and hydraulic system components, such as pumps, valves, cylinders, motors and solenoids.</li>
<li>Understanding of and ability to troubleshoot and repair industrial electrical system components such as motors, variable AC drives, PLCs, and field sensors.</li>
<li>Understanding of industrial air compressors and peripheral components such as, dryers, water separators and automatic bleed off.</li>
</ul>
Specific Skills &amp; Knowledge
This position requires knowledge in maintaining and repairing plant production equipment.&nbsp; Specific areas of expertise include:
Electrical
<ul>
<li>Control panels and power cabinets.</li>
<li>3 phase 480-volt power systems.</li>
<li>Rockwell Automation Compact Logic (RSLogix 5000).</li>
<li>Ethernet IP networks, EthernetIP on machine devices and VFDs.</li>
<li>Yaskawa, Fanuc or Kuka robot experience</li>
</ul>
Mechanical Knowledge
<ul>
<li>Chain Drive Live Roller Conveyor systems</li>
<li>Chain Conveyors</li>
<li>Belt Conveyors</li>
<li>Hydraulics pumps and circuits</li>
<li>Air compressors</li>
<li>Pneumatic circuits valves</li>
</ul>
General
<ul>
<li>Ability to use and navigate MS office and internet applications.</li>
<li>Knowledge of OSHA and Control of Hazardous Energy procedures and regulations.</li>
<li>NEC 70E electrical Safety.</li>
<li>Ability to use Computerized Maintenance Management Systems (CMMS).</li>
<li>Strong written and verbal communication skills.</li>
</ul>
Language
English required, Spanish desired
Remote TypeNot RemoteSkills to succeed in the roleActive Learning, Active Learning, Adaptability, Compressors, Vacuum Pumps and Related Equipment, Computer Literacy, Cross-Functional Work, Curiosity, Data Analysis, Data Literacy, Digital Literacy, Drawings and Schematics, Electric and Electronic Controls, Electric Motors, Emotional Intelligence, Empathy, Fans, Blowers and Supporting Ductwork, Initiative, Lubrication Types and Systems, Machining (Lathes, Milling, and Drill Presses), Mathematic Literacy, Mechanical Literacy, Pipe Systems and Valves, Pneumatic and Hydraulic Systems, Power Transmission Systems, Problem Solving {+ 1 more}
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. 
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at <a href="mailto:recruitment@brambles.com" target="_blank">recruitment@brambles.com</a>.

Industrial Automation Technician

<h3>Job Description</h3>
WE ARE LOOKING FOR GREAT PEOPLE TO JOIN OUR TEAM- just like you!&nbsp;
Our associates have a lot in common.&nbsp; They have great interpersonal skills, enjoy working independently, are self-motivated, and have a relentless drive. Did we mention that while they are working hard, they also like to have fun?
We offer flexible hours, competitive pay, and great benefits for both full and part-time associates.
If this sounds like a good fit for you, come join our team!
The Project Specialist Flex role entails ensuring that Anderson Merchandisers' standards are upheld to meet client demands for intricate store remodels and special projects. This position involves managing substantial store product and fixture reconfigurations and fulfilling various client-requested merchandising tasks. It is essential to note that this is a project-oriented flexible position. The Project Specialist reports to the Project Team Supervisor and Project Team Manager.
What would you do in this role?
What would you do in this role?
***This full-time position is project-based. Most projects involve working overnight and on weekends; however, there might be occasions when daytime shifts are necessary. Please refer to the job title for details regarding the specific shift requirement for this project.***
This job is right for you if you want:
<ul>
<li>
Weekly pay!
</li>
<li>
A fun team environment
</li>
<li>
Paid on-the-job training
</li>
<li>
The potential to transfer to another project or position upon project completion
</li>
</ul>
Essential Functions
<ul>
<li>
Building new sales floor fixtures as well as uninstalling existing fixtures
</li>
<li>
Moving of existing sales floor fixtures both basic and complex Installation of basic electronic equipment – no programming or set up functions
</li>
<li>
Basic Modular and counter detailing Set merchandise to modular guidelines
</li>
<li>
Relocating excess merchandise to a new location designated by store management
</li>
<li>
Use of basic hand tools and or cordless drill
</li>
<li>
Additional merchandising tasks or audits
</li>
</ul>
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Required Education and Experience
<ul>
<li>
High School Diploma or equivalency certificate
</li>
<li>
Must be eligible to work in the U.S.
</li>
<li>
Retail experience preferred
</li>
<li>
Ability to read a planogram/Mod, or retail remodel a plus
</li>
<li>
Must be able to lift objects and products up to a maximum of 50 lbs with frequent lifting and carrying of objects/products up to 35 lbs.,&nbsp;in addition, the ability to lift heavy objects up to&nbsp;100 lbs with assistance from another associate
</li>
<li>
Work could be performed while sitting, standing, or walking
</li>
<li>
Work performed will entail fine manipulation of hands and/or fingers, bending, twisting, squatting, and climbing, as well as upper and lower body mobility
</li>
<li>
Must be able to work a flexible schedule, including nights, overnights, and weekends
</li>
<li>
Overnights are required
</li>
</ul>
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Rate of Pay
$21.00
As an Anderson Merchandisers Associate, you may be eligible for these benefits*.
•&nbsp;&nbsp; &nbsp;Flexible work schedules •&nbsp;&nbsp; &nbsp;401(k) retirement plan •&nbsp;&nbsp; &nbsp;Health Insurance – including Dental and Vision&nbsp;
•&nbsp;&nbsp; &nbsp;Telehealth
•&nbsp;&nbsp; &nbsp;Health Savings Account •&nbsp;&nbsp; &nbsp;Accident Insurance •&nbsp;&nbsp; &nbsp;Critical Illness Insurance •&nbsp;&nbsp; &nbsp;Life Insurance
•&nbsp;&nbsp; &nbsp;Long Term Care •&nbsp;&nbsp; &nbsp;Short Term Disability •&nbsp;&nbsp; &nbsp;Long Term Disability •&nbsp;&nbsp; &nbsp;Associate Assistance Fund
•&nbsp;&nbsp; &nbsp;Anderson Cares Natural Disaster Fund •&nbsp;&nbsp; &nbsp;Associate Savings Plan
•&nbsp;&nbsp; &nbsp;Anderson Cares Fund •&nbsp;&nbsp; &nbsp;Paid Time Off
•&nbsp;&nbsp; &nbsp;Discounts - Cell Phone, Vehicle, Pet Insurance •&nbsp;&nbsp; &nbsp;Training &amp; Career Development
*All benefits subject to eligibility per company policy.
IND-123

Project Remodel Specialist (Overnight) - Leicester, MA

<h3>Job Description</h3>
Job Description
We are looking for a Help Desk Analyst I based in Agawam, Massachusetts. This role is pivotal to our IT operations, providing essential support related to computer systems, both hardware and software, for multiple business units. You will be the first point of contact for technical support, ensuring smooth and efficient resolution of issues.
 
Responsibilities:
• Provide technical assistance for queries and issues related to the computer systems, software, and hardware
• Efficiently troubleshoot login issues experienced by clients
• Resolve issues related to telephone and VOIP systems
• Contribute as needed to special activities within the organization
• Handle requests for technical support received via telephone calls, emails, or personal requests
• Travel occasionally to other locations in Massachusetts &amp; Connecticut for providing support, with all travel time being reimbursed
• Carry out any other IT-related duties as requested by the management
• Use your proficiency in MS365 Suite, Active Directory, Windows 10 / 11 OS for troubleshooting and issue resolution
• Deliver excellent customer service during all interactions.
• Minimum of 1 year of experience in a related role • Proficient in Microsoft applications • Familiarity with Active Directory • Knowledge of computer hardware • Experience with VoIP systems • Proficiency in Microsoft 365 Enterprise • Skilled in using Office 365 • Familiar with Windows 10 and Windows 11 • Excellent customer service skills

Help Desk Analyst I

<h3>Job Description</h3>
Job Description
Hiring Immediately! Now Offering $2000 Sign On Bonus!
Are you a tech guru with a passion for customer service?
Batteries Plus in Newington is hiring a full-time Store Associate/Device Repair Technician to provide power and lighting solutions for our customers. If you're a tech nerd who loves talking to people, is good at troubleshooting technical problems, and knows a thing or two about cars, we have the perfect opportunity for you!
With access to more than 41,000 batteries, we engage our customers, asking the right questions to determine the right battery for their application, whether it's a smart phone, recreational vehicle, PS4 remote, or mobility scooter. And as expert technicians, we diagnose and fix it all, from car and truck battery testing to fixing cracked phone screens, broken glass, faulty ports, and more.
No experience? No problem! We offer paid training and certification in all areas of our business. If you have excellent customer service skills, technical aptitude, and a willingness to learn, we can provide the training you need to succeed.
Our team is essential to our success. That's why we offer competitive pay and great benefits, and we reward those who make the extra effort. We have a true team-oriented work culture where we strive to succeed together. Plus, our locally owned franchise group operates four retail stores in the region, which means that there are opportunities for growth and long-term careers.
We Offer:
<ul>
<li>A family-owned business that has been successfully operating for 20 years! While our franchise is national, our culture is mom-and-pop.</li>
<li>Great pay that is not based on commission! We offer a competitive hourly wage, and we reward go-getters.</li>
<li>Flexible schedules! Because we're open 7 days a week between the hours of 8 am and 7 pm, we can offer a variety of flexible scheduling options.</li>
<li>Spiff program! Earn bonus money each pay period by selling select items.</li>
<li>$2000 sign on bonus! Further details provided upon hire.</li>
<li>A comprehensive benefits package that includes medical, vision, and dental insurance, as well as life, AD&amp;D, short-term, and long-term disability insurance</li>
<li>Paid time off and paid holidays</li>
<li>401K plan with company match</li>
<li>Employee discount</li>
</ul>
 Essential Job DutiesCustomer Service / Sales
<ul>
<li>Greet customers, determine needs, and answer questions</li>
<li>Suggest sell add-on items, participate in retail store and commercial sales activities in order to achieve sales and profit goals</li>
<li>Ask questions to identify potential commercial customers</li>
<li>Operate computer/cash register to complete sales transactions with accuracy</li>
<li>Answer phones, assist callers, and ensure messages are relayed in a timely, accurate manner</li>
<li>Assist in achieving retail and commercial sales initiatives</li>
<li>Watch for loss prevention issues and advise management of any unusual activities</li>
<li>Function as a team player doing whatever is necessary to help attain company goals</li>
<li>Demonstrate a customer-first mentality</li>
</ul>
 Technical
<ul>
<li>Install batteries, perform tests and tech work</li>
<li>Rebuild battery packs as needed</li>
<li>Repair smart phones, tablets, light fixtures and other devices as needed</li>
<li>Replace screens, batteries and other components on smart phones and tablets</li>
<li>Cut keys and reprogram key fob remotes</li>
</ul>
 Merchandising / Inventory
<ul>
<li>Assist in all store operations responsibilities as assigned by Store Manager or Assistant Manager</li>
<li>Rotate and stock inventory</li>
<li>Load, unload, and deliver or arrange delivery of product to customers or via third party delivery companies</li>
<li>Organize daily recovery of displays to achieve full store appearance</li>
<li>Maintain retail shelf label pricing</li>
<li>Build displays; setting up &amp; taking down shelves and fixtures</li>
<li>Prepare store for daily opening and closing including counting and reconciling register drawers</li>
<li>Maintain physical facility safety and appearance including: mowing lawn, removing snow, sweeping, mopping, and vacuuming floors. Maintain restroom cleanliness</li>
<li>Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)</li>
</ul>
 Qualifications:
<ul>
<li>Demonstrated technical aptitude and ability to quickly learn new processes and technologies with minimal guidance</li>
<li>Demonstrated attention to detail and ability to effectively manage and track multiple commitments, effectively prioritize, follow up, and meet deadlines</li>
<li>Excellent communication and customer service skills; strong customer service focus; ability to inform, teach, and train</li>
<li>Working conditions are typical for a retail environment</li>
<li>This position requires the employee to regularly use hands to handle or touch electronic products. The position also requires the employee to regularly use a computer and other office equipment, as well as tools.</li>
<li>This position requires lifting up to 50 lb on a regular basis.</li>
</ul>
 About Us:
Batteries Plus Bulbs is the nation's largest and fastest-growing battery, light bulb, and smartphone/tablet repair franchise with a nationwide network of over 700 stores. With access to more than 60,000 types of batteries, light bulbs, and accessories, we have the widest selection of battery and light bulb products available. We offer unmatched service to consumers, businesses, government and non-government organizations at both national and local levels. Whether it's returning life to a cell phone that won't hold a charge, finding the right battery for a car, replacing a battery in a watch or hearing aid, or replacing a broken key-fob, our goal is to ensure customer satisfaction.
 Job Posted by ApplicantPro

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