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<h3>Job Description</h3>
Job Description
We are growing and have an immediate opening for an Assistant General Manager at our Choice Fitness Haverhill MA location.
The Choice Fitness Assistant General Manager works for the General Manager, and they are responsible for the overall operational and financial performance of the club, including profitability, asset management, accounting compliance, member satisfaction, sales, personnel training, and employee development. He or she ensures the fiscal effectiveness of all profit centers and provides leadership to accomplish overall departmental objectives. Our AGM will work hand in hand with their management team to guarantee operational excellence.
Duties &amp; Responsibilities:
Financial Performance &amp; Sales:
<ul>
<li>Accountable for the daily, monthly, and yearly financial performance of the club while driving revenues and managing expenses.</li>
<li>Assists the Membership Department to ensure that goals are met.</li>
<li>Works in collaboration with the Operations Team and Front Desk consultants to ensure the club is meeting or exceeding the daily, monthly, and yearly membership forecast.</li>
<li>Works in collaboration with the Personal Training Department to ensure the club is meeting or exceeding the daily, monthly, and yearly personal training forecast.</li>
<li>Ensures that the ancillary departments are achieving or exceeding revenue targets by providing the guidance and direction the team needs to effectively hit these goals.</li>
<li>Prepare the club’s success daily by putting a plan and effectively communicating that plan to the team on how to reach the daily goals.</li>
<li>Reviews the biweekly payroll submissions and reports on hour’s changes and communicates PTO to payroll.</li>
<li>Creating strategies to ensure the vision (forward thinking) i.e.: need new trainers, front desk staff, always looking forward.</li>
</ul>
Team &amp; People Management:
<ul>
<li>Maintains managerial oversight for all departments (Membership Sales, Front Desk Personnel, Personal Training, Kids Choice, Group Exercise and Maintenance) and communicates regularly with department heads regarding the performance of each department.</li>
<li>Understands the company’s Mission Statement, core values and overall culture of the business, leading by example and holding all employees accountable to the spirit of Choice Fitness.</li>
<li>Works closely with department heads on making the decision to hire all sales and training staff at the club.</li>
<li>Recruitment, interview and ultimately make the decision to hire new employees into the club.</li>
<li>Authorizes and approves all staffing changes including new hires, promotions, and terminations.</li>
<li>Schedule all front desk employees to ensure the club is staffed properly to hit their goals while staying within the parameters of the payroll budgets.</li>
<li>Effectively manage and communicate Policies and Procedures and make sure they are being uniformly enforced.</li>
<li>Creates a positive and healthy workplace that fosters constant and never-ending improvement.</li>
<li>Provides the time to coach, train and develop each staff member’s sales and customer service skills through practice and training.</li>
<li>Provides feedback and positive reinforcement on a regular basis to encourage and motivate staff.</li>
<li>Arranges meetings with underperforming staff to provide a coaching session and a progress improvement plan.</li>
</ul>
Communication:
<ul>
<li>Meets with the Fitness Manager daily to strategize on how to get the personal training department to goal. Takes the time to coach and teach the Fitness Manager.</li>
<li>Ensures the Fitness Manager meets with the Personal Trainers daily to make a plan on how each individual trainer is going to get to goal each month. Takes that time to coach and teach how that trainer will be successful.</li>
<li>Holds a production meeting daily with the Front Desk staff and takes the time to coach and teach what needs to be done to get to Membership goal.</li>
<li>Attends Monthly management meetings with Senior Management and fellow GMs/AGMs/FMs to discuss company items.</li>
<li>Conducts monthly reviews of their employees and ensures the Fitness Managers conducts monthly reviews with personal trainers.</li>
</ul>
Quality Control:
<ul>
<li>Personally, conducts or appoints staff members to walk through of their club hourly to ensure that the equipment, locker rooms and overall facility maintenance are meeting Choice standards and is promoting our brand.</li>
<li>Ensures that all club marketing and materials are accurate and up to date.</li>
<li>Oversee the inventory of the club and takes measures to manage loss.</li>
<li>Maintains quality service by establishing and maintaining relationships with the customers to ensure great member experience.</li>
</ul>
Club Management: 
<ul>
<li>Carry and conduct themselves as if they are always the owner of the business.</li>
<li>Committed to delivering excellent member service and operates as the “mayor” of the club by greeting members by name, walking the floor to shake hands and build rapport.</li>
<li>Educates and enforces new club policies and procedures and ensures consistency.</li>
<li>Responds quickly to member issues and complaints in a timely and courteous fashion.</li>
</ul>
Education &amp; Experience:
<ul>
<li>A University degree or equivalent experience is preferred.</li>
<li>3+ Years of leadership and people management of large cross-functional teams including proven success in leading, coaching, and motivating teams to achieve goals and objectives in a consumer-facing service-oriented environment.</li>
<li>Related industry experience required.</li>
</ul>
Competency Requirements:
Integrity &amp; Trust: Demonstrates consistently sound personal and business ethics and behaviors. Builds trust with others through openness and candor. Communicates intentions, ideas, and feelings openly and directly.
Sales Strategy Development: Quantifies and prioritizes available opportunities for achieving sales performance objectives. Identifies future sales-related trends, creates clear action plans for achieving results and adapts strategy to changing conditions.
Customer Focus: The ability to identify and respond to current and future customer's needs.
Accountability: Takes responsibility for all work activities and personal actions; follows through on commitments; implements decisions that have been agreed upon; maintains confidentiality with sensitive information; acknowledges and learns from mistakes without blaming others; recognizes the impact of one’s behaviors on others.
Initiative: Identifies opportunities and issues, and proactively acts and follows through on work activities to capitalize or resolve them.
Negotiation Skills: Effectively explores alternatives and positions to reach outcomes that gain all parties support and acceptance.
Safety: Places high value on workplace safety of self and others; maintains a clean environment. Identifies potential hazards and pursues corrective actions; follows established safety policies and procedures.
Communication Skills: Conveys information accurately, concisely, and compellingly to a variety of audiences and adapts communication methods based on situation.
Coaching Skills: Provides timely guidance and feedback to help others strengthen specific knowledge/ skill areas needed to accomplish a task or solve a problem.
Business Acumen: Fosters knowledge in policies, practices, trends, and information affecting the business and/or industry.
Continuous Improvement: Originates action to improve existing conditions and processes using appropriate methods to identify opportunities, implement solutions, and measure impacts.
Managing Change: Encourages others to seek opportunities for different and innovative approaches to addressing problems and opportunities, facilitates the implementation and acceptance of change within the workplace.
Teamwork: Actively participates and fosters an environment that sustains a collaborative approach to working with others.
Decision Making: Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences. The ability to make decisions and solve problems involving varied levels of complexity, ambiguity, and risk.
Building Partnerships: Identifies opportunities and takes action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals.
Conflict Management: Prevents, manages, and/or resolves conflict.
Inspires Vision: Articulates a clear image of the future or sense of purpose and inspire others to believe and work towards it.
Influencing Others: Gains others' support for ideas, proposals, projects, and solutions.
Forward Thinking: Anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies.
Company DescriptionChoice Fitness offers the Most Choices at a health club. You can choose to do your own workout routine. Choose exciting Group Exercise classes featuring Hot Yoga, Spinning, &amp; MORE! Choose to get help with your health &amp; wellness goals from our Certified Personal Trainers. Now It’s YOUR CHOICE to Get Healthy at Choice Fitness! 
<h3>Company Description</h3>
Choice Fitness offers the Most Choices at a health club.\r\nYou can choose to do your own workout routine. Choose exciting Group Exercise classes featuring Hot Yoga, Spinning, &amp; MORE! Choose to get help with your health &amp; wellness goals from our Certified Personal Trainers.\r\nNow It’s YOUR CHOICE to Get Healthy at Choice Fitness!

Assistant General Manager

<h3>Job Description</h3>
Job Description
Overview
Drive Success as an Assistant Manager at Our High-Energy Convenience Store!
From customer service to operations, are you ready to be the steady hand that keeps our store energized and running strong on any shift? 
We’re searching for Assistant Managers who are dependable, driven, and not afraid to roll up their sleeves. Open availability is a must, and you should expect to work weekends, holidays, and primarily second or third shifts. If you thrive in a fast-paced environment and want to grow your career in retail leadership, this is your opportunity.
 
Responsibilities
What You’ll Do:
<ul>
<li>Support the Store Manager in all aspects of day-to-day operations.</li>
<li>
Run the register and assist customers with speed, accuracy, and a great attitude.
</li>
<li>
Coach and motivate team members to consistently upsell products and promotions.
</li>
<li>
Help hire, train, and lead a high-performing team focused on customer service and store success.
</li>
<li>Step in as acting manager when the Store Manager is off.</li>
<li>Handle inventory, ordering, and merchandising to keep the store fully stocked.</li>
<li>Maintain a clean, welcoming store—including restrooms, trash areas, and fuel pumps.</li>
<li>Create and manage team schedules to ensure full coverage.</li>
<li>Perform daily cash handling, deposits, and oversee store financials.</li>
<li>Provide feedback and leadership that motivates your team to excel.</li>
<li>Other duties as assigned</li>
</ul>
Why Join Us:
<ul>
<li>Weekly Pay: Your hard work pays off every week.</li>
<li>Monthly Bonus Potential: Great performance = extra earnings.</li>
<li>401(k) : Invest in your future on Day 1 of Employment</li>
<li>Paid Time Off: Take the time you need to recharge.</li>
<li>Insurance Coverage: Health, dental, vision, and more for your peace of mind.</li>
<li>Career Growth: Develop into a Store Manager or beyond—your future is wide open.</li>
<li>Pay Rate: up to $20/hr</li>
<li>Schedule: Must have open availability to work any shift! Holidays &amp; weekends included!</li>
<li>Age requirement: 21 with valid drivers license with proof of insurance</li>
</ul>
 
Qualifications
<ul>
<li>
Open Availability: You must be available to work weekends, holidays, and likely second or third shifts.
</li>
<li>
Reliable Transportation: You must have a valid driver’s license, access to a personal vehicle, and proof of insurance to complete bank deposits.
</li>
<li>
Physical Readiness: Comfortable with tasks such as cleaning restrooms, taking out trash, and maintaining outside areas like pumps.
</li>
<li>
Minimum Age Requirement:
<ul>
<li>
18+ years old in AR, CT, FL, LA, MI, MA, MS, MO, NC, SC, TX, TN, AZ, and CO
</li>
<li>
21+ years old in all other states
</li>
</ul>
</li>
<li>
Communication Skills: Proficient in English with basic math skills.
</li>
<li>
Pass Pre-Employment Screenings: Drug test and background check required.
</li>
<li>
Willing to Learn: Especially in Tennessee, where Topshelf Manager Training is required.
</li>
</ul>
Benefits: For information on benefits offered, please click on the hyperlink below.<a href="https://gpminvestments.com/careers/" target="_blank">https://gpminvestments.com/careers/</a>
Equal Opportunity Employer GPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Unlawful discrimination will not be a factor in any employment decision.
This Organization Participates in E-Verify
<a href="https://gpminvestments.com/wp-content/uploads/2023/09/federal-e-verify-participation-poster-es.pdf.pdf" target="_blank">https://gpminvestments.com/wp-content/uploads/2023/09/federal-e-verify-…</a>
<ul>
<li>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</li>
</ul>
GPM Investments, LLC maintains a drug-free workplace

Assistant Manager

<h3>Job Description</h3>
Job Description
SCHEDULE: Monday to Friday, 8 AM to 4 PM
Job Summary
The Hospital Greeter is responsible for creating a warm and welcoming experience for each patient and visitor. They are a true customer service professional who inherently loves to help others and is happy to eliminate any anxiety that can come with a hospital visit. From welcoming patients and visitors to answering questions and assisting with wayfinding, this critical role sets the tone for the rest of the individual's visit. 
Essential Duties and Responsibilities (including but not limited to): 
<ul>
<li>Provides a warm welcome to all entering the facility, offering to provide assistance where needed</li>
<li>Screen staff, patients and visitors according to hospital procedure
<ul>
<li>This may include asking a series of questions, taking a temperature, providing technological support, utilizing application screening tools, etc. </li>
<li>Input applicable information into the hospital's software program</li>
</ul>
</li>
<li>Ensure that patients and visitors are aware of and adhering to hospital entrance policies such as universal masking and visitor restrictions. </li>
<li>Ensure safety policies such as mask wearing, hygiene and social distancing are adhered to</li>
<li>Goes above and beyond by anticipating patient and visitor's needs, such as:
<ul>
<li>Holding doors or offering wheelchair assistance</li>
<li>Assisting with wayfinding</li>
</ul>
</li>
<li>Ensures hospital lobbies and public areas are clean, safe, and uncluttered in accordance with all infection control standards</li>
<li>Monitors hallways, elevators, stairwells and congregating areas to ensure that individuals are maintaining a safe 6 ft. distance from one another. </li>
<li>Support to security as an additional vigilant set of eyes and ears at the hospital entrance</li>
<li>Support Valet Team as customer volume requires</li>
</ul>
Minimum Job Qualifications (including but not limited to):
<ul>
<li>Possesses exceptional customer service skills</li>
<li>Maintains a warm, friendly and professional demeanor when working with other employees, patients and visitors. </li>
<li>Ability to read, understand, and communicate effectively both verbally and on paper</li>
<li>Ability to proactively solve problems, but also knows when to ask for help.</li>
<li>High School degree or equivalent.</li>
<li>At least one year related experience strongly preferred.</li>
</ul>
Physical Demands and Working Environment (including, but not limited to): 
The physical demands of this position and the work environment characteristics described below are representative of those that must be met by an employee to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.
Physical Demands: The Greeter will be required to stand for most of their shift, walk, sit, reach with hands or arms, talk and hear. Greeter must occasionally lift and/or move objects up to 20lbs and be able to wear PPE (personal protective equipment) for the duration of their shift. 
Work Environment: the employee may be subjected to weather conditions prevalent at the time. The noise level in this work environment can range from minimal to moderate.
Beacon Hill Hospitality is proud to be an Equal Opportunity Employer (EOE).

Hospital Greeter - Full Time

<h3>Job Description</h3>
Job Description
We are seeking a Bakery Associate to become an integral part of our team! You will be responsible for selling products, merchandise, and services in a retail setting in order to drive company revenue.&nbsp; Hourly position plus tips!!
Seeking candidates for multiple positions.&nbsp;&nbsp;
Part and Full time positions available, flexible scheduling!
Responsibilities:
<ul>
<li>Welcome and identify customer needs</li>
<li>Explain products and services to customers</li>
<li>Provide fast, friendly service and be attentive to guests' needs</li>
<li>Maintain a positive attitude and professional approach with coworkers and customers</li>
<li>Must be clean and organized with attention to detail</li>
<li>Set up and stock stations with all necessary supplies and product</li>
<li>complete sales using POS system</li>
<li>Ability to work well with others</li>
<li>Ability to thrive in a fast-paced environment</li>
<li>Ability to build rapport with customers</li>
</ul>

Bakery Associate

<h3>Job Description</h3>
Job Description
 
Excell Marketing is seeking a full-time Retail Account Merchandiser to work in our retail locations in Hadley, MA and surrounding area (Includes Springfield, MA). This position will have you working in an exciting environment with the latest trading cards and collectible toys. We offer a flexible schedule, paid travel time and many other perks.
As a merchandiser you would be responsible for visiting several stores on a weekly basis. You will unpack freight and stock shelves, maintain our displays, follow planograms and ensure that displays are kept neat and orderly and properly labeled to maximize sales. You will also help maintain business relationships with store personnel and ensure they are receiving excellent service.
You can create your own flexible schedule for store visits Monday through Saturday between 6:00 am and 6:00 pm. Occasional Sunday or after-hours visits may be approved for busy seasons if required. We expect your total hours to be around 40 hours per week on average (may vary during busy seasons).
Job Requirements:
<ul>
<li>Visit all assigned stores on a weekly basis (or as needed) </li>
<li>Loading boxes onto carts and unpacking freight</li>
<li>Stocking shelves with various products</li>
<li>Keep shelving and displays neat, orderly, clean and properly labeled.</li>
<li>Follow planograms (detailed diagrams) to properly place products</li>
<li>Basic data entry and computer skills to be performed on a tablet (Excell will provide the device) to fill out surveys, reports and enter mileage and other data</li>
<li>Keep up communication with your manager and field services team through phone calls, emails, texts and/or video calls</li>
<li>Maintain business relationships and check in with store personnel at each store each visit.</li>
<li>Must maintain a professional attitude and demeanor with store personnel and customers</li>
</ul>
Physical Requirements:
<ul>
<li>Lift and move boxes up to 35 lbs. onto a cart and push cart out to sales area</li>
<li>Perform team lifts over 35lbs and up to 50 lbs. as needed</li>
<li>Frequent stooping / bending over</li>
<li>Occasional kneeling or crawling on the floor to reach lower shelving</li>
<li>Using small step stool (no more than 2 steps) to reach items on higher shelving</li>
</ul>
Benefits of working at Excell:
<ul>
<li>Full Benefits Packages Available (Medical, Dental, Vision, and Life Insurance) </li>
<li>Paid Time Off / Sick Pay</li>
<li>Monthly commissions based on sales performance of stores </li>
<li>50% Employee Discount on products (limitations and restrictions apply)</li>
<li>Competitive Hourly Wages</li>
<li>Paid travel time and mileage reimbursement</li>
<li>Schedule customization (within allotted time frame)</li>
<li>401(k) and profit-sharing programs</li>
</ul>
A Drug-Free Workplace and Equal Opportunity Employer
We use E-Verify to confirm work authorization / eligibility for all hires

Retail Account Merchandiser

<h3>Job Description</h3>
Job Description
We are looking to GROW our retail leadership bench in MA! Our Manager in Training (MIT) role is a new program that has been added to EWCG which allows rising leaders to grow into a Center Sales Director or Assistant Center Sales Manager (level determined based on experience + performance) for select centers in the greater Massachusetts area. This individual will be responsible for leading our front of house team on creating an exceptional guest experience and ensuring all EWC Growth core values are consistently applied. As a member of the center leadership team, you will partner with the direct manager to drive KPI's + sales through guest acquisition, retention, retail product sales, and team development. Please note, this is a full time, hourly position and all new hires will be evaluated during their first 90-days of employment at which point their position will be determined. Responsibilities: 
<ul>
<li>Helps with personnel management, which includes training, scheduling, and coaching associates</li>
<li>Schedules shifts and helps facilitate weekly or monthly Strut or one on one meetings</li>
<li>Reviews daily employee timesheets and submits for payroll processing</li>
<li>Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction</li>
<li>Administer check-ins and check-outs as required</li>
<li>Process guest payments, refunds, and appointment requests as required</li>
<li>Organize the Reservation Book based on Guest requests and Associate availability</li>
<li>Responsible for educating all guests on benefits and savings of Wax Passes and consistency with waxing which will result in package sales</li>
<li>Helps develop and implement the store marketing program</li>
<li>Assists with inventory (retail and COGS) and reviews all inventory counts on a weekly and monthly basis</li>
<li>Helps oversee Center maintenance, including cleanliness, safety, and organization</li>
<li>Onboards and trains all new Guest Service Associates</li>
<li>Co-Leads Strut sessions with Center Manager</li>
<li>Responsible for weekly bank deposits and reconciliation of cash received</li>
<li>Ensure all areas of the Center, including storage room and desk are neat, clean and organized</li>
<li>Performs other duties as assigned </li>
</ul>
Requirements
<ul>
<li>2-3+ years of management experience, preferably in a retail environment; Sales Supervisors and ASM's are strongly encouraged to apply</li>
<li>Knowledge of POS systems </li>
<li>Knowledge of Computerized Scheduling Systems</li>
<li>Excellent interpersonal and communication skills including written communication</li>
<li>Strong organizational skills with the ability to work in a fast-paced environment </li>
<li>Ability to operate machinery such as a copy or fax machine</li>
<li>Prolonged periods of sitting at a desk and working on a computer</li>
<li>Must be able to lift 15 pounds at a time </li>
</ul>
Benefits
<ul>
<li>Compensation: $19-$25 per hour (determined based on experience) + monthly commission based adjusted sales </li>
<li>Medical, Dental, and Vision insurance </li>
<li>401k plan </li>
<li>Life Insurance policy </li>
<li>Paid parental leave </li>
<li>Complimentary waxing services at any of our centers!</li>
</ul>
EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.

Sales Manager in Training (MIT) - Greater Massachusetts

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Company parties</li>
<li>Competitive salary</li>
<li>Dental insurance</li>
<li>Employee discounts</li>
<li>Flexible schedule</li>
<li>Free food &amp; snacks</li>
<li>Free uniforms</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Parental leave</li>
<li>Training &amp; development</li>
<li>Vision insurance</li>
<li>Wellness resources</li>
</ul>
 Do you like to eat award-winning baked goods and sandwiches? Do you like working on a great team in a wonderful environment? If so, do we have the opportunity for you! Flour Bakery + Cafe is looking for experienced Shift Leads for our growing team! We are seeking self-motivated employees who thrive working in a fun positive environment and who want to learn how to better delegate, give feedback, and think critically within a team. As a FOH Shift Lead, you will work closely with managers to ensure that staff are working efficiently and providing exceptional hospitality, so that all our guests leave happier than when they can in! This is a great position if you are looking for more responsibility and growth into management. Day-to-day Performance Expectations: 
<ul>
<li>Be the model of hospitality in the bakery</li>
<li>Help to maintain an overall positive team environment</li>
<li>Provide open communication with your management about the bakeries on-goings, changes, the team, and ideas for improvement</li>
<li>Demonstrate pride in the bakery by keeping up with cleanliness, and organization and/or assigning cleanliness and organization roles to your fellow employees, including sweeping, mopping and other various tasks, as needed.</li>
<li>Act as cash controller for the shifts, ensuring accuracy and completion of all cash transactions</li>
<li>Be adept and knowledgeable with both our catering orders and our delivery system - including taking walking deliveries when necessary</li>
<li>Execute perfect store openings and closings in conjunction with your fellow Flour teammates</li>
<li>Deliver food and beverage orders to guests in the dining room</li>
<li>Troubleshoot small equipment problems and be fully aware of protocols for equipment failure, including who to call for repairs, how to solve problems, and typical equipment substitutions or workarounds</li>
<li>Help in any other department as needed - we are one big team at Flour!</li>
</ul>
Skills for Qualification: 
<ul>
<li>At least 1 year of professional food service experience is required</li>
<li>Prior supervisory experience is highly preferred</li>
<li>Ability to stand for long periods, walk, push, pull, reach, and lift &lt; 50 lbs.</li>
<li>Ability to operate equipment such as a cash register, coffee and espresso machinery, grinders, etc.</li>
<li>We ask for the availability to work between 30-40 hours per week, and at least 1 weekend shift</li>
<li>Must be enthusiastic, hard working and possess strong hospitality and customer service skills</li>
<li>Must be able to maintain grooming and uniform standards</li>
<li>Excellent sense of urgency and ability to recognize when and where help is needed</li>
<li>Ability to take feedback and direction</li>
<li>Willingness to work in a team and help all other departments, as needed</li>
<li>Able to work efficiently in a fast-paced professional kitchen and bakery environment</li>
<li>We ask for a minimum commitment of 1 year for shift leaders. Unfortunately, we do not offer seasonal or temporary work.</li>
</ul>
Work Environment: 
<ul>
<li>Must be able to work in an environment with loud noises, machinery, and at times, tight spaces.</li>
<li>Must be able to work around various aromas and fluctuating temperatures</li>
<li>We do our best not to cross-contaminate anything containing gluten. However, there may be gluten in the air at times. We do our best to accommodate any staff allergy requests.</li>
</ul>
Compensation: This position has an average starting compensation of $21-$25 per hour (base wage of $16 + $5-9 per hour in pooled tips). The starting pay rate for this position is $16, but the total pay range is $16-$20.45 Additional Information Flour offers a fantastic work environment, an unparalleled commitment to training to make you a better team member (plus all the pastries you can eat)! We offer benefits such as health/dental/vision insurance, 401k with a generous match, paid vacation/sick time, and a great staff meal policy. We offer a real commitment to growth both in your skill/knowledge and growing into more senior positions if that is an interest of yours!

Shift Lead

<h3>Job Description</h3>
Job Description
At NAYA, we’re on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us.&nbsp;
We are looking for experienced, passionate Shift Leaders&nbsp; to grow with us!
At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you’re a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you!
If you’re ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen.
Reports to: General Manager
You will love working at NAYA
We believe great people deserve great rewards. NAYA offers&nbsp; a comprehensive and people-focused benefits package designed to support you at work and beyond, including:
<ul>
<li>
Competitive pay to recognize your impact
</li>
<li>
Medical, dental, and vision insurance to keep you healthy and thriving
</li>
<li>
Commuter benefits to make life easier
</li>
<li>
Employee discounts and free NAYA meals — because we believe in enjoying what we serve
</li>
<li>
Growth opportunities at every level — we invest in developing leaders from within
</li>
<li>
More on the way!
</li>
</ul>
At NAYA, you’ll find more than a job — you’ll find a community that values you, supports your goals, and celebrates your success.
How You’ll Impact
The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment.&nbsp;
 
What You’ll Do
Operational Excellence
<ul>
<li>
Ensure store profitability by driving sales, controlling labor, and managing cost of goods.
</li>
<li>
Oversee preparation and service of all food and beverage items, ensuring they meet NAYA’s recipes, portioning, and quality standards.
</li>
<li>
manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes.
</li>
<li>
Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies.
</li>
<li>
Review and manage daily time punches to address any time clock issues.
</li>
<li>
Control cash and receipts through adherence to cash handling and reconciliation procedures.
</li>
<li>
Complete and submit administrative tasks promptly,&nbsp; including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs
</li>
</ul>
 
Leadership &amp; Team Development
<ul>
<li>
Hire, train, coach, and evaluate team members in conjunction with the General Manager.
</li>
<li>
Lead by example with a guest-first mindset, fostering a positive and productive environment.
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Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes.
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Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks.
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Resolve conflicts and escalate issues as needed to the General Manager
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Model and uphold HR policies, ensuring team members have access to available resources.
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Develop team members by training successors and delegating responsibilities.&nbsp;&nbsp;
</li>
</ul>
 
Guest Relations &amp; Community Engagement
<ul>
<li>
Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach.
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Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA’s community reputation
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Promote NAYA’s catering services and assist in taking orders as needed .
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Can execute all catering and third party orders with ease, understanding the importance of on time delivery.
</li>
<li>
Make eye contact, greet guests warmly, and ensure the team upholds these standards.
</li>
</ul>
 
Financial &amp; Administrative Responsibilities
<ul>
<li>
Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics.
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Perform cash counting, banking/deposit tasks, and manage discounts and promotions.
</li>
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Handle guest incidents and worker’s compensation reports when necessary.
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</ul>
 
Additional Skills &amp; Abilities
<ul>
<li>
Has mastered&nbsp; kitchen operations, COGS&nbsp; and labor management, line service and throughput
</li>
<li>
Handle delivery issues and third-party dispatches promptly and efficiently.
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Ensure the store is opened and closed following NAYA’s opening and closing procedures.
</li>
<li>
Serve as a strong role model, earning team respect and providing coaching as needed.
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</ul>
 
Who You Are
<ul>
<li>
2+ years of related leadership experience at a similar caliber concept
</li>
<li>
Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties.
</li>
<li>
Adaptable in a fast-paced and challenging work environment
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<li>
Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism&nbsp;
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<li>
Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency
</li>
<li>
Exhibits strong time management and organizational skills
</li>
<li>
Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards
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<li>
Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed
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<li>
Ability to access and accurately input information using a moderately complex computer system
</li>
<li>
Able to work nights, weekends and holidays, and variable schedule, per the needs of the business
</li>
<li>
Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day
</li>
</ul>

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