Job Description
Job Description
Job Summary:The Senior Technical Support Specialist is responsible for troubleshooting desktop-level technical issues, supporting hardware/software integration, and collaborating with project managers for system upgrades and destination moves. The role requires strong customer service, multitasking ability, and deep troubleshooting skills across PC hardware, software, and networking domains. The specialist ensures high system performance and user satisfaction through proactive maintenance, training, and documentation.
Job Responsibilities:
- Troubleshoot user issues related to PC hardware, software, and networking
- Resolve hardware break-fix problems and connectivity issues independently
- Provide support for proprietary and third-party applications
- Escalate and coordinate with subject matter experts for complex server or networking issues
- Assist Project Managers in end-to-end process of hardware/software upgrades and destination moves
- Conduct technology evaluations and develop integration requirements
- Manage user acceptance testing (UAT), provide technical training, and support go-live
- Evaluate system capacity, test software/hardware compatibility, and recommend enhancements
- Place hardware/software into production environments and perform testing
- Maintain system performance by testing and upgrading components
- Create technical documentation and user operating instructions
- Ensure confidentiality and maintain professional standards
Required Skills:
- Customer Service Skills
- Troubleshooting Experience (hardware/software/networking)
- Multi-tasking Skills
Preferred Skills:
- Problem Solving
- Presenting Technical Information
- Process Improvement
- Software Maintenance and Testing
- Network Design and Performance Tuning
- Database Performance Tuning
- Load Balancing and Scalability
- Vendor Management
Company DescriptionCompunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.
We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.
Company Description
Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.\r\n\r\nWe have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.