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<h3>Job Description</h3>
Job Description
Job Title: Senior Analyst, R&amp;D
Department: R&amp;D
Location: Hybrid - Location is flexible but you must be able to overlap ½ day with regular east coast hours (at least 9am to 1pm EDT or 1pm to 5pm EDT)
About Opensignal
Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user-centric approach allows communication providers to constantly improve their network and maximize commercial performance. Leading analysts, investors, and financial institutions place a high value on our independent analysis, and we are regular contributors to their reports.
Real network experience is our focus, and ultimately, that’s what influences customer choice. Our mission is to advance connectivity for all, and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never after been possible.
With offices in London, Boston, and Victoria, British Columbia, and Warsaw, Poland, we are truly global, with employees working across four continents and representing over 25 nationalities. We are an equal opportunity employer dedicated to building an inclusive and diverse workforce.
Role Overview
Are you a passionate, detail-oriented individual with a knack for digging into data and uncovering hidden insights? Do you thrive in dynamic environments where your analytical skills can shape the future of innovative products? Join us as a Senior Analyst in our R&amp;D team, where you will lead research initiatives and oversee the development of cutting-edge products focused on guiding marketing strategies and optimizing network experience that enhance telecom ROI. Your analytical expertise will be instrumental in shaping strategic decisions and delivering impactful solutions.
In this role, you will have the opportunity to grow as a leader in product development, taking full ownership of projects throughout the entire R&amp;D lifecycle—from ideation to execution. Your expertise will play a pivotal role in advancing Opensignal’s analytics capabilities and driving innovation in our data products, ensuring they deliver impactful solutions for the telecom industry.
How You Will Make an Impact
<ul>
<li>Partner with client- and market-facing business and product teams to transform client needs into actionable research and product innovations.</li>
<li>Scout, evaluate, and integrate new data sources to enhance our existing datasets.</li>
<li>Lead projects involving comprehensive analyses of large datasets, extracting actionable insights and presenting them through advanced visualizations.</li>
</ul>
<ul>
<li>Collaborate with Data Scientists to develop and implement machine learning and statistical models to drive product development.</li>
</ul>
<ul>
<li>Collaborate closely with cross-functional teams, communicating your findings to both technical and non-technical stakeholders.</li>
<li>Lead the creation of new metrics and dashboard analytics, empowering our clients with deeper insights into both subscriber performance and experience on mobile and fixed broadband networks.</li>
<li>Focus on network experience and marketing decision drivers that influence telecom ROI, ensuring our products deliver significant value to our clients.</li>
</ul>
Key Responsibilities
<ul>
<li>Define Customer Needs and Pursue Solutions</li>
<ul>
<li>Collaborate with product and client-facing teams to understand our clients’ needs</li>
<li>Break down complex problems into discrete issues and determine which ones to prioritize and pursue</li>
</ul>
<li>Collect, Clean and Set-up Data</li>
<ul>
<li>Discover new third party data sources that add value to our products and insights</li>
<li>Evaluate external data sources for usefulness, reliability and ease of integration</li>
<li>Wrangle structured and unstructured data from diverse sources into a standardized form</li>
<li>Play with the data until it breaks and surface issues that inform product design choices</li>
</ul>
<li>Analyze and Visualize Data</li>
<ul>
<li>Design and conduct comparative analyses of large complex datasets to determine next steps for data product development</li>
<li>Summarize analysis using a wide range of data visualization techniques to determine the types of insights derived from the product and data limitations</li>
<li>Prototype new ways of visualizing and interacting with our data</li>
</ul>
<li>Prototype New Product Concepts</li>
<ul>
<li>Translate findings from data analysis into practical solutions that are able to be deployed in production code</li>
<li>Develop productivity, analysis and insights tools using generative AI tools like ChatGPT for internal and client audiences</li>
</ul>
<li>Communicate Insights</li>
<ul>
<li>Draw relevant conclusions from analysis and make recommendations based on how these conclusions impact new and existing products</li>
<li>Document data definitions to be embedded in new products and business rules for analysis of these new data</li>
<li>Work with internal teams (product development, client services, data operations) to translate analytical findings into technical product requirements and insights for clients</li>
</ul>
</ul>
What we need from you:
<ul>
<li>Proven experience in leading projects applying quantitative analysis and data modeling to deliver business insights or develop data and analytics products.</li>
<li>Proficient in Excel, SQL (Athena and Redshift preferred), Desire to learn Python for data analysis and model building.</li>
<li>Strong critical thinking and problem-solving skills, with a keen attention to detail.</li>
<li>Desire to get hands dirty working with data every day, balanced with ability to surface actionable insights that shape product development decisions</li>
<li>Ability to work effectively in cross-functional teams, contributing to common goals.</li>
<li>High sense of urgency and ability to prioritize tasks in a multitasking environment.</li>
<li>Exceptional communication skills, capable of engaging with both technical and non-technical stakeholders.</li>
<li>Independent learner with a passion for acquiring new technical skills and applying them creatively.</li>
</ul>
Nice to haves:
<ul>
<li>Knowledge of Tableau (Desktop, Server, and Prep Builder), or similar data visualization tools.</li>
<li>Familiarity with Agile methodologies and working practices.</li>
<li>Experience with geospatial data.</li>
<li>Telecoms market and/or network performance expertise</li>
</ul>
Why Join Us?
We believe in celebrating diversity, valuing different perspectives, and incorporating them into our daily practices. Our culture is built on inclusivity, flexibility, and a commitment to work-life balance. Here's what we offer:
<ul>
<li>Competitive compensation packages, including a long-term equity program.</li>
<li>Comprehensive group benefits package and company-sponsored retirement savings plan.</li>
<li>Professional development opportunities: education reimbursement, learning allowance, company-sponsored workshops, and more.</li>
<li>Generous holiday allowance, sick leave, parental leave flexibility, including Flex Fridays and the option to work from abroad.</li>
<li>Charity matching and time off for community volunteering, alongside DE&amp;I program/committees.</li>
<li>Regular virtual and in-person events and socials to foster a strong sense of community.</li>
</ul>
If you're ready to make a significant impact, work on exciting projects, and grow your career, we invite you to apply and join our innovative team.

Sr. Data Analyst, R&D

<h3>Job Description</h3>
Job Description
Requirements for Site Survey Engineer:
Should have at least 3-4 years of experience in conducting physical and active wireless surveys, and also preparing reports. Should carry his own laptop with survey tool. Should be proficient in English and local language in respective countries. Should have necessary health and safety certifications applicable in respective countries. Should have safety gears based on requirement (Helmet, Goggles, Safety Shoes, reflective jacket etc.) Should have license to work at heights based on local legal requirements. Should carry hotspot or mobile with data pack and will not depend on internet from client to provide remote access. Should have experience in identifying and installation of various type of passive cables and SFPs. L1 knowledge of network configuration and troubleshooting will be an added advantage.

Network Wireless Engineer in Massachusetts

<h3>Job Description</h3>
Job Description
Come build something with Shepley Bulfinch as an Information Technology Manager!
We are looking for an Information Technology (IT) Manager to help us deliver a secure, seamless, and responsive technology experience for all staff by managing our Azure based core cloud infrastructure, Microsoft modern endpoint management, Azure Virtual Desktops, and frontline support—while advancing the firm’s Zero Trust and cybersecurity posture.
Who We Are:
Shepley Bulfinch is a national architecture and design firm with offices in Boston, Hartford, Houston, Phoenix and Durham. Founded in 1874, the firm has a notable legacy of challenging convention, pioneering visionary design ideas, and collaborating with clients who seek to drive measurable change.
How do you know if this role is right for you?
This role is ideal for someone who excels at aligning IT strategies with organizational goals and managing infrastructure, security, and compliance. It involves overseeing hardware, software, and networks, while ensuring data protection and regulatory adherence. Strong communication, documentation, and project management skills are essential, along with the ability to support users through training and troubleshooting. Clear communication with stakeholders and a proactive approach to implementing new systems and upgrades round out the key responsibilities.
Key Responsibilities:
<ul>
<li>Manage and optimize our cloud first Server and Azure infrastructure, our Wide Area Network, and the technology in our 5 national&nbsp;studios.</li>
<li>Manage our SOC vendor, Implement and maintain IT security measures to protect the organization's data and systems from threats.</li>
<li>Manage Active Directory, Microsoft Entra ID helping us on our journey toward zero trust.</li>
<li>Help Support our Autopilot, Intune and Azure Cloud Desktop infrastructure as needed.</li>
<li>Provide exceptional and timely technical assistance to staff, including troubleshooting, training, and application support.</li>
<li>Responsible for ensuring all needed documentation is created and updated in support IT operations and end users.</li>
<li>Identify and implement IT strategies that align with Shepley Bulfinch's overall business goals.</li>
</ul>
Qualifications:
<ul>
<li>A bachelor's degree in information technology, computer science, network administration, or relevant work experience is required.</li>
<li>10+ years of relevant experience, particularly in hybrid technology environments.</li>
<li>Experience with AD, Entra, Azure, Microsoft 365 required.</li>
<li>Strong analytical, problem-solving, and communication skills are essential.</li>
<li>Industry-recognized certifications (e.g., CISSP, CCNA) may be beneficial.</li>
<li>Excellent customer service and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders</li>
<li>Interest in architecture or design preferred</li>
</ul>
Shepley Bulfinch offers competitive benefits and compensation, including health and dental insurance, a 401(k) and profit-sharing plan, and flexible work schedules, as well as a range of professional growth and development opportunities.
Shepley Bulfinch is an Equal Opportunity Employer
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Information Technology Manager

<h3>Job Description</h3>
Job Description
Job Title: Python Developer – RPA Migration &amp; Automation Long Term Contract (strong potential to convert full time) 100% Remote USA Due to nature of the contract - USC status only (Clearance not required) 
Overview: We're looking for an experienced Python Developer to lead the migration of our Robotic Process Automation (RPA) solutions from UiPath to Python-based scripts. This is a hands-on, high-impact role focused on redesigning and optimizing automated workflows to improve functionality and performance across the business.
What You’ll Do:
<ul>
<li>
Convert ~30 existing UiPath bots into efficient and scalable Python scripts
</li>
<li>
Collaborate with business process owners to review, enhance, and redesign automation workflows
</li>
<li>
Use Selenium for browser-based automation and Pandas for data manipulation
</li>
<li>
Implement automation solutions for desktop applications, supporting data extraction and integration beyond browser-based processes
</li>
<li>
Integrate with external systems and services using REST APIs
</li>
<li>
Leverage GitLab for version control, code management, and collaborative development
</li>
<li>
Document your work clearly and provide knowledge transfer to internal teams
</li>
<li>
Maintain strong communication with stakeholders to gather requirements, report progress, and support automation goals
</li>
</ul>
What You’ll Bring:
<ul>
<li>
Strong experience developing automation solutions in Python
</li>
<li>
Proficiency with Selenium (for web automation) and Pandas (for data processing)
</li>
<li>
Demonstrated experience in API integration
</li>
<li>
Familiarity with RPA concepts, with prior exposure to UiPath or similar tools
</li>
<li>
Experience using GitLab (or similar version control systems)
</li>
<li>
Strong communication skills and a collaborative, solutions-oriented mindset
</li>
</ul>
Bonus Points For:
<ul>
<li>
Experience working in environments transitioning off traditional RPA tools
</li>
<li>
A portfolio of Python automation projects or scripts
</li>
</ul>

Python Developer

<h3>Job Description</h3>
Job Description
We are seeking a highly skilled and proactive&nbsp;IT Manager&nbsp;to lead technology operations within a manufacturing environment. The ideal candidate will have hands-on experience with&nbsp;Epicor Kinetic ERP, a strong background in IT infrastructure, and a strategic mindset to align technology with business goals. This role is critical in ensuring the stability, security, and scalability of IT systems while supporting continuous improvement across production and business processes.
 
Key Responsibilities:
<ul>
<li>Lead the planning, implementation, and maintenance of IT systems across the organization.</li>
<li>Manage and optimize the&nbsp;Epicor Kinetic ERP&nbsp;system, including upgrades, customizations, and user support.</li>
<li>Collaborate with manufacturing, engineering, and finance teams to streamline operations through technology.</li>
<li>Oversee IT infrastructure including servers, networks, cybersecurity, and cloud services.</li>
<li>Develop and enforce IT policies, procedures, and best practices.</li>
<li>Manage IT staff and external vendors to ensure timely and effective support.</li>
<li>Analyze business needs and recommend innovative technology solutions.</li>
<li>Ensure data integrity, backup, and disaster recovery plans are in place and tested.</li>
<li>Monitor system performance and troubleshoot issues to minimize downtime.</li>
<li>Stay current with emerging technologies and assess their potential impact on the organization.</li>
</ul>
 
<ul>
<li>IT management experience, preferably in a&nbsp;manufacturing environment.</li>
<li>Proven experience with&nbsp;Epicor Kinetic ERP&nbsp;(implementation, customization, and support).</li>
<li>Strong knowledge of IT infrastructure, networking, cybersecurity, and cloud platforms.</li>
<li>Experience with SQL databases, reporting tools, and system integrations.</li>
<li>Excellent leadership, communication, and project management skills.</li>
<li>Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.</li>
</ul>

IT Manager

<h3>Job Description</h3>
Job Description
We are seeking a Head of Data to build and scale our data function, ensuring that our data infrastructure, analytics, and insights drive mission-critical decisions across the company. This role is responsible for both Analytics Engineering (ensuring robust data pipelines and systems) and Analytics (deriving insights and supporting strategic decision-making).
Reporting directly to the CFO, this leader will work cross-functionally with product, marketing, operations, finance, and the executive team to ensure our data systems are seamlessly integrated and that data is at the core of every decision we make.
What You’ll Do
<ul>
<li>Develop and implement a comprehensive data strategy – Establish a clear roadmap for data infrastructure, analytics, and insights to align with business objectives.</li>
<li>Own and optimize data architecture – Ensure our data systems are well-connected, scalable, and reliable, enabling seamless flow of accurate, timely data across the organization.</li>
<li>Lead both Analytics Engineering &amp; Business Analytics – Oversee data pipeline development, modeling, and warehousing while also driving insights through analysis, experimentation, and reporting.</li>
<li>Enable a data-driven culture – Get hands-on with SQL and analytics, identifying key trends and turning raw data into actionable insights that drive product, marketing, and operational decisions.</li>
<li>Shape and track company-wide goals – Build deep relationships with senior leadership, proactively anticipating data needs, defining KPIs, measuring progress, and delivering insights and strategic recommendations that drive decision-making. </li>
</ul>
Build and scale a high-impact data team – Hire, mentor, and develop a team of analytics engineers and data analysts, ensuring the team evolves with the company's needs.
Requirements
<ul>
<li>10+ years of data experience, including at least 5 years leading teams across technical and advisory skillsets.</li>
<li>Strong technical expertise in SQL, data modeling, and data visualization tools.</li>
<li>Experience in Analytics Engineering (building data pipelines, ETL processes, data warehouses) and Analytics/ Business Intelligence (reporting, A/B testing, predictive modeling).</li>
<li>A track record of successfully connecting data systems to create a single source of truth across an organization.</li>
<li>Experience leading and scaling data teams in high-growth, fast-paced environments.</li>
<li>Demonstrated ability to work cross-functionally with stakeholders across product, marketing, operations, finance, and executive leadership.</li>
<li>Strong communication and leadership skills, with the ability to translate complex data concepts into actionable business insights.</li>
</ul>

Head of Data

<h3>Job Description</h3>
Job Description
Job Title: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fiber Optic Installation Technician
Location: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Chicopee, MA
Start Date: &nbsp;&nbsp;&nbsp;&nbsp; Immediate
About Gateway:
Gateway Fiber is seeking an outstanding individual to fill the role of Fiber Optic Installation Technician. Gateway Fiber is a locally owned and operated internet service provider on a mission to positively impact communities through better internet. Gateway is creating a leading, national fiber-to-the-home platform. With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500,000 homes and businesses with its service over the next several years.&nbsp;Gateway provides faster, more reliable internet with a simple pricing model and industry-leading customer service.
Gateway’s Beliefs About People:
Gateway believes that people want to know they are cared for both professionally and personally at work. We need a clear vision for where the company is going and how we can contribute to it. At Gateway, we lookout for each other and actively find ways to help one another. We all have a role in defining the path forward towards the company's vision. We strive for a transparent environment where information is readily shared and our teams feel safe to share feedback, even if it might seem unpopular. Someone in the right role with the tools to succeed can operate autonomously to meet their objectives. Gateway's beliefs about people shape the company and the way we do business.&nbsp;&nbsp;
Expected Outcomes and Requirements:
Gateway is hiring a Fiber Optic Installation Technician to deliver an exceptional customer installation experience, troubleshoot service disruptions, and uphold Gateway's quality standards in support of our goal of adding 100,000 residential &amp; business passings per year. The Fiber Optic Installation Technician is expected to contribute in the following significant ways:
<ul>
<li>Terminating fiber optic cables.</li>
<li>Augmenting existing network installations.</li>
<li>Installing fiber optic connections to homes, businesses and enterprise buildings.</li>
<li>Network documentation.</li>
<li>Audit &amp; inspection of newly completed network construction.</li>
<li>Repair of damaged infrastructure.</li>
<li>Deployment of additional network cabinet / node sites.</li>
<li>Provide an exceptional Gateway Fiber experience to the customer.</li>
<li>Avoid suspending work orders until all troubleshooting and repair options have been exhausted.</li>
<li>Notify dispatch and leaders about issues inhibiting work from being completed and follow through to assist with the completion of necessary repairs.</li>
</ul>
The successful candidate will bring the following to the table:
<ul>
<li>The ability to arrive at work on time and attired in alignment with company dress code.</li>
<li>The proven ability to maintain a clean and hazard free work vehicle &amp; environment.</li>
<li>Knowledge of 802.11 Wireless Networking installation &amp; troubleshooting; preferred.</li>
<li>Basic TCP/IP configuration &amp; troubleshooting; preferred.</li>
<li>Proven attention to detail and adherence to quality standards.</li>
<li>Self-motivated and able to work independently.</li>
<li>Eagerness to learn and grow.</li>
<li>High school diploma or equivalent; required.</li>
<li>Vocational school training or apprenticeship; preferred.</li>
<li>Valid Class E Driver’s License; required.</li>
<li>Ability to stand and walk for up to eight hours per day, climbing multiple sets of stairs while carrying materials weighing 40 to 60 pounds.</li>
<li>Ability to ride in a vehicle for up to four hours per day while traveling to job locations.</li>
<li>Ability to work in different temperatures and changing weather conditions.</li>
<li>Ability to traverse and inspect all areas of jobsite in all types of weather conditions; this may include walking, climbing, reaching, bending, crawling and stretching.</li>
<li>Understanding and identification of standard construction site hazards.</li>
<li>Ability to differentiate colors, shades, and brightness levels.</li>
<li>Flexibility of schedule to meet changing job demands.</li>
</ul>
What’s in it for you?
<ul>
<li>Seeing your work make a positive difference in the lives of our served communities.&nbsp;</li>
<li>Competitive salary and comprehensive benefits (medical, dental, vision, paid time-off, flexible environment).</li>
<li>Locally owned, friendly, innovative company with high growth projections.</li>
<li>Career development.</li>
<li>To learn skills and participate in critical projects in all areas of the business.</li>
</ul>
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Fiber Optic Installation Technician

<h3>Job Description</h3>
Job Description
We're looking for a Full Stack Engineer with a strong focus on backend development to help architect, build, and scale our API and data infrastructure. You’ll work closely with our product, clinical, and AI teams to design database schemas, optimize performance, and integrate with external systems. While you’ll have opportunities to contribute across the stack, your primary responsibility will be owning and evolving the backend systems that power our product.
Onsite in Boston preferred at least 3-4 days/week Tuesday, Wednesday, Thursday
Piction Health does not provide visa sponsorships at this time
Responsibilities:
<ul>
<li>Design and build robust, secure, and scalable RESTful and GraphQL APIs</li>
<li>Collaborate with front-end developers to integrate user-facing elements with server-side logic</li>
<li>Define and maintain relational database schemas (PostgreSQL or similar)</li>
<li>Drive performance improvements, caching strategies, and API reliability</li>
<li>Integrate with 3rd-party services such as EHRs, payment processors, email/SMS platforms, and analytics tools</li>
<li>Collaborate with frontend engineers to align APIs with the UI and patient/clinician experience</li>
<li>Contribute to and maintain internal documentation and technical design specs</li>
<li>Participate in code reviews, mentoring, and driving engineering best practices</li>
<li>Write and execute unit and integration tests to ensure code quality</li>
<li>Ensure data security, privacy, and HIPAA-compliant design throughout</li>
<li>Stay up-to-date with new technologies and best practices</li>
</ul>
&amp; Qualifications
<ul>
<li>Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.</li>
<li>Have 3+ years of experience building modern web application backends</li>
<li>Are strong in Python (Flask, FastAPI), with production experience scaling APIs</li>
<li>Have deep experience with PostgreSQL (or similar relational DBs), schema design, and query optimization</li>
<li>Are familiar with Docker, ECS, CI/CD pipelines, and modern devops practices</li>
<li>Experience with Javascript and React</li>
<li>Experience with github and version control workflows</li>
<li>Experience with testing frameworks (for ex - pytest, unittest)</li>
<li>Have integrated 3rd-party APIs in production environments</li>
<li>Are product-minded and comfortable balancing speed and technical excellence</li>
<li>Communicate clearly and thrive in a fast-paced, collaborative startup environment</li>
<li>Have bonus experience with healthcare systems, FHIR, or HIPAA compliance (not required)</li>
<li>Experience working with LLMs and AI coding tools (for ex - Cursor, Copilot, etc.).</li>
</ul>
&amp;

Senior Full Stack Engineer

<h3>Job Description</h3>
Job DescriptionWe are seeking a full-time Desktop Support Technician in Derry, NH. The successful candidate will be the primary field technician, delivering both remote and on-site support for desktop-computing technologies—workstations, laptops, tablets, docking stations, monitors, and peripherals—while providing backup coverage for the Healthcare IT Service Desk. When requested by the Network Engineer, the technician also supplies on-site smart-hands assistance for network infrastructure to keep caregivers productive and clinical operations running smoothly. This position is located in Derry, NH. This is not a remote position. Why Join DMC?
<ul>
<li>Join a stable, innovative, privately-owned business implementing the latest technologies.</li>
<li>Be part of a modern and growing healthcare organization where your ideas will be heard and your expertise put to use.</li>
<li>Learn with us! IT team members gain hands-on experience in projects and have access to Skillsoft Percipio (an online IT training platform) for continuous learning.</li>
<li>Propel your career forward in an environment where hard work is recognized and rewarded.</li>
</ul>
Key Responsibilities
<ul>
<li>Provide remote and on-site desktop support for Windows PCs, thin clients, laptops, tablets, docking stations, monitors, printers, scanners, VoIP phones, and other peripherals.</li>
<li>Deliver “smart-hands” assistance for network infrastructure—switches, access points, cabling, and rack work—under the direction of the Network Engineer.</li>
<li>Perform hardware lifecycle management: receipt, imaging, deployment, replacement, warranty coordination, and disposition of endpoint devices.</li>
<li>Maintain accurate asset inventory and update CMDB records as equipment is moved, added, or retired.</li>
<li>Serve as Tier-1 backup for the IT Service Desk: answer calls, triage tickets, and resolve issues during peak demand or staff absence.</li>
<li>Execute workstation and peripheral moves/adds/changes for new-hire setups, office build-outs, and clinic expansions.</li>
<li>Coordinate with vendors and OEMs (e.g., hardware manufacturers, copier vendors) to expedite repairs and RMAs.</li>
<li>Document all work—troubleshooting steps, resolutions, site visit notes, and asset changes—in Jira Service Management.</li>
<li>Contribute to knowledge base articles and standard operating procedures for both Service Desk and Desktop Support teams.</li>
<li>Uphold HIPAA and security best practices while working in clinical areas and handling protected health information (PHI).</li>
</ul>
Technology Environment
<ul>
<li>Windows Server, Active Directory, and Group Policy Management (on-prem)</li>
<li>Microsoft 365 hybrid (Exchange, Office, SharePoint)</li>
<li>vSphere and virtualization technologies</li>
<li>Cisco networking, VoIP, and security technologies</li>
<li>Veradigm Electronic Health Record (EHR) and Practice Management (scheduling, billing)</li>
<li>BeyondTrust remote access and remote support tools</li>
<li>Jira Service Management for IT service desk ticketing</li>
<li>Slack, Confluence, and other collaboration tools for IT</li>
</ul>
Required Education &amp; Experience
<ul>
<li>Proven desktop and peripheral troubleshooting expertise in a multi-site environment</li>
<li>Ability to travel daily/weekly between clinical offices (valid driver’s license &amp; reliable transportation)</li>
<li>Customer-first attitude with clear, patient communication skills</li>
<li>Ability to lift/carry up to 50 lbs., crawl under desks, and spend time on your feet during site visits</li>
<li>Working knowledge of Windows OS, Microsoft 365, PC imaging tools, and basic networking concepts</li>
<li>Strong organizational skills; can juggle break-fix tickets, scheduled deployments, and emergency calls</li>
</ul>
Preferred Education &amp; Experience
<ul>
<li>Associate’s or Bachelor’s degree in Computer Science, IT, or a related technical field</li>
<li>2+ years’ experience in service desk/help desk or desktop support roles</li>
<li>Certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, ITIL Foundations, or similar</li>
<li>Prior healthcare experience and familiarity with HIPAA privacy &amp; security regulations</li>
</ul>
Work Environment
<ul>
<li>On-site in Derry with regular travel to nearby DMC and DIC clinics</li>
<li>Collaborative, small-team culture focused on continuous learning</li>
<li>Close partnership with the IT Service Desk and Network Engineer to provide seamless 24×7 technology support</li>
</ul>
About DMC Primary CareDMC Primary Care/Derry Medical Center, a physician-owned, independent practice, has been providing comprehensive care for families in the greater Derry community since 1964. Offices are located in Bedford, Concord, Derry, Dover, Goffstown, Londonderry, Raymond, and Windham. For more information, visit DMCPrimaryCare.com. We are an equal opportunity employer committed to fostering an inclusive and supportive workplace where individuals of all backgrounds, cultures, identities, and abilities feel valued and empowered to succeed. &nbsp;
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IT Desktop Support/Field Tech

<h3>Job Description</h3>
Job Description
Oakdale Rehab and Skilled Nursing Center is looking for a Quality Service Coordinator on a full-time (40 hours) basis. The Quality Assurance Coordinator is responsible for supporting high standards of care through clinical oversight, quality monitoring, and interdepartmental collaboration. This role focuses on wound management, infection control support, quality improvement initiatives, and staffing coordination. The ideal candidate is a clinical professional with strong organizational and communication skills who can effectively support nursing leadership and contribute to a resident-centered care environment.
Pay Range (depending on experience): $38.00 - 44.00/hr
Key Responsibilities:
Clinical Oversight &amp; Quality Assurance
<ul>
<li>Conduct and document wound rounds; ensure accurate wound tracking and timely interventions.</li>
<li>Support the Infection Control Nurse with PPE compliance monitoring and staff education.</li>
<li>Identify opportunities for quality improvement and participate in Quality Assurance and Performance Improvement (QAPI) meetings and initiatives.</li>
<li>Conduct frequent unit rounds to evaluate resident status, fall prevention strategies, and overall care quality.</li>
<li>Monitor direct care activities to ensure compliance with facility policies and procedures.</li>
<li>Provide direct resident care as needed.</li>
</ul>
Care Planning &amp; Resident Coordination
<ul>
<li>Ensure that resident assessments and individualized care plans are developed, implemented, and reviewed/revised regularly.</li>
<li>Coordinate and communicate effectively with residents, families, and healthcare providers.</li>
<li>Assist with booking appointments and coordinating transportation for resident care needs.</li>
</ul>
Administrative &amp; Leadership Support
<ul>
<li>Assist with recruitment, onboarding, and retention strategies for nursing department staff.</li>
<li>Fill in for Unit Managers and/or Case Managers as needed, providing leadership and continuity of care.</li>
<li>Maintain positive, collaborative working relationships between nursing staff and other facility departments.</li>
<li>Participate in the weekend and holiday on-call rotation to support 24/7 nursing operations.</li>
</ul>
Qualifications:
Education: Licensed RN or LPN in good standing with the state Board of Nursing.
Experience: Minimum of 2–3 years in long-term care or skilled nursing facility preferred. Prior QA/QI or leadership experience strongly desired.
Skills:
<ul>
<li>Strong clinical assessment and documentation skills</li>
<li>Knowledge of wound care, infection control, and quality improvement processes</li>
<li>Ability to lead interdisciplinary teams and coordinate care across departments</li>
<li>Excellent communication, problem-solving, and organizational skills</li>
<li>Proficient in EMR systems and Microsoft Office (Word, Excel, Outlook)</li>
</ul>

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