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<h3>Job Description</h3>
Job Description
PLEASE APPLY THROUGH THIS LINK: <a href="https://job-boards.greenhouse.io/speechify/jobs/5032760004" target="_blank">https://job-boards.greenhouse.io/speechify/jobs/5032760004</a> 
DO NOT APPLY BELOW
The mission of Speechify is to make sure that reading is never a barrier to learning.
Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify's text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity. 
Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.
Overview
The responsibilities of our Platform team include building and maintaining all backend services, including, but not limited to, payments, analytics, subscriptions, new products, text to speech, and external APIs.
This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, is passionate about making product decisions, and has experience building great user experiences that delight users.
We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 
Our interview process involves several technical interviews and we aim to complete them within 1 week. 
Overview
We're looking to hire for our Data side of our AI team at Speechify. This role is responsible for all aspects of data collection to support our model training operations. We are able to build high-quality datasets at petabyte-scale and low cost through a tight integration of infrastructure, engineering, and research work. We are looking for a skilled Software Engineer to join us.
What You'll Do
<ul>
<li>Be scrappy to find new sources of audio data and bring it into our ingestion pipeline</li>
<li>Operate and extend the cloud infrastructure for our ingestion pipeline, currently running on GCP and managed with Terraform.</li>
<li>Collaborate closely with our Scientists to shift the cost/throughput/quality frontier, delivering richer data at bigger scale and lower cost to power our next-generation models.</li>
<li>Collaborate with others on the AI Team and Speechify Leadership to craft the AI Team's dataset roadmap to power Speechify's next-generation consumer and enterprise products.</li>
</ul>
An Ideal Candidate Should Have
<ul>
<li>BS/MS/PhD in Computer Science or a related field.</li>
<li>5+ years of industry experience in software development.</li>
<li>Proficiency with bash/Python scripting in Linux environments</li>
<li>Proficiency in Docker and Infrastructure-as-Code concepts and professional experience with at least one major Cloud Provider (we use GCP)</li>
<li>Experience with web crawlers, large-scale data processing workflows is a plus</li>
<li>Ability to handle multiple tasks and adapt to changing priorities.</li>
<li>Strong communication skills, both written and verbal.</li>
</ul>
What we offer
<ul>
<li>A fast-growing environment where you can help shape the company and product.</li>
<li>An entrepreneurial-minded team that supports risk, intuition, and hustle.</li>
<li>A hands-off management approach so you can focus and do your best work.</li>
<li>An opportunity to make a big impact in a transformative industry.</li>
<li>Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.</li>
<li>Opportunity to work on a life-changing product that millions of people use.</li>
<li>Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.</li>
<li>Work in one of the fastest-growing sectors of tech, the intersection of artificial intelligence and audio.</li>
</ul>
What We Offer 
<ul>
<li>A dynamic environment where your contributions shape the company and its products.</li>
<li>A team that values innovation, intuition, and drive.</li>
<li>Autonomy, fostering focus and creativity.</li>
<li>The opportunity to have a significant impact in a revolutionary industry.</li>
<li>Competitive compensation, a welcoming atmosphere, and a commitment to an exceptional asynchronous work culture.</li>
<li>The privilege of working on a product that changes lives, particularly for those with learning differences like dyslexia, ADD, and more.</li>
<li>An active role at the intersection of artificial intelligence and audio – a rapidly evolving tech domain.</li>
</ul>
Think you're a good fit for this job? 
Tell us more about yourself and why you're interested in the role when you apply. And don't forget to include links to your portfolio and LinkedIn.
Not looking but know someone who would make a great fit? 
Refer them! 
Speechify is committed to a diverse and inclusive workplace. 
Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Software Engineer, Data Infrastructure & Acquisition - Boston, USA

<h3>Job Description</h3>
Job Description Job Summary:The Senior Technical Support Specialist is responsible for troubleshooting desktop-level technical issues, supporting hardware/software integration, and collaborating with project managers for system upgrades and destination moves. The role requires strong customer service, multitasking ability, and deep troubleshooting skills across PC hardware, software, and networking domains. The specialist ensures high system performance and user satisfaction through proactive maintenance, training, and documentation. Job Responsibilities:
<ul>
<li>Troubleshoot user issues related to PC hardware, software, and networking</li>
<li>Resolve hardware break-fix problems and connectivity issues independently</li>
<li>Provide support for proprietary and third-party applications</li>
<li>Escalate and coordinate with subject matter experts for complex server or networking issues</li>
<li>Assist Project Managers in end-to-end process of hardware/software upgrades and destination moves</li>
<li>Conduct technology evaluations and develop integration requirements</li>
<li>Manage user acceptance testing (UAT), provide technical training, and support go-live</li>
<li>Evaluate system capacity, test software/hardware compatibility, and recommend enhancements</li>
<li>Place hardware/software into production environments and perform testing</li>
<li>Maintain system performance by testing and upgrading components</li>
<li>Create technical documentation and user operating instructions</li>
<li>Ensure confidentiality and maintain professional standards</li>
</ul>
Required Skills:
<ul>
<li>Customer Service Skills</li>
<li>Troubleshooting Experience (hardware/software/networking)</li>
<li>Multi-tasking Skills</li>
</ul>
 Preferred Skills:
<ul>
<li>Problem Solving</li>
<li>Presenting Technical Information</li>
<li>Process Improvement</li>
<li>Software Maintenance and Testing</li>
<li>Network Design and Performance Tuning</li>
<li>Database Performance Tuning</li>
<li>Load Balancing and Scalability</li>
<li>Vendor Management</li>
</ul>
 Company DescriptionCompunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice. We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis. 
<h3>Company Description</h3>
Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.\r\n\r\nWe have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.

Senior Technical Support Specialist

<h3>Job Description</h3>
Job DescriptionJob DescriptionThe Network Support Engineer II is responsible for handling tickets that have escalated beyond initial troubleshooting, proactively monitoring equipment, performing updates and configuration changes, and equipment documentation. This position is not hybrid or remote!&nbsp; &nbsp;This position is onsite at our Walpole facility and requires daily commuting.&nbsp; Responsibilities and Duties
<ul>
<li>Find daily commutes a relaxing way to start your day, you'll feel right at home in our onsite work environment.&nbsp;</li>
<li>Responsible for working tickets assigned to the Tier 2 Team for a wide variety of issues.</li>
<li>Assist Tier 1 team with questions via chat and taking escalations.</li>
<li>Maintain, implement and support customer network infrastructures including switches, routers, and firewalls.</li>
<li>Configure and manage VLANs, ACLs, routing protocols, VPNs, and other network technologies.</li>
<li>Perform configuration changes per customer or project requests.</li>
<li>Perform updates to equipment.</li>
<li>Willingness to learn and adapt to different issues&nbsp;</li>
<li>Able to juggle multiple tasks with ease&nbsp;</li>
<li>Monitoring network performance and security&nbsp;</li>
<li>Assist with documenting procedures for both internal and external use.</li>
<li>Configure and test equipment for new and upgrade properties</li>
<li>Testing of new solutions and/or products&nbsp;</li>
<li>Experience with PBX or Mitel systems a plus</li>
<li>Must be Flexible to work in shifts for 24X7 support, Weekends and Holidays included&nbsp;</li>
<li>Responds to emergencies and requests for support outside normal work hours (on call support on a rotation basis)</li>
<li>Promotes teamwork among and between all members of the organization</li>
<li>Other duties as assigned.</li>
</ul>
Qualifications and Skills·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Strong understanding of networking fundamentals·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Must have strong analytical and problem-solving skills as well as communication skills.·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;IP addresses, Subnetting, VLANs·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Knowledge in server administration, network security, data base management·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;HP Switch CLI·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Cisco Switch CLI·&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Wireless network fundamentals .&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Need to currently live within 50 miles of Walpole MA. as this is not a remote job.&nbsp; About Blueport: &nbsp;&nbsp; &nbsp;Blueport provides technology solutions to the hospitality, multi-dwelling units, residential, healthcare, and commercial markets that reduce costs while delivering the power to connect, entertain and safeguard guests, residents, and businesses. Solutions include premise wiring and guest networking, telephone and sound systems, guest entertainment systems, interior/exterior surveillance, and more. Headquartered in Walpole, MA, Blueport provides 24/7 support to leading hotel brands, management companies and their guests and residents. &nbsp;&nbsp;At Blueport, we like to hire the most talented people, then give them the freedom to do their jobs. We value lean business principles, a casual work environment, and collaborative voices. We continue to expand and achieve greatness, but we can’t do it alone. If you like to innovate and find ways to improve the game, then Blueport may be the perfect fit. &nbsp;&nbsp;Disclaimer: This job description/posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. &nbsp;&nbsp;Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States. &nbsp; &nbsp;Blueport, Inc. is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service or any other class protected by state or federal law.

Network Support Engineer Tier II

<h3>Job Description</h3>
Job DescriptionAssistant Project Manager - Commercial work
 
Our client is a regional construction management firm located in the Greater Boston area that primarily serves the private sector. 
Position Summary:
 The Assistant Project Manager works with experienced Project Management and Field Supervision staff and assist with the overall safety, direction, completion, and financial outcome of construction projects from initial budget through project closeout. The Assistant Project Manager is expected to work with team members at all levels of Project Management and Field Supervision to establish operational priorities and ensure a quality project. They are also expected to grow and maintain positive and effective working relationships with both internal and external members of the Project Team and support departments. 
Responsibilities:
<ul>
<li> Perform the following duties with support and direction from a Project Manager
<ul>
<li>Ensure customer satisfaction by identifying and exceeding client needs</li>
<li>Estimate, value engineer and develop project budgets</li>
<li>Facilitate the subcontractor bid process to include processing, distribution and tracking of all project bidding documentation</li>
<li>Utilize software programs and templates to process, distribute and track all project documentation</li>
<li>Negotiate subcontractor and material buyout; develop and negotiate subcontracts.</li>
<li>Plan and schedule projects</li>
<li>Manage jobs in progress including subcontractor coordination, conflict resolution, documentation and ensuring quality and safety on every job</li>
<li>Manage project costs through the ongoing evaluation of labor, material and equipment; continue to forecast and analyze construction costs, exposures and profits through project completion</li>
<li>Perform project closeout</li>
</ul>
</li>
</ul>
Position Qualifications:
<ul>
<li>B.S. in Construction, Engineering, or other construction related field preferred</li>
<li>3+ years of experience working as a Field Engineer or Project Engineer for a Construction Management firm</li>
<li>Prior Co-Op / Internship experience in construction field preferred</li>
<li>Ability to build and maintain strong working relationships</li>
<li>Strong written and verbal communication skills</li>
<li>Self motivated with the ability to work independently and as part of a team</li>
<li>Detail oriented</li>
</ul>

Assistant Project Manager - Boston

<h3>Job Description</h3>
Job Description
PLEASE APPLY THROUGH THIS LINK: <a href="https://job-boards.greenhouse.io/speechify/jobs/5527897004" target="_blank">https://job-boards.greenhouse.io/speechify/jobs/5527897004</a> 
DO NOT APPLY BELOW
The mission of Speechify is to make sure that reading is never a barrier to learning.
Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify's text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day.
Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.
Overview
With the growth of our iOS app, being the #18 productivity app in the App Store category and also our recent recognition as Apple's 2025 Design Award for inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward. 
This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.
We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 
Our interview process involves several technical interviews and we aim to complete them within 1 week. 
What You'll Do
<ul>
<li>Opportunity to lead key engineering and product decisions</li>
<li>Actively shipping production code for the Speechify iOS app</li>
<li>Work within a dedicated product team</li>
<li>Participate in product discussions to shape the product roadmap</li>
<li>Maintain and enhance the existing complex app architecture</li>
</ul>
An Ideal Candidate Should Have
<ul>
<li>Experience. You've worked on products that scaled to a large user base</li>
<li>Track record. You have worked on various products from inception to decent traction. You have been responsible for engineering the product</li>
<li>Customer obsession. We expect every team member whose responsibilities directly impact customers to be constantly obsessed about providing the best possible experience</li>
<li>Product thinking. You make thoughtful decisions about the evolution of your product and support internal teams and designers into taking the right direction</li>
<li>Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time</li>
<li>Focus. We're a high-growth startup with a busy, remote team. You know how and when to engage or be heads down</li>
<li>Technical skills. Swift, SwiftUI</li>
</ul>
Technical Requirements:
<ul>
<li>Swift Programming Language</li>
<li>SwiftUI experience</li>
<li>Experience in Multithreading Programming</li>
<li>Working with CI/CD infrastructure</li>
<li>Experience with Fastlane</li>
<li>SOLID principles, the ability to write every single class according to SOLID</li>
<li>Experience with Git and understanding of different Git strategies</li>
</ul>
What We offer:
<ul>
<li>A fast-growing environment where you can help shape the company and product</li>
<li>An entrepreneurial crew that supports risk, intuition, and hustle</li>
<li>The opportunity to make a big impact in a transformative industry</li>
<li>A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture</li>
<li>Work on a product that millions of people use and where daily feedback includes users sharing that they cried when they first found the product because it was so impactful on their lives</li>
<li>Support people with learning differences like Dyslexia, ADD, Low Vision, Concussions, Autism, and Second Language Learners, and give reading superpowers to professionals all over the world</li>
<li>Work in one of the fastest growing sectors of tech: Intersection of Artificial Intelligence and Audio</li>
</ul>
Salary
<ul>
<li>The United States base salary range for this full-time position is $140,000-$200,000 + bonus + equity depending on experience</li>
</ul>
Think you're a good fit for this job? 
Tell us more about yourself and why you're interested in the role when you apply. And don't forget to include links to your portfolio and LinkedIn.
Not looking but know someone who would make a great fit? 
Refer them! 
Speechify is committed to a diverse and inclusive workplace. 
Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Software Engineer, iOS Core Product - Boston, USA

<h3>Job Description</h3>
Job Description
*US Citizenship Required
*Onsite at a NEFSC Facility
POSITION DESCRIPTION:
Think Tank is a woman-owned small business with more than 27 years of proven success delivering exceptional IT and marine fisheries services to the federal government. We are currently seeking an ideal candidate for the position of Database Manager to support an upcoming proposal with the National Oceanic and Atmospheric Administration. Résumé of successful candidate(s) will be included with our proposal. 
The Database Manager is responsible for designing, maintaining, and optimizing relational and spatial databases to support ecological research, telemetry studies, and survey operations within the NEFSC PSD. This position ensures data integrity, accessibility, and compliance with NOAA data standards.
RESPONSIBILITIES:
<ul>
<li>Design and manage Oracle-based relational and spatial databases for marine research data.</li>
<li>Develop and maintain data validation and workflow automation procedures.</li>
<li>Support integration of databases with analytical tools and web-based applications (e.g., RShiny).</li>
<li>Provide technical documentation and support to users; ensure metadata and security protocols are maintained.</li>
</ul>
REQUIREMENTS:
<ul>
<li>Master's degree or higher in computer science, ecology, or related field.</li>
<li>More than 5 years of applicable experience </li>
<li>Strong proficiency with Oracle databases, SQL, and spatial data tools (e.g., ArcGIS).</li>
<li>Proficient in R and R shiny</li>
<li>Familiarity with managing telemetry, survey, and biological sample data.</li>
<li>Proficiency in data quality control, backup, and user support procedures.</li>
<li>Ability to collaborate with scientists and data analysts on cross-functional projects.</li>
</ul>

Database Manager

<h3>Job Description</h3>
Job Description
At E Tech Group, joining our team means joining a group of passionate and forward-thinking experts. We're one of the largest engineering and system integration firms in the United States providing value for our clients through IT automation and control solutions for more than 30 years to the Life Sciences, Mission Critical, Metals &amp; Mining, Warehousing &amp; Distribution, and CPG/Food &amp; Beverage industries. Our national scale allows us to help our clients develop and implement standardized solutions at any of their facilities regardless of physical location or the local resources available at that site. 
We are seeking Support System Administrator to be responsible for maintaining and supporting IT and OT systems that enable laboratory and manufacturing operations in a GMP-regulated environment. 
You will:
<ul>
<li>Oversee day-to-day operations of lab and manufacturing systems. </li>
<li>Provide support for CAPA and investigations. </li>
<li>Update lifecycle documents, including configuration specifications, SOPs, URS, RTM, and DIA. </li>
<li>Qualify instrumentation and handle network configuration requests. </li>
<li>Offer on-call process support for troubleshooting and resolving issues. </li>
<li>Perform IT/OT troubleshooting and system configuration reviews. </li>
<li>Assist in server setups and configurations. </li>
<li>Assess the impact of changes to qualified systems. </li>
<li>Manage continuous improvement projects. </li>
<li>Serve as an ambassador who embodies our Core Values, prioritizing the success of E Tech Group, our clients, and the professional development of our associates. </li>
</ul>
You have:
<ul>
<li>Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. </li>
<li>5+ years of experience in IT/OT system support within a regulated environment. </li>
<li>Experience with GMP system management and troubleshooting lab instrumentation. </li>
<li>Proficiency in validation testing and strong documentation skills. </li>
<li>Experience with IT/OT troubleshooting and lab system administration. </li>
<li>Ability to commute to Cambridge, MA. </li>
<li>A DNA comprised of collaboration and teamwork. </li>
</ul>
Benefits &amp; Perks:
<ul>
<li>401k + match + prompt enrollment.  E Tech Group employees are 100% vested upon entry. </li>
<li>Prompt enrollment into Medical, Dental, and Vision benefits. </li>
<li>Generous paid time off that includes paid vacation, paid holidays, paid family leave and sick time off. </li>
<li>Learning and growth are key parts of the E Tech culture. We provide you with training and continuing education from day one, so you can advance your career. As an E Tech associate, you can unlock your greatest potential through challenges and opportunities. </li>
</ul>
E Tech Group is an Equal Opportunity Employer. Applicants are considered for employment without regard to race, color, religion, sex, age, disability, military status, genetic information, gender identity, sexual orientation, citizenship status, or any other basis prohibited by law. E Tech Group will provide reasonable accommodations to qualified individuals with disabilities and for religious beliefs. E Tech Group is an Affirmative Action Employer of individuals with disabilities and protected veterans.

Support System Administrator

<h3>Job Description</h3>
Job Description
*US Citizenship Required
*Onsite at a NEFSC Facility
POSITION DESCRIPTION:
Think Tank is a woman-owned small business with more than 27 years of proven success delivering exceptional IT and marine fisheries services to the federal government. We are currently seeking an ideal candidate for the position of Scientific Programmer to support an upcoming proposal with the National Oceanic and Atmospheric Administration. Résumé of successful candidate(s) will be included with our proposal. 
The Scientific Programmer develops and maintains analytical tools, scripts, and applications to support data processing, modeling, and visualization for marine protected species research. This position bridges biological research and computational workflows.
RESPONSIBILITIES:
<ul>
<li>Develop software tools in R, Python, or other languages to process and analyze ecological data.</li>
<li>Build and maintain RShiny apps and other user interfaces for data exploration and reporting.</li>
<li>Automate data workflows and assist in the development of reproducible scientific pipelines.</li>
<li>Collaborate with scientists to translate analytical needs into scalable code solutions.</li>
</ul>
REQUIREMENTS:
<ul>
<li>Bachelor's or Master's degree in computer science, data science, or a related quantitative field.</li>
<li>Proficiency in R, Python, Git, and data visualization tools.</li>
<li>Experience working with large datasets and building scientific applications.</li>
<li>Familiarity with ecological data and statistical modeling techniques.</li>
<li>Strong communication and documentation skills.</li>
</ul>

Scientific Programmer

<h3>Job Description</h3>
Job Description
At the Center for Health Information and Analysis (CHIA), we serve as stewards of Massachusetts health data, employing multifaceted datasets and cutting-edge analytics to ensure transparency in our healthcare system. By joining CHIA as the Deskside Support Engineer, you'll become emersed into one of the largest and most disparate collection of healthcare data in the Commonwealth and play a pivotal role in the stewardship and success of CHIA’s influential and essential healthcare analytics products. &nbsp;
The Deskside Support Engineer, reporting to the Manager of Desktop Support, will be a mission critical resource on the CHIA team.  You will join an IT operations team of extremely dedicated and thoughtful support engineers that will keep our very fast-moving business partners operational day in and day out.&nbsp;&nbsp;
At CHIA, we foster a flexible, collaborative environment, offering a hybrid model that balances in-person and remote work. Our hybrid model includes working from our vibrant Boston office at 501 Boylston Street for at least two designated days per week, with the flexibility to work remotely on others.*&nbsp;&nbsp;
As a Deskside Support Engineer you will have the opportunity to:&nbsp;&nbsp;
Ensure Customer Satisfaction: Inform end users on the status of their requests to ensure customer satisfaction. Handle tickets effectively within timeframes outlined by the Desktop Manager and Director of IT Operations. Provide user-friendly, on-site, or remote support to all CHIA users.&nbsp;
Facilitate User Onboarding and Support: Setup of new users, including configuring TEAMS phones, and managing user accounts across multiple systems. Ensure smooth transitions by deactivating users as they leave CHIA. Perform Active Directory administration and support MFD and printer functionality.&nbsp;
Troubleshoot and Resolve Issues: Perform analysis, diagnosis, and resolution of laptops, printers, LAN, and other hardware problems for end users. Analyze and resolve tier 1 and 2 issues, escalating any issues that require subject matter experts or vendor support. Act as a liaison between vendors and end users when outside troubleshooting/repairs are required.&nbsp;
Optimize and Secure IT Operations: Take charge of deploying, repairing, testing, and inventorying software. Implement CHIA IT enterprise images for laptops, and install and patch operating systems and software applications, specifically building and patching Microsoft Windows desktop images to protect against viruses and malware.&nbsp;
Streamline Device Management: Install, configure, and troubleshoot devices; utilize IT tools for remote management of desktops and laptops; track inventory. Provide user-friendly, on-site, or remote support to all CHIA users.&nbsp;
Maintain Network and Communication Systems: Troubleshoot and resolve network issues. Install, configure, and support state-issued mobile devices and other peripheral devices. Perform system analysis and troubleshooting procedures related to the LAN/WAN infrastructure. Install and maintain communication connections between workstations, printers, etc.&nbsp;
Here are the important qualifications we are looking for:&nbsp;
Collaborative and Customer-Focused:&nbsp;
<ul>
<li>
Ability to and commitment work collaboratively with internal and external groups to ensure excellent customer service and support.&nbsp;
</li>
</ul>
<ul>
<li>
Strong customer service focus and interpersonal skills.&nbsp;
</li>
</ul>
Excellent Communicator and Problem Solver:&nbsp;
<ul>
<li>
Ability to analyze and resolve tier 1 and 2 issues, escalating when necessary.&nbsp;
</li>
</ul>
<ul>
<li>
Excellent written and verbal communication skills.&nbsp;&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Ability to professionally communicate with employees at all levels of an organization.&nbsp;&nbsp;
</li>
</ul>
Experienced IT Professional:&nbsp;
<ul>
<li>
5+ years of experience supporting Microsoft Operating Systems, preferably in a service desk environment with a help desk ticketing system.&nbsp;
</li>
</ul>
<ul>
<li>
Possesses excellent technical knowledge of PC hardware and software, including Microsoft Windows 11, Microsoft Office Suite, Microsoft Exchange (including O365 and Azure), and Apple devices.&nbsp;
</li>
</ul>
<ul>
<li>
Technical knowledge in imaging, deploying, and administering Apple devices.&nbsp;
</li>
</ul>
Network and Security Savvy:&nbsp;
<ul>
<li>
Showcases an understanding of network technologies such as LAN, WAN, VPN, and network protocols like TCP/IP, along with network diagnostic tools and techniques.&nbsp;
</li>
</ul>
<ul>
<li>
Demonstrates knowledge of system and network security protocols.&nbsp;
</li>
</ul>
Proficient in Active Directory and Documentation:&nbsp;
<ul>
<li>
Possess experience with Active Directory account creation, password resets, distribution groups, and other AD functions.&nbsp;
</li>
</ul>
<ul>
<li>
Demonstrated&nbsp; knowledge of group policy management and creation.&nbsp;
</li>
</ul>
<ul>
<li>
Ability to produce and maintain documentation, knowledgebase articles, and training materials.&nbsp;
</li>
</ul>
Highly Organized and Detail-Oriented:&nbsp;
<ul>
<li>
Detail-oriented and highly organized, able to handle a variety of tasks efficiently.&nbsp;
</li>
</ul>
<ul>
<li>
Demonstrated ability to prioritize workload and manage high-pressure situations effectively with minimal supervision.&nbsp;
</li>
</ul>
<ul>
<li>
Take initiative and complete complex technical tasks with minimal supervision.&nbsp;
</li>
</ul>
* As an IT professional, you may be required to work in-person additional days to meet operational needs and priorities.&nbsp;&nbsp;
Comprehensive Benefits:
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics?&nbsp;Explore our Employee Benefits and Rewards!
<ul>
<li>CHIA offers agency-specific flexible work and IT arrangements.</li>
</ul>
Applicants must have (A) at least two (2) years of full-time or equivalent part-time professional or practical experience in the field of information technology security, or (B) any equivalent combination of the required experience and the substitutions below. Substitutions: An Associate’s degree in a related field may substitute for one (1) year of the required experience. A Bachelor’s degree or higher in a related field may substitute for the required experience.
NAGE Unit 6:&nbsp; Customer Service &amp; End User Support Level II; Deskside Support Specialist
Salary is commensurate with experience
Salary Range:
Level 2 $77,290.20 - 116,401.48
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Information submitted by applicants is collected through the JazzHR Platform, your submission of application materials constitutes your express consent for this information to be provided to JazzHR for processing. Please do not include any personally identifiable information with your application materials other than that specifically requested by CHIA. CHIA requests basic information such as name, address, telephone number, and email address. You may also self-identify with your race/ethnicity, gender, disability and/or veteran status. However, you should not provide more detailed personal information such as your date of birth or Social Security Number with your application materials.
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Deskside Support Engineer

<h3>Job Description</h3>
Job Description
*US Citizenship Required
*Onsite at a NEFSC Facility
POSITION DESCRIPTION:
Think Tank is a woman-owned small business with more than 27 years of proven success delivering exceptional IT, marine and fisheries services to the federal government. We are currently seeking an ideal candidate for the position of Oracle Database Developer to support an upcoming proposal with the National Oceanic and Atmospheric Administration. Résumé of successful candidate(s) will be included with our proposal. 
The Oracle Database Developer will oversee the creation, management, and optimization of relational Oracle databases used to store protected species survey, telemetry, tagging, and biological data. This role ensures the data infrastructure is secure, scalable, and supports ecological analysis and reporting.
RESPONSIBILITIES:
<ul>
<li>Design and maintain complex relational Oracle databases for ecological and biological datasets.</li>
<li>Create custom database queries, views, and interfaces to support scientific research.</li>
<li>Develop and apply data quality control procedures.</li>
<li>Migrate location data into spatial databases and optimize query performance.</li>
<li>Document database structure, workflows, and metadata.</li>
<li>Provide training and technical support to team members using database tools.</li>
</ul>
REQUIREMENTS:
<ul>
<li>Bachelor's or advanced degree in fisheries, quantitative ecology or related discipline.</li>
<li>At least 5 years of experience in data analysis, computer programming, statistical analyses, open source AI/ML data processes, or proficiency in Web Design</li>
<li>Strong experience in Oracle database design and development.</li>
<li>Proficiency in SQL and spatial data integration.</li>
<li>Ability to collaborate with research scientists to translate analytical needs into database solutions.</li>
<li>Familiarity with ecological data management</li>
</ul>

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