field_job_occupational_field_parents_all

field_job_employment_type

job_organization_name

city

state

<h3>Job Description</h3>
Job Description
At Kids In Tech, we are searching for a full-time Senior STEM Program Coordinator to lead our educational initiatives across Greater Lowell and Greater Boston. With a competitive salary of $60,000 - $68,000/year, you will have the opportunity to shape STEM learning experiences, mentor program coordinators, and collaborate with schools and communities.
Our team also enjoys great benefits, such as:
<ul>
<li>Medical insurance</li>
<li>Dental insurance</li>
<li>A 401(k)</li>
</ul>
This is a full-time hybrid position that requires both in-person and remote work. The role will involve travel to multiple school sites, participation in occasional evening and weekend events, and flexible scheduling based on program and event needs.
 
YOUR DAY-TO-DAY AS OUR SENIOR STEM PROGRAM COORDINATOR
As a Senior STEM Program Coordinator, you will take the lead in delivering impactful STEM programming across multiple school sites, ensuring that students have engaging and meaningful learning experiences. You will mentor and coach Program Coordinators, offering real-time support and guiding them through onboarding and training. Your role will also involve working closely with schools and community partners, representing Kids In Tech at events and meetings to expand the reach of our programs. You will assist in refining and implementing curriculum updates, ensuring lessons are both educational and exciting. Managing program logistics will be a key part of your day, including scheduling, preparing materials, and tracking attendance and evaluation data to assess program success. With occasional evening and weekend commitments, you will have the chance to participate in events that showcase the impact of Kids In Tech's mission.
Here's what we need from you:
<ul>
<li>2+ years of experience in youth development or STEAM education</li>
<li>Experience leading programs or mentoring staff</li>
<li>Strong communication and organizational skills</li>
<li>Proficiency with technology and digital learning tools</li>
<li>Spanish or Khmer fluency is a plus!</li>
<li>Entrepreneurial mindset</li>
</ul>
WHY CHOOSE US?
Since our first after-school tech club launched in 2016, Kids in Tech has empowered young learners from low-income households to engage in immersive, hands-on STEM education. Our interactive program provides children aged 8 - 14 the skills, education, and confidence they need to improve their technology savvy and thrive as future leaders. Founded on a culture of creativity, collaboration, and a commitment to making a difference, we're not just offering jobs; we're providing meaningful opportunities to make an impactful difference in children's lives! Join us in our mission to transform the future through STEM education and innovation!
Be our new Senior STEM Program Coordinator! Our initial 3-minute, mobile-friendly application makes it easy to take the first step. Apply today and help shape the future of our educational program!
 Job Posted by ApplicantPro

Senior STEM Program Coordinator

<h3>Job Description</h3>
Job Description
Job Title: IT Service Desk Administrative Team Lead Position Availability: Evergreen, Anticipated January 2026 Company: Virtual Technologies Group (VTG)&nbsp; Location: Manchester, NH (Local Surrounding Area) Department: Help Desk Operations Position Type:&nbsp;Full-Time, Part Time Employee Type: FTE, Hourly Compensation Range:&nbsp;$70,000 - $95,000 Company Overview:&nbsp; Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world. The IT Service Desk Administrative Team Lead is responsible for the daily management and leadership of a team of 10–12 Service Desk Analysts, ensuring the delivery of exceptional and high-quality IT support services to the higher education university community. This role focuses on administrative oversight, operational efficiency, continuous process improvement, and staff mentorship to ensure all Service Level Agreements (SLAs) and performance metrics are consistently met. Team Leadership and Supervision
<ul>
<li>Lead, mentor, coach, and develop a team of 10–12 Service Desk Analysts, fostering a culture of high performance, accountability, and customer-centric service.</li>
<li>Conduct regular one-on-one meetings, performance reviews, and provide constructive feedback to ensure staff development and adherence to service standards.</li>
<li>Manage team scheduling, monitor real-time queue activity, and adjust resource allocation to ensure optimal coverage and management of all inbound contacts (calls, tickets, chat, email).</li>
<li>Ensure all analysts hold suitable certifications and maintain relevant training and development plans.</li>
</ul>
Operational and Administrative Oversight
<ul>
<li>Oversee the day-to-day operations of the Service Desk, ensuring timely and effective resolution of incidents and fulfillment of service requests in alignment with established SLAs.</li>
<li>Monitor and analyze service desk performance metrics (KPIs, CSAT, FCR) to identify trends, improve service quality, and drive strategic initiatives for operational improvements.</li>
<li>Develop, implement, and maintain IT Service Management (ITSM) processes and procedures, ensuring adherence to ITIL best practices across all team activities.</li>
<li>Act as the primary point of contact for escalated, high-priority, or complex issues, facilitating timely resolution and maintaining communication with stakeholders.</li>
<li>Oversee the management of the End-to-End Incident Lifecycle, ensuring accurate logging, categorization, and closure of all tickets within the ticketing system.</li>
</ul>
Process Improvement and Collaboration
<ul>
<li>Promote and actively operate a philosophy of&nbsp;Continuous Improvement&nbsp;within the team, researching and applying better ways to effectively achieve end results.</li>
<li>Serve as a liaison between the Service Desk, other IT departments, and external customers (the SNHU community) to facilitate communication and coordinate resolution for systemic issues.</li>
<li>Assist in the development and review of procedures, techniques, or programs to analyze or improve the performance and efficiency of software and hardware systems.</li>
</ul>
Required Qualifications
<ul>
<li>Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.</li>
<li>Minimum of 3+ years of experience in IT support, with at least 1-2 years in a formal or informal leadership/supervisory role within a Service Desk environment.</li>
<li>Strong working knowledge and understanding of ITIL practices (Incident Management, Request Fulfillment, Knowledge Management).</li>
<li>Proven ability to manage, motivate, and develop a team of technical support professionals.</li>
<li>Experience using: Service Now ITSM, Power BI,&nbsp; D2L Brightspace, Ellucian Banner, telephony solutions (RingCentral, Five9), Microsoft 365, desktops, laptops, Windows OS 10 &amp; 11, LogMeIn Rescue.&nbsp; </li>
</ul>
Skills and Competencies
<ul>
<li>Team Leadership:&nbsp;Exceptional ability to lead by example, motivate, and foster a collaborative and respectful team environment.</li>
<li>Customer-Centric Focus:&nbsp;Demonstrated commitment to providing outstanding customer service with excellent verbal and written communication skills.</li>
<li>Problem-Solving &amp; Analysis:&nbsp;High levels of initiative, critical thinking, and the ability to logically analyze situations, make decisions, and drive change.</li>
<li>Technical Acumen:&nbsp;Solid technical background with the ability to provide clear and understandable instructions on troubleshooting hardware, software, and networking issues.</li>
<li>Organizational Skills:&nbsp;Excellent planning, prioritization, and time management skills with the ability to maintain workflow and manage work queues effectively</li>
</ul>
 Why Join Us? At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry. Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we’re committed to helping you build a rewarding career. Benefits Overview: VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match EEO Statement: VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact <a href="mailto:HR@vtgus.com" target="_blank">HR@vtgus.com</a>.
Powered by JazzHR
nGPlV6QQA0

IT Service Desk Administrative Team Lead

<h3>Job Description</h3>
Job Description
At Banks Chevrolet GMC Buick Cadillac, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee here is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.
What We Offer
<ul>
<li>Medical, Dental &amp; Vision Insurance</li>
<li>401K Plan + Match</li>
<li>Paid time off and vacation</li>
<li>Short/Long Term Disability</li>
<li>Growth opportunities</li>
<li>Paid Training</li>
<li>Employee vehicle purchase plans</li>
<li>Family owned and operated</li>
<li>Discounts on products and services</li>
</ul>
Responsibilities
<ul>
<li>Knowledge of Snow Plows, and best practices in installation of them.</li>
<li>Bed Liner Installation</li>
</ul>
Qualifications
<ul>
<li>Positive attitude and can-do mentality</li>
<li>Hardworking personality, shown leadership qualities and eagerness to improve</li>
<li>Excellent communication and customer service skills</li>
<li>Valid driver's license and clean driving record</li>
<li>Previous experience is preferred</li>
</ul>
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Benefits:
<ul>
<li> 401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Employee discount</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
 Schedule:
<ul>
<li> Day shift</li>
</ul>
 Ability to commute/relocate:
<ul>
<li> Concord, NH 03301: Reliably commute or planning to relocate before starting work (Required)</li>
</ul>
 License/Certification:
<ul>
<li> Driver's License (Preferred)</li>
</ul>
Powered by JazzHR
H8Lm2CpvMQ

Snow Plow and Spray in Bed Liner Installer 2025

<h3>Job Description</h3>
Job Description
The Senior Systems Administrator is accountable for the configuration, maintenance, and operation of the company’s critical enterprise applications/systems. Recommends and researches enhancements to existing enterprise systems and solutions to evolving business needs. Ensures that operating systems, hardware, software systems, and related operating procedures are updated to meet organizational needs. Design and develop strategies for software deployment. Serve as a technical expert in the area of system administration for complex systems. Ensure compliance with the companies Access Control Policy and standards while granting elevated system privileges. Provide Tier 2 and Tier 3 IT support via e-mail, phone, and face-to-face contacts. Assist employees with advanced technical questions about products and software. Leverage system expertise to diagnose reported issues and resolve them in a timely and efficient manner. Actively participate in project management research, system implementations, and a wide range of system administrative duties. Monitor the performance of business-critical servers, software, and hardware.
Major Duties and ResponsibilitiesWeightDescription 25%
Design, develop, plan, and strategize hardware and software upgrades to support system growth, new system features, enhancements, and updates for employee service delivery channels. Configure internal systems and drive and deliver smooth deployment of new applications.
 20%
Direct and administer the day-to-day operational/enterprise system processes. Collaborate with management on complex process improvements.
 15%
Install, maintain, modify, and patch PC and software, including the server network, and devices, working with tech support vendors, field engineers, and third-party vendors as necessary. Evaluate, test, and install new products, upgrades, and workflows on the enterprise systems. Test new enhancements/service packs.
 10%
Manage and support vendor relationships. Liaison to all outside vendors and support centers to interface with enterprise systems. Collaborate with vendors for issues troubleshooting and updating systems.
 10%
Monitor system performance, IT system operations, and storage utilization to minimize downtime. Ensure working conditions of workstations including software license management. Perform enterprise system troubleshooting and routine system maintenance. Report problems to external system providers, such as telecom, web host, and software vendors to resolve. Adhere to IT policy standards for use, operations, and security of network, personal computers, and data.
 10%
Ensure and promote the development of IT team members through coaching, training, and mentoring.
 10%
Manage and monitor software and hardware, related to email, enterprise systems, FedLine, imaging, and other automated systems. Troubleshoot and resolve issues related to Tier 2 or Tier 3 employee requests for technical assistance by phone and in person.
 
Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
 Knowledge and SkillsExperience
Three years to five years of similar or related experience, including preparatory experience.
Education/Certifications/Licenses
A college degree.
Interpersonal Skills
A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.
Other Skills
COMPETENCIES: Must be at least 18 years of age. Favorable Background, Credit, Criminal, Bondability, and Reference Checks required. (Motor Vehicle check dependent on position.) Travel to other branches or locations may be required depending on position. Will be required to work outside of scheduled hours to respond to technology issues.
ADA RequirementsPhysical Requirements
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must be capable of regular, reliable and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled private office with minimal noise
Mental and/or Emotional Requirements
Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Senior Systems Administrator

<h3>Job Description</h3>
What You’ll Work On
 
<ul>
<li>Leading the personalization architecture for a high-traffic e-commerce ecosystem</li>
<li>Designing scalable approaches for customer segmentation and behavioral targeting</li>
<li>Integrating recommendation engines, CDPs, and 3rd-party personalization tools</li>
<li>Providing hands-on leadership to development teams and reviewing solution design</li>
<li>Partnering with business stakeholders to translate goals into actionable technical plans</li>
<li>Continuously evaluating new personalization technologies and recommending improvements</li>
</ul>
<ul>
<li>
 
 
 
 
4 Key Skills We’re Targeting
 
 
1. Large-Scale E-commerce Platform Experience
 
Strong background with ATG, WebSphere Commerce, Adobe Experience Cloud, or similar enterprise platforms.
 
 
2. Deep Personalization Expertise
 
Experience with customer segmentation, behavioral targeting, A/B testing, and recommendation engines.
 
 
3. Architecture Leadership
 
Ability to set personalization strategy, define architecture patterns, and guide engineering teams.
 
 
4. Data-Driven Decisioning
 
Hands-on experience using CDPs, analytics, or ML-driven systems to power personalization at scale.
 
 
 
 
 
Preferred Background
 
<ul>
<li>Experience with personalization tools like Adobe Target, Dynamic Yield, Bloomreach, Optimizely, or Oracle ATG Personalization</li>
<li>Strong understanding of experimentation, conversion optimization, and digital commerce KPIs</li>
<li>Exposure to cloud environments and API/microservices-based architectures</li>
<li>Retail or B2C e-commerce experience is highly beneficial</li>
</ul>
</li>
<li></li>
</ul>

E-commerce Personalization Architect / Lead - Boston, MA - Onsite - Direct Client - JOBID658

<h3>Job Description</h3>
Job Description
AgeSpan, Inc.
Position Overview:
AgeSpan is looking for a motivated and enthusiastic Application Developer Intern to join our IT team. As an intern, you will work closely with our experienced developers and contribute to real application development projects, from design to implementation. This is a great opportunity to gain hands-on experience, improve your technical skills, and learn best practices in software development.
Key Responsibilities:
<ul>
<li>Assist in designing, coding, testing, and web applications.</li>
<li>Participate in code reviews and contribute to improving code quality.</li>
<li>Troubleshoot and debug application issues.</li>
<li>Write clean, efficient, and well-documented code.</li>
<li>Research and implement new tools and technologies as needed.</li>
</ul>
Requirements:
<ul>
<li>Currently pursuing a degree in Computer Science, Software Engineering, or a related field.</li>
<li>Basic knowledge of programming languages such as Java, Python, JavaScript or power platform.</li>
<li>Familiarity with web application development.</li>
<li>Understanding of database systems (SQL/NoSQL).</li>
<li>Strong problem-solving skills and attention to detail.</li>
<li>Good communication skills and a willingness to learn.</li>
<li>Ability to work independently and as part of a team.</li>
</ul>
Nice to Have:
<ul>
<li>Personal or academic projects that showcase your skills.</li>
<li>Knowledge of Agile development methodologies.</li>
</ul>
What We Offer:
<ul>
<li>A collaborative and inclusive learning environment.</li>
<li>Mentorship from experienced developers.</li>
<li>Flexible working hours.</li>
<li>Opportunity to work on real-world projects.</li>
<li>Potential for a full-time role after the internship.</li>
</ul>
 Job Posted by ApplicantPro

Application Developer Intern

<h3>Job Description</h3>
Job DescriptionAbout this role: Pickle Robot is on the hunt for a smart, motivated DevOps Engineer to join our infrastructure team and help us revolutionize the future of warehouse automation. This role serves as the backbone of our technical operations, working across all levels of our organization to ensure a reliable, scalable, and efficient development lifecycle for our revolutionary robotic unload systems. You'll build and maintain the cloud infrastructure, data pipelines, and deployment systems that power our growing fleet of robots deployed across the United States. We need an engineer with a strong software foundation and deep DevOps experience. Your contributions will directly impact the reliability and scalability of Pickle's robotic platform, enabling our engineering teams to innovate rapidly while ensuring our customers experience consistently high uptime. A strong understanding of cloud infrastructure, DevOps best practices, and fleet management will be critical to success in this role.Responsibilities:
<ul>
<li>Design cloud architecture applied using repeatable Terraform for GCP, including IAM, Artifact Registry, Cloud Run/Compute, load balancers/IAP, and Cloud DNS.</li>
<li>Evolve our GitHub Actions CI/CD pipelines with reusable workflows, intelligent caching, secrets/attestations, and WIF/OIDC integration to GCP.</li>
<li>Level-up observability using Prometheus/VictoriaMetrics, Grafana, and Alertmanager, establishing sensible SLOs and quiet, actionable alerts.</li>
<li>Harden the platform with least-privilege IAM, Secret Manager/Vault integration, service-to-service authentication, and software provenance tracking.</li>
<li>Ship slimmer, reproducible Docker images and define base-image policies with automated scanning for vulnerabilities.</li>
<li>Design, build, and maintain robust data pipelines to capture logs and telemetry from robots in the field, enabling real-time monitoring and analysis.</li>
<li>Build small internal tools and CLIs (usually Python) to eliminate toil, such as DNS checks, release helpers, and deployment automation.</li>
<li>Develop and maintain automation scripts to bootstrap laptops, servers, and robot controllers, streamlining deployment and configuration management.</li>
<li>Work cross-functionally with software engineering, hardware, and deployment teams to ensure our robots are operationally ready to serve customers with minimal downtime.</li>
<li>Participate in an on-call rotation to provide support for infrastructure and deployment issues.</li>
<li>Write crisp documentation, PR templates, and lightweight runbooks that people actually use.</li>
<li>Establish monitoring, alerting, and observability systems to proactively identify and resolve issues before they impact customers.</li>
</ul>
Skills
<ul>
<li>5–7+ years in software engineering; you've shipped production systems and have a strong software foundation.</li>
<li>Proficiency with Linux, Git, Docker, and Python for automation and infrastructure management.</li>
<li>Hands-on experience with public cloud infrastructure management (GCP preferred): IAM, compute (Cloud Run or GCE), networking/load balancing, storage, PubSub, and Artifact Registry.</li>
<li>Strong experience creating CI/CD and build pipelines that integrate different providers securely, utilizing technologies such as IAM, service account impersonation, and Workload Identity Federation.</li>
<li>Security-minded with deep understanding of least privilege, secrets management, and OIDC/SAML concepts. SecOps experience is a plus.</li>
<li>Bias to automate and document; comfortable taking a loosely defined task to done with light guidance.</li>
<li>Pragmatic about trade-offs; you can explain the "why," not just the "what."Familiarity with Robot Operating System (ROS) and the unique challenges of deploying software to robotic systems.</li>
<li>Experience managing a fleet of robotic devices or IoT systems, including remote monitoring, updates, and troubleshooting.</li>
<li>Excellent troubleshooting skills with the ability to diagnose complex issues across distributed systems.</li>
<li>Strong interpersonal and technical communication skills, with the ability to collaborate effectively across engineering, hardware, and deployment teams in a hybrid environment with distributed teammates.</li>
<li>Detail-oriented problem-solver with a strong sense of urgency and willingness to help colleagues and customers in their time of need.</li>
<li>Self-motivated with high ownership mentality; personal responsibility with a collective mindset.</li>
</ul>
Pay at PickleAt Pickle Robot Company, we believe transparency builds trust. The salary range listed here is provided in accordance with Massachusetts law and reflects what we reasonably and in good faith expect to offer for this role. We often consider candidates at different levels of seniority, and final compensation will reflect the level at which a candidate is hired, along with factors like experience and location. About Pickle RobotWant to get in on the ground floor of a fast-growing, VC-backed robotics company? Join Pickle Robot! We build systems that companies and their teams love. Pickle robots unload trucks. Every day, millions of trucks and containers are loaded and unloaded, often requiring manual labor—tough, dirty, dangerous, and hard to staff. Pickle automates this process using AI, machine learning, and robotics to deliver reliable products. Our Unload Systems work with teams on loading docks to make the job safer, faster, and more efficient. Pickle provides best-in-class benefits including health, dental, &amp; vision insurance; unlimited vacation, along with all federal and state holidays; 401K contributions of 5% your salary, travel supplies, and other items to make your working life more fun, comfortable, and productive.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

DevOps Engineer

<h3>Job Description</h3>
Job DescriptionJob Title: IT Service Desk Quality Assurance Analyst Company: Virtual Technologies Group (VTG) Position Availability: Evergreen, Anticipated January 2026 Location: Manchester, NH (Local Surrounding Area) Department: Help Desk Operations Position Type:&nbsp;Full-Time, Part Time Employee Type: FTE, Hourly&nbsp;&nbsp;&nbsp; Compensation Range:&nbsp;$60,000 - $75,000 Company Overview:&nbsp; Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world. The IT Service Desk Quality Assurance (QA) Lead/Analyst is responsible for developing, executing, and maintaining the quality assurance program for the Service Desk supporting the higher education university environment. This role involves monitoring, evaluating, and analyzing Service Desk interactions (calls, chats, email, tickets) to ensure adherence to established policies, procedures, technical accuracy, and customer service standards. The QA Lead/Analyst is critical in providing data-driven insights to management and training teams for continuous service improvement. Key Responsibilities Quality Monitoring and Evaluation
<ul>
<li>Design and maintain the official QA scorecard and evaluation criteria for all Service Desk channels (voice, chat, email, and ticket documentation).</li>
<li>Conduct regular, unbiased, and statistically sound monitoring of analyst interactions to assess technical troubleshooting accuracy, process compliance (e.g., ITIL, security procedures), and soft skills (e.g., tone, empathy, clarity).</li>
<li>Document and score evaluations, providing detailed, constructive feedback to Team Leads for coaching and performance management.</li>
<li>Lead "calibration sessions" with Team Leads and the Trainer to ensure consistency and fairness in the application of quality standards across all supervisors.</li>
</ul>
Reporting and Analysis
<ul>
<li>Perform root cause analysis on low-scoring evaluations and negative customer feedback (CSAT surveys) to identify systemic process failures or knowledge gaps.</li>
<li>Develop and maintain comprehensive reports on quality performance trends, compliance metrics, and analysis of failure points, presenting findings and actionable recommendations to Service Desk management.</li>
<li>Track and report on the effectiveness of remedial coaching and training by measuring post-training quality improvements.</li>
<li>Identify and flag any potential compliance or security risks observed during the quality review process.</li>
</ul>
Process Improvement and Documentation
<ul>
<li>Collaborate closely with the Trainer to translate quality findings and knowledge gaps into specific, targeted training content and curriculum adjustments.</li>
<li>Work with the Deputy Operations Manager and Team Leads to revise and improve Standard Operating Procedures (SOPs) based on quality findings and best practice.</li>
<li>Assist in maintaining and auditing the accuracy of the Service Desk Knowledge Base, ensuring quality standards are met in all published documentation.</li>
</ul>
Required Qualifications
<ul>
<li>Bachelor's degree in a relevant field or equivalent practical experience.</li>
<li>Minimum of 3+ years of experience in a Quality Assurance or Quality Analyst role within an IT Service Desk or Contact Center environment.</li>
<li>Proven experience developing and administering quality monitoring forms and calibration processes.</li>
<li>Strong familiarity with IT Service Management (ITSM) tools and processes (ITIL Foundation certification is a plus).</li>
<li>Experience using: Service Now ITSM, Power BI,&nbsp; D2L Brightspace, Ellucian Banner, telephony solutions (RingCentral, Five9), Microsoft 365, desktops, laptops, Windows OS 10 &amp; 11, LogMeIn Rescue.&nbsp; </li>
</ul>
Skills and Competencies
<ul>
<li>Analytical and Detail-Oriented:&nbsp;Exceptional attention to detail with a strong ability to analyze large sets of data, identify trends, and translate them into clear, actionable reports.</li>
<li>Objectivity and Impartiality:&nbsp;Ability to maintain neutrality and objectivity when evaluating staff performance.</li>
<li>Communication:&nbsp;Excellent written and verbal communication skills, necessary for writing clear reports and providing effective feedback to management.</li>
<li>Technical Knowledge:&nbsp;Solid understanding of common IT Service Desk operations, including troubleshooting methodologies for hardware, software, and networking issues.</li>
<li>Integrity:&nbsp;High level of professionalism and integrity in handling sensitive performance data and analyst feedback.</li>
</ul>
 Why Join Us? At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry. Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we’re committed to helping you build a rewarding career. Benefits Overview: VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match. EEO Statement: VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact <a href="mailto:HR@vtgus.com" target="_blank">HR@vtgus.com</a>.
Powered by JazzHR
3hF4v3lj6l

IT Service Desk Quality Assurance Analyst

<h3>Job Description</h3>
Job Description
DEKA Research &amp; Development, located in Manchester, NH, is seeking a Senior Test Engineer to work in a dynamic medical device R&amp;D environment. This is a high visibility role with a&nbsp;direct impact on the success of our projects. It will be a great opportunity to work on some amazing projects that make a positive impact on the world. Do you want to make a difference with your work? At DEKA you can!
How you will make an impact as a Senior Test Engineer:
<ul>
<li>Writing test plans, test procedures&nbsp;and other activities involving performance, durability, and reliability assessments</li>
<li>Understand device design and core technologies in order to inform test method development</li>
<li>Determining test coverage for revisions to design</li>
<li>Creating and evaluating test fixtures needed for product design verification</li>
<li>Contributing to design failure investigations that may impact Risk Assessment, Hazard Analysis, and FTAs</li>
<li>Participating and contributing toward regulatory and agency submissions</li>
<li>Authoring Quality Plans, Test Summaries, and other documents</li>
</ul>
What you need to be successful Senior Test Engineer:
<ul>
<li>BS in Biomedical, Mechanical and/or&nbsp;Robotics/ Automation Engineering</li>
<li>3+ years' experience testing&nbsp;electro-mechanical devices (medical devices preferred)</li>
<li>Must have laboratory/ wet lab skills and experience</li>
<li>Must have fluid system handling experience</li>
<li>Leadership and/or mentoring experience&nbsp;</li>
<li>Knowledge and deep understanding of engineering fundamentals</li>
<li>Capability to create and clearly explain team objectives and write procedures for others to follow</li>
<li>Demonstrated problem solving ability and techniques</li>
<li>Ability to work as part of an interdisciplinary team</li>
<li>Self-motivated and able to self-prioritize</li>
<li>Must have excellent verbal and written communication skills</li>
</ul>
Preferred skills and experience:&nbsp;
<ul>
<li>Knowledge of FDA&nbsp;Quality System Regulations (QSRs) and/or ISO&nbsp;13485, and other medical device industry experience</li>
<li>Experience with&nbsp;research, development, and product testing</li>
<li>Experience writing procedures for others to follow</li>
<li>Experience with data and failure analysis</li>
<li>Broad measurement instrument knowledge</li>
</ul>
About DEKA:
One hour from the beach, Boston, and the mountains, the historic Amoskeag Millyard once housed the largest textile mills in the world. It is now home to DEKA Research and Development, where we are taking the same innovation and cutting-edge technology into the modern age.
Behind DEKA’s brick walls sits a team of professionals who strive to make a difference every day through thoughtful engineering, design, and manufacturing. Here at DEKA, some of the most innovative and life-changing products of our time are created, and new ideas are always welcome and explored.
Powered by JazzHR
QFUYMi5MTb

Senior Test Engineer

<h3>Job Description</h3>
Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend.
The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Citizens, Amica Mutual Insurance Company, Lifespan, or Fidelity, among other leading organizations in the Providence area.
Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a BachelorÊ¼s degree - You may be required to answer additional screening questions when applying
What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Business Operations - IT Support - Financial Operations - Banking - Project Management - Network Security &amp; Support
Get the skills and opportunity you need to launch your professional career. 75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.
PandoLogic. , Location: Taunton, MA - 02780

4,933 Technology Jobs