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<h3>Job Description</h3>
A World-Class Team
BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.
 We’re a team built on purpose and opportunity. Join us and be part of something meaningful.
 Why You’ll Love Working at BJ’s
At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.
 Here’s just some of what you can look forward to:
<ul>
<li>Weekly Pay: Get paid every week&nbsp;so that you can manage your money on your terms.</li>
<li> Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*</li>
<li>Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*</li>
<li>Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*</li>
<li>401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*</li>
<li>Employee Stock Purchase Plan:&nbsp; Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*</li>
</ul>
*Eligibility requirements vary by position.
 Job Summary
Oversees the frontline in the absence of the Front End Manager. Coaches, teaches and develops all frontline team members to ensure excellent member service. The Front End Lead teaches, develops and motivates all team members for the successful execution of membership programs and initiatives as well as front line operations. The FEL is responsible for monitoring, driving and coaching for desired membership/member experience goals and results. Ensures that all membership products are offered and Member orders/requests are processed in a positive, timely, and efficient manner. The FEL delegates work, monitors staffing and compliance with operational standards. Provides excellent customer service to our Members.
 Leadership:
<ul>
<li>Know their business/business acumen.&nbsp; Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data.&nbsp;</li>
<li>Lead through change.&nbsp; Model leadership competencies, build credibility and act as a champion for business growth.&nbsp;</li>
<li>Communicate effectively. Provide the information teams require to be successful.</li>
<li> Build high performing teams by creating a culture of collaboration.&nbsp; Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement.</li>
<li> Deliver results. Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability.</li>
</ul>
 Team Members:
<ul>
<li>Teach, coach and lead through the club level training process.&nbsp; Support team member engagement within all areas of responsibility to enable the application of policies, procedures and compliance.</li>
<li> Drive a culture of development, strategic thinking and acting, ethical decision making and engagement.&nbsp;&nbsp; Lead with the team member and member in mind to address any and all concerns and to escalate any concerns, as appropriate.&nbsp;</li>
<li>Ensure a safe and positive environment and experience for the team members.</li>
<li> Embrace inclusion and diversity, by working together with collaboration and respect. Acknowledge team member success, work as a team to achieve goals, identify and retain top talent.</li>
</ul>
 Members:
<ul>
<li>Guarantee service excellence through all points of contact.&nbsp;&nbsp;</li>
<li>Set service standard expectations for all team members.&nbsp; Provide team support and empowerment to resolve every member concern.</li>
<li> Ensure a safe and positive environment and experience for the members.</li>
<li> Daily commitment to GOLD Member Standards
<ul>
<li>Greet, Anticipate, Appreciate (GAA)</li>
<li>Fast, Friendly Full, Fresh, Clean</li>
</ul>
</li>
</ul>
Club Standards: Lead teams to deliver GOLD club standards daily.
<ul>
<li> Define and model GOLD- Grand opening look daily
<ul>
<li>All items stocked and promotional plans executed</li>
<li>Maintain visible accurate signage</li>
<li>Clean and organized, inside and out</li>
</ul>
</li>
</ul>
Primary Tasks, Responsibilities, and Key Accountabilities
<ul>
<li>Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.</li>
<li> Models and provides excellent Member service, while coaching, teaching and developing team members to do the same.</li>
<li> Drives membership metrics through acquisition, retention, loyalty and experience programs.</li>
<li> Drives member engagement, speed, and productivity on the front end.</li>
<li> Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position, including Member engagement, service, and membership metrics.</li>
<li> Utilizes Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and Member engagement.</li>
<li> Performs front end responsibilities including but not limited to, closing through POS, and Member escalated service issues, etc.</li>
<li> Acts with sense of urgency to ensure Members are assisted in a timely and efficient manner.</li>
<li> Acts as a backup for cashiers and Membership Sales Ambassadors when needed.</li>
<li> Scans all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals for Members. Loads shopping carts when necessary.</li>
<li> Manages self-checkout lanes and scan and pan lanes. Assists Members with operations and technical difficulties.</li>
<li> Collects payments via cash, check, or other charge payments from customers. Issues receipts, refunds, credits, or change due to Members.</li>
<li> Stays up-to-date on all merchandise promotions, advertisements, and product information. Discounts purchases by scanning and redeeming coupons.</li>
<li> Supervises the cleanliness of the front of club member servicing areas.</li>
<li> Ability to navigate within system applications.</li>
<li> Utilize online task management system (MyWork) to manage workflow, track, and monitor daily club operations.</li>
<li> Performs other duties as assigned, including working in other departments as needed.</li>
<li> Maintains all club policies and procedures.</li>
<li> Regular, predictable, full attendance is an essential function of this job.</li>
</ul>
 Qualifications
<ul>
<li>Prior leadership experience preferred.</li>
<li> Prior Membership or sales knowledge and experience preferred.</li>
<li> Prior cashier experience preferred.</li>
<li> Basic math skills required.</li>
</ul>
 Environmental Job Conditions
<ul>
<li>Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.</li>
<li> Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects greater than 30 pounds with assistance.</li>
<li> Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents.</li>
</ul>
 &nbsp;
In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $20.00.

Front END Lead Part Time

Customer Service Lead

<h3>Job Description</h3>
A World-Class Team
BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.
 We’re a team built on purpose and opportunity. Join us and be part of something meaningful.
 Why You’ll Love Working at BJ’s
At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.
 Here’s just some of what you can look forward to:
<ul>
<li>Weekly Pay: Get paid every week&nbsp;so that you can manage your money on your terms.</li>
<li> Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*</li>
<li>Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*</li>
<li>Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*</li>
<li>401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*</li>
<li>Employee Stock Purchase Plan:&nbsp; Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*</li>
</ul>
*Eligibility requirements vary by position.
 Job Summary
Processes Member purchases in a courteous and friendly manner, including verifying, renewing, upgrading and offering several types of membership products, scanning merchandise, and accepting various forms of payments.&nbsp; Provides excellent member service in an efficient and productive manner.&nbsp; Maintains the overall cleanliness of the front-line department.
 Team Members:
<ul>
<li>Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.</li>
<li> We strive for flawless execution and hold ourselves accountable.&nbsp;&nbsp;&nbsp;</li>
<li>Acts with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate.&nbsp;</li>
<li>Ensure a safe and positive environment for our members and each other.&nbsp;</li>
<li>Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.</li>
<li> Move with speed and agility in everything we do.</li>
<li> Innovate and adapt so we can move as fast as the world around us.</li>
<li> Maintain a friendly and positive attitude.</li>
</ul>
 Members:
<ul>
<li>Deliver service excellence through all points of contact.&nbsp;&nbsp;</li>
<li>Resolve and deescalate to address every member concern.</li>
<li> Ensure a safe and positive environment and experience for the members.</li>
<li> Daily commitment to GOLD Member Standards
<ul>
<li>Greet, Anticipate, Appreciate (GAA)</li>
<li>Fast, Friendly Full, Fresh, Clean</li>
</ul>
</li>
</ul>
Club Standards: Work as a team to deliver GOLD club standards daily.
<ul>
<li> Work with commitment and pride to deliver GOLD- Grand opening look daily
<ul>
<li>All items stocked and promotional plans executed</li>
<li>Maintain visible accurate signage</li>
<li>Clean and organized, inside, and out</li>
</ul>
</li>
</ul>
Know your Business:
<ul>
<li>Understand how to access and read production and/or financial performance reporting for your department</li>
<li>See the connection between consistent execution and the positive impact it can have on the business</li>
</ul>
Major Tasks, Responsibilities, and Key Accountabilities
<ul>
<li>Exhibits clear understanding of all BJ’s Membership options, Including the importance of renewals, upgrading to our BJ’s Loyalty programs.</li>
<li> Offer all appropriate membership products such as membership renewal, EASY renewal option, BJ’s Loyalty programs and Rewards redemption.</li>
<li> Provides a high level of customer service to Members. Checks Members out in a timely and efficient manner.</li>
<li> Scans all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals for Members. Fills shopping carts when necessary and assists at self-checkout stations.</li>
<li> Collects payments via cash, check, or other charge payments from members.</li>
<li> Issues receipts or change due to Members.</li>
<li> Stays up to date on all merchandise promotions, advertisements, and product information. Discounts purchases by scanning and redeeming coupons.</li>
<li> Maintains the cleanliness of the frontline area. Assists in general club housekeeping when necessary.</li>
<li> Returns re-sellable merchandise to the sales floor area.</li>
<li> Manages self-checkout and scan and pan lanes. Assists Members with operations and technical difficulties.</li>
<li> Required to meet cashier productivity expectations.</li>
<li> Maintains all club policies and procedures.</li>
<li> Performs other duties as assigned, including working in other departments as needed.</li>
<li> Regular, predictable, full attendance is an essential function of this job.</li>
</ul>
 Qualifications
<ul>
<li>Basic math skills preferred.</li>
<li> Prior cashier or sales experience preferred.</li>
</ul>
 Environmental Job Conditions
<ul>
<li>Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.</li>
<li> Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects greater than 30 pounds with assistance.</li>
<li> Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents.</li>
</ul>
 &nbsp;
In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $17.50.

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