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<h3>Job Description</h3>
Job Description
Automotive BDC Customer Service Representative / Internet Sales
Company: Stoneham Ford
Location: Stoneham, MA
Department: Business Development Center (BDC) / Internet Sales
Job Type: Full-Time
Compensation: $20–$26 per hour (based on experience) + commission &amp; bonus opportunities
Stoneham Ford, one of New England’s leading Ford dealers, is expanding its Internet Sales / BDC Team. We’re looking for an energetic Automotive Customer Service Representative (CSR) / BDC Internet Sales Representative to assist online and phone customers, answer inquiries, and schedule quality appointments for our sales team.
If you enjoy helping customers, thrive in a fast-paced environment, and are comfortable communicating by phone, email, and digital channels, this is an excellent opportunity to grow your career. Full training provided.
What You’ll Do:
• Respond quickly and professionally to internet and phone leads from our website and third-party sources
• Make outbound follow-up calls, emails, and texts to customers who have shown interest in a vehicle or service
• Ask discovery questions to understand customer needs and guide them to the next step
• Set and confirm appointments for customers to visit the showroom or speak with a sales consultant
• Coordinate appointment schedules and hand-offs with the sales team
• Document all customer interactions and updates accurately within the CRM system
• Provide basic product and promotion information such as features, availability, and pricing
• Follow up with recent visitors and past customers to ensure satisfaction and generate additional leads
• Meet or exceed daily and monthly goals for customer contacts, follow-ups, and appointments set
What We’re Looking For:
• Minimum 2 years of customer service experience required
• Previous automotive BDC, call center, or sales experience preferred
• Outstanding verbal and written communication skills
• Strong follow-up, time-management, and relationship-building skills
• Friendly, outgoing personality and a professional demeanor
• Comfortable learning CRM systems, web-based tools, and basic Microsoft Office
• Self-motivated, organized, and goal-driven
• Ability to work some evenings and weekend days
• Reliable transportation
• Must be legally authorized to work in the United States
Physical &amp; Work Environment Requirements:
• Ability to sit, type, and talk on the phone for extended periods
• Ability to multitask in a high-volume, fast-paced office environment
• Ability to manage multiple types of customer communication simultaneously
Compensation &amp; Benefits:
• $20–$26 per hour base pay (depending on experience)
• Commission and bonus opportunities based on performance
• Health and dental insurance
• 401(k) plan
• Paid training and ongoing coaching
• Family-owned and operated since 1927
• Positive work environment with very low turnover
• Opportunities for advancement into sales, BDC leadership, or management
About Stoneham Ford:
Stoneham Ford is a long-established, family-owned dealership known for exceptional customer satisfaction and strong employee retention. As part of our BDC team, you will serve as the first point of contact for many customers, helping create an excellent buying experience.
Legal &amp; Compliance (Massachusetts-Appropriate):
Equal Employment Opportunity (EEO):
Stoneham Ford is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, or any other protected status under federal, state, or local law.
ADA Accommodation:
Stoneham Ford complies with the Americans with Disabilities Act (ADA) and Massachusetts disability laws. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
At-Will Employment:
Employment with Stoneham Ford is at-will and may be terminated at any time, with or without notice or cause, by either the employee or the company.
Background Check / Drug Screening:
Employment may be contingent upon successfully passing background checks and drug screening, consistent with federal and state law. Stoneham Ford is a drug-free workplace.
Pay Transparency:
Stoneham Ford does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of others, as allowed by law.
How to Apply:
Apply directly through Indeed or submit your resume per the instructions in the posting.

Automotive BDC Customer Service Representative / Internet Sales

<h3>Job Description</h3>
Job Description
Automotive Lot Attendant
Company: Stoneham Ford
Work Location: Stoneham Truck Equipment – 3 Dunham Road, Billerica, MA 01821
Compensation: $19 – $23 per hour (based on experience)
Stoneham Ford is growing and looking to add a full-time Automotive Lot Attendant to our Stoneham Truck Equipment division in Billerica.
Responsibilities:
• Maintain a neat, organized, and presentable vehicle lot
• Move and park vehicles as directed by the manager
• Stock in new vehicles into the system
• Install and remove plows on trucks as needed
• Brush snow off multiple vehicles during winter months
• Safely drive and park large commercial vehicles
• Answer incoming phone calls from dealership personnel and customers, and direct them appropriately
• Perform other duties as assigned
Qualifications:
• Ability to follow directions and work independently
• Clear and valid driver’s license
• Clean driving record
• Must meet company insurability requirements for operating vehicles
• Positive, team-oriented attitude
• Strong communication skills; comfortable speaking with customers and staff
• Willing to submit to a pre-employment background check and drug screen
• Must be legally authorized to work in the United States
Physical Requirements:
• Ability to stand, walk, and move around the lot for extended periods
• Ability to work outdoors in various weather conditions, including heat, cold, rain, and snow
• Ability to lift and carry up to 50 lbs as needed
• Ability to safely operate and maneuver large commercial vehicles
• Ability to bend, kneel, reach, and perform repetitive motions when installing or removing plows
Schedule:
• Monday–Friday, 7:00 AM – 4:00 PM
Compensation &amp; Benefits:
• $19 – $23 per hour, based on experience
• Medical and Dental insurance
• 401(k) plan
• Paid time off and vacation
• Growth opportunities
• Paid training
• Employee vehicle purchase plans
• Family-owned and operated environment
• Long-term job security
• Discounts on products and services
Legal Disclaimers (Massachusetts-Compliant):
Equal Employment Opportunity (EEO):
Stoneham Ford is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, or any other protected status under federal, state, or local law.
ADA Accommodation:
Stoneham Ford complies with the Americans with Disabilities Act (ADA) and Massachusetts disability laws. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
At-Will Employment Notice:
Employment with Stoneham Ford is at-will and may be terminated at any time, with or without notice or cause, by either the employee or the company.
Background Check / Driving Record / Drug Screening:
This position requires a valid driver’s license and a clean driving record. Employment is contingent upon passing all required background checks and drug testing. Stoneham Ford is a drug-free workplace.
Pay Transparency:
Stoneham Ford does not discriminate against employees or applicants who discuss or disclose compensation, as permitted by law.
How to Apply:
Please send your resume to Scott Dinan, or stop by to fill out an application in person:
Stoneham Truck Equipment
3 Dunham Road
Billerica, MA 01821
Ask for Scott or Rick between 7:00 AM and 4:00 PM
Phone: 978-528-2156

Automotive Lot Attendant

<h3>Job Description</h3>
Job DescriptionDescription:
American Road Group is seeking an enthusiastic Motorcycle Fit Specialist at Laconia Harley-Davidson in Meredith, NH!
 
Summary
Are you a Harley-Davidson enthusiast? Want to share that passion and enthusiasm with others? This could be the opportunity for you. Never worked in Sales? No problem! We will provide you with all the training you will need to help you succeed. Potential candidates must be willing to provide the highest level of customer service in fitting our customers with the perfect Harley of their dreams and their personal riding needs. Candidates must be highly motivated, high energy and honest. Position is Full-Time and Commission based with extensive benefits.
 
Major Duties and Responsibilities
<ul>
<li>Welcome all customers into the dealership.</li>
<li>Assist customers in selecting the perfect Harley to fit their needs.</li>
<li>Manage customer transactions from start to finish ensuring a positive purchase experience.</li>
<li>Proactive follow up with potential customers/leads.</li>
<li>Appointment setting and follow through on scheduled dealership appointments.</li>
<li>Utilization of CRM system to manage daily workload.</li>
<li>Other duties as assigned.</li>
</ul>
Requirements:
<ul>
<li>Motorcycle License Endorsement or ability to obtain a motorcycle license.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Outgoing, energetic, self-motivated, and driven.</li>
<li>Strong computer and phone skills.</li>
<li>Ability to follow a structured sales process on value-based selling.</li>
<li>Flexible schedule with ability to work weekends, holidays, and occasional evenings.</li>
</ul>

Motorcycle Fit Specialist - Laconia Harley-Davidson

<h3>Job Description</h3>
Job Description
Banks Collison Center is currently hiring for an Experienced Mechanic to join our team. At Banks, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee here is absolutely critical to our success.&nbsp;
What Banks Collision Center has to offer:
<ul>
<li>Fully Air-Conditioned Shop</li>
<li>Car-o-liner Frame Equipment</li>
<li>We have GYS Spot welders, pro spot Mig welder, for steel, Aluminum and Silcon Bronze Welding ETC.</li>
<li>5 Paint booths, Prep area ventilated for priming.</li>
</ul>
Other Benefits Include:
<ul>
<li>Paid training and employee certification</li>
<li>Overtime available</li>
<li>Air-Conditioned shop</li>
<li>Medical, Dental &amp; Vision Insurance</li>
<li>401K Plan&nbsp;</li>
<li>Paid time off and vacation</li>
<li>Short/Long Term Disability</li>
<li>Employee vehicle purchase plans &nbsp; &nbsp; &nbsp;Family owned and operated</li>
</ul>
Responsibilities
<ul>
<li>Communicate directly with the Estimator's so that each repair is completed safely and thoroughly.&nbsp;</li>
<li>Provide an estimate of time needed for additional repairs.</li>
<li>Perform work specified on the repair order with efficiency and in accordance with company policies and procedures.</li>
<li>Test-drive vehicles, and test components and systems, using diagnostic tools.</li>
<li>Diagnose, Collision related damage to suspension, mechanical components, Safety systems , Alignments.</li>
</ul>
Qualifications
<ul>
<li>Broad knowledge of new vehicle technologies</li>
<li>Own the necessary tools to do Mechanical work.</li>
<li>Ambitious, hardworking presence in a team environment</li>
<li>Excellent customer service skills</li>
<li>Basic computer skills</li>
<li>Positive, friendly attitude, along with a customer service mentality</li>
<li>Enjoy working in a dynamic environment</li>
<li>Ability to collaborate effectively</li>
<li>Ability to learn new technology, repair and service procedures&nbsp;</li>
<li>Able to operate electronic diagnostic equipment</li>
<li>Ability to work independently.</li>
</ul>
Job Type: Full-time- Hourly Position.&nbsp;
Schedule:
<ul>
<li>Monday thru Friday 8am to 5 pm</li>
</ul>
Experience:
<ul>
<li>Automotive Mechanics: 2 years (Required)</li>
</ul>
License/Certification:
<ul>
<li>Driver's License (Required)</li>
</ul>
&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Collision Center Mechanic - Banks Collision

<h3>Job Description</h3>
Job Description
Automotive Mechanics
 
NTB and Tire Kingdom are proud to join the Mavis Tire family. We're looking for full-time Automotive Mechanics to join Team Mavis at one of our state-of-the-art automotive service and retail tire sales centers in the Pittsfield, MA area. With over 2,000 retail locations, Mavis is one of the largest tire sales and automotive repair chains in the United States.
About the Position of Automotive Mechanic
As Mavis's leaders in undercar repairs, our Automotive Mechanics are trusted to inspect, diagnose, and perform a wide variety of automotive services on customers' vehicles. Mavis's Automotive Mechanics perform a wide variety of undercar repairs, including brakes, struts and shocks. Automotive Mechanics are also responsible for completing state-mandated inspections, changing oil and filters, checking fluids, replacing worn parts, and dismounting, mounting, rotating and balancing tires.
Employee Benefits
At Mavis, we understand that our people drive our success. We provide our team members with competitive weekly pay, including weekly incentive compensation, a good working environment and an excellent combination of additional benefits like health, dental and vision insurance, a 401(k) retirement savings plan with employer match, paid vacations, paid time off, paid holidays, life insurance, on-the-job training, and opportunities for career growth and advancement.
Qualifications
We recruit team members who share our commitment to providing complete customer satisfaction and delivering the highest quality service. To be eligible for the position of Automotive Mechanic, you must (1) be at least 18 years of age; (2) be legally authorized to work in the United States; (3) possess 2 years of experience and/or training in automotive repair and maintenance or any combination of education, training and experience which demonstrates the ability to perform the duties and responsibilities of the position; and (4) possess an extensive tool box of personal tools used in performing undercar repairs.
The following additional qualifications are preferred: (1) state inspection license(s); and, (2) ASE Certifications in Automotive Maintenance and Light Repair (G1), Suspension and Steering (A4), and Brakes (A5).
As an active position, Automotive mechanics are required to stand, walk, bend, kneel, stoop, crouch, crawl, climb, pull, reach and perform repeated and repetitive movements consistent with vehicle maintenance and automotive repair. Mechanics must regularly lift and/or move items weighing over 50 pounds.
 
What are you waiting for? APPLY NOW!
Candidates can apply online at <a href="http://www.mavis.com/careers" target="_blank">www.mavis.com/careers</a>. OPEN INTERVIEWS ARE AVAILABLE 7 DAYS A WEEK! Simply walk in during store hours for an immediate interview. If you have any additional questions, you may call the Recruitment department toll-free # at 844-375-3995.
For more information about Mavis, please visit <a href="http://www.mavis.com" target="_blank">www.mavis.com</a>.
 
Mavis is an Equal Opportunity Employer
Consistent with our commitment to the principle of equal employment opportunity for all individuals, we enforce a zero-tolerance policy on discrimination at Mavis. Employment decisions are made without regard to an applicant's or employee's actual or perceived race, color, religion, creed, sex, pregnancy, sexual orientation, national origin, age, ancestry, ethnicity, disability, citizenship, alienage, marital status, domestic or civil union partnership status, familial status, caregiver status, military or veteran status, transgender status, gender identity or expression, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local laws, regulations or ordinances. Exceptions or modifications to certain job duties and/or expected schedules may be provided for an employee who needs a reasonable accommodation for: (a) a sincerely held religious belief, observance or practice that conflicts with the expected schedule for a position; or (b) an otherwise qualified individual with a disability, unless such accommodation poses an undue hardship on our business, in accordance with applicable federal, state and local laws. Additional information is available by contacting <a href="mailto:HRConnect@mavistire.com" target="_blank">HRConnect@mavistire.com</a>. 
We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operations of our business, in accordance with applicable federal, state and local laws. If you believe you require such assistance to complete this Application for Employment or to participate in the interview process, please contact our Employee Experience team at (914) 984-2500 ext. 5631. We also will endeavor to provide reasonable accommodation for a job applicant's or an employee's sincerely held religious beliefs, observances, or practices that conflict with a work requirement unless the accommodation poses an undue hardship to our business, in accordance with applicable federal, state and local laws. If you believe you require such an accommodation, please contact our Employee Experience team at (914) 984-2500 ext. 5631. In addition, applicants may report any instances of perceived discrimination through HRConnect either by calling toll-free at 1-877-628-4755 or by sending an email to <a href="mailto:HRConnect@mavistire.com" target="_blank">HRConnect@mavistire.com</a>.
 Job Posted by ApplicantPro

Automotive Mechanics

<h3>Job Description</h3>
Job Description
Automotive Service Advisor - Lawless Jeep (Woburn, MA)
We are looking for an experienced, process-driven Automotive Service Advisor to join our expanding team across three facilities! If you're a "make it happen" type of person who thrives in a dynamic environment, we want to hear from you!
Position Overview: As our Automotive Service Advisor, you will play a critical role in our mission to deliver exceptional customer service and streamline our service operations. You’ll oversee the service experience from start to finish, ensuring efficiency, quality, and customer satisfaction at all three of our locations.
Key Responsibilities:
<ul>
<li>Manage customer service inquiries and facilitate smooth communication between customers and technicians.</li>
<li>Coordinate and oversee service appointments, ensuring a seamless process across all locations.</li>
<li>Implement and maintain efficient service workflows and processes to increase productivity.</li>
<li>Provide customers with clear, accurate estimates and updates on their vehicles.</li>
<li>Work closely with management to improve service performance and expand operations.</li>
<li>Maintain a high level of professionalism and customer service, building long-term relationships with clients.</li>
</ul>
What We’re Looking For:
<ul>
<li>Proven experience as an Automotive Service Advisor preferred but not required, with a strong understanding of service processes.</li>
<li>Excellent communication and customer service skills.</li>
<li>Ability to work in a fast-paced environment, managing multiple tasks at once.</li>
<li>Detail-oriented with a focus on maintaining high standards and operational efficiency.</li>
<li>A "make it happen" attitude—you’re a problem solver who takes initiative and drives results.</li>
<li>Team-oriented with the desire to contribute to the success and growth of the company.</li>
</ul>
Why Join Us?
<ul>
<li>Opportunity to be part of a growing, innovative company.</li>
<li>Work in a fast-paced, supportive environment across three facilities.</li>
<li>Competitive pay and benefits package.</li>
<li>Opportunity for career growth and advancement.</li>
</ul>
Ready to take your career to the next level? If you have the drive and experience to lead and improve our service operations, apply today and help us shape the future of automotive service!
Apply Now!

Automotive Service Advisor

<h3>Job Description</h3>
Job Description
Position: Automotive Service Advisor&nbsp;/ Service Manager - Join our Rapidly Expanding Team Today! CALL NOW 470 945 1991 !
Location:&nbsp;Fairhaven, MA
Compensation Range:&nbsp;Up to $130,000+/yr, a salary + bonus comp plan, depending on experience.
 
Company Overview:
At AutoShop Recruiting, we specialize in connecting exceptional automotive talent with top-tier companies. Currently, we proudly represent a privately owned multi-unit&nbsp;automotive repair shop in Fairhaven MA. Renowned for their unwavering commitment to excellence, our client is seeking a dedicated and customer-focused Service Advisor / Writer to join their team.
 
Position Overview:
As a Service Advisor / Writer&nbsp;in our automotive service department, you will play a crucial role in ensuring exceptional customer service and efficient operations. Leveraging your extensive knowledge of automotive systems and excellent communication skills, you will be responsible for overseeing the service team, managing customer interactions, and coordinating service processes to guarantee a seamless and satisfying experience for our clientele.
 
Key Responsibilities:
1. Customer Engagement:
<ul>
<li>Greet customers in a friendly and professional manner.</li>
<li>Listen to customers' concerns, inquiries, and service requests.</li>
<li>Communicate complex technical information to customers in a clear and understandable manner.</li>
</ul>
 
2. Service Coordination:
<ul>
<li>Schedule and coordinate service appointments, balancing workload for the service team.</li>
<li>Ensure timely completion of customer vehicles, adhering to promised delivery times.</li>
<li>Collaborate with technicians to identify and address additional service needs.</li>
</ul>
 
3. Technical Expertise: 
<ul>
<li>Possess in-depth knowledge of automotive systems, repairs, and maintenance procedures.</li>
<li>Provide expert advice on necessary repairs and maintenance based on vehicle diagnostics.</li>
<li>Stay informed about industry trends and technological advancements.</li>
</ul>
 
4. Team Leadership:
<ul>
<li>Lead and motivate the service team to deliver exceptional customer service.</li>
<li>Provide guidance and training to junior service advisors.</li>
<li>Foster a positive and collaborative work environment.</li>
</ul>
 
5. Customer Satisfaction:
<ul>
<li>Ensure high levels of customer satisfaction through effective communication and problem resolution.</li>
<li>Address and resolve customer complaints or concerns promptly and professionally.</li>
<li>Monitor and maintain customer feedback systems to identify areas for improvement.</li>
</ul>
 
6. Administrative Tasks:
<ul>
<li>Maintain accurate and up-to-date service records.</li>
<li>Generate and explain service estimates to customers.</li>
<li>Manage service-related paperwork efficiently.</li>
</ul>
 
7. Sales Support: 
<ul>
<li>Identify opportunities for upselling additional services or products.</li>
<li>Collaborate with the sales team to provide information on vehicle maintenance plans.</li>
</ul>
 
Qualifications: 
<ul>
<li>Minimum of [5] years of experience as a Service Advisor in the automotive industry.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong problem-solving abilities and attention to detail.</li>
<li>Leadership experience in a service department is preferred.</li>
<li>Proficiency in using automotive service software and computer applications.</li>
<li>ASE certification or equivalent is a plus.</li>
</ul>
 
Education: 
<ul>
<li>High school diploma or equivalent.</li>
<li>Additional education or training in automotive technology is desirable.</li>
</ul>
 
Benefits: Competitive salary.
<ul>
<li>Health, dental, and vision insurance.</li>
<li>Retirement savings plan.</li>
<li>Ongoing training and professional development opportunities.</li>
</ul>
 
If you are a dedicated and experienced automotive service professional with a passion for delivering outstanding customer service, we invite you to apply for the Service Advisor position and contribute to our commitment to excellence in automotive care.

Automotive Service Advisor / Writer | Up to $130k

<h3>Job Description</h3>
Job Description
Subaru of Keene, a member of the Fenton Family Dealerships, has 2 immediate openings for a product specialist. The ideal candidate will be self-motivated, goal oriented and professional. Our experienced management staff will provide ongoing training for those looking to start an exciting career in the automotive industry. Great opportunity for those who are willing to work to make upwards of $100,000 per year.
Benefits of working at Subaru of Keene:
<ul>
<li>Make $70,000 to $100,000 first year</li>
<li>Medical Insurance - Offering 2 affordable plans to choose from</li>
<li>Dental Insurance - Preventative, Basic &amp; Major services</li>
<li>Flexible Spending Accounts</li>
<li>Voluntary Life Insurance, Short and Long-term Disability Plans</li>
<li>401k Retirement plan with a company match up to 3% and company paid Retirement Accumulation Insurance (Life)</li>
<li>Company Paid Life insurance - 1 x employee annual earnings</li>
<li>Paid Time Off Accrual Program</li>
<li>Paid Holidays</li>
<li>Discounts on company products and services</li>
<li>Wellness Fair - offering Flu Shots &amp; Free Onsite Services to Employees and Immediate Family</li>
<li>Training, Incentive and Referral Programs</li>
<li>Community Giving Service Opportunities</li>
<li>Frequent Department Team Building events and luncheons</li>
</ul>
Qualifications:
<ul>
<li>Available to work flexible hours and NO SUNDAYS</li>
<li>Self-starter mentality and ambitious spirit preferred</li>
<li>Ready to waste no time on learning new product in's and out's, eager to improve</li>
<li>Phenomenal communication skills with customers and team members</li>
<li>Professional, well-groomed personal appearance</li>
<li>Clean driving record and valid driver's license</li>
</ul>
Responsibilities:
<ul>
<li>Greet customers in a prompt, friendly and professional manner</li>
<li>Provide professional product presentations to all customers</li>
<li>Offer and accompany customers on vehicle demonstration ride(s)</li>
<li>Gather customer contact information from new or prospective customers and enter in the CRM</li>
<li>Follow-up with prospective customers and maintain relationships through and after sale</li>
<li>Build and maintain core knowledge of product </li>
<li>Attend and actively participate in daily sales and training meetings</li>
</ul>
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 Job Posted by ApplicantPro

Automotive Product Specialist - Subaru of Keene

<h3>Job Description</h3>
Job Description
Warranty/Service Advisor

At Bill DeLuca Family of Dealership, we are a family-owned and operated business currently in its third generation, and we have been serving the Merrimack Valley for more than 60 years. That means our customers trust us to treat them like a member of the Bill DeLuca Family every time they visit.
Bill DeLuca Family of Dealerships is looking to hire a hardworking, highly motivated &nbsp;Warranty/Service Advisor to join our growing team!
What We Offer
<ul>
<li>
<ul>
<li>
<ul>
<li>
<ul>
<li>
<ul>
<li>Health Insurance&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; • Flexible Spending Plan</li>
<li>Dental Insurance&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; • Sick Time</li>
<li>Life / Long-Term Disability Insurance&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;•401K Savings Plan</li>
<li>Voluntary Short-Term Disability Insurance&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; • Paid Vacation</li>
</ul>
</li>
</ul>
</li>
</ul>
</li>
</ul>
</li>
</ul>

Warranty Administrator Responsibilities
<ul>
<li>Discuss the warranty claim and expectations with customers</li>
<li>Prepare and process warranty documentation according to manufacturer guidelines</li>
<li>Submit claims quickly and efficiently</li>
<li>Follow up with manufacturers to ensure claims are being processed properly</li>
<li>Adjust and resubmit any denied claims to secure payment for warranty work</li>
<li>Keep an accurate inventory of ordered warranty parts and organize vendor paperwork</li>
</ul>

Service Advisor Responsibilities
<ul>
<li>Greet customers promptly</li>
<li>Obtain customer and vehicle information</li>
<li>Clearly report all vehicle symptoms as described by the customer</li>
<li>Determine and recommend maintenance based on age, mileage, and the history of the vehicle</li>
<li>Prepare a complete and accurate estimate of cost for labor and parts</li>
<li>Establish follow-up time</li>
<li>Monitor the progress of each vehicle throughout the day, and update customers frequently</li>
<li>Verify that the final invoice reconciles with the work performed on the repair order</li>
<li>Explain all completed work and charges to customers</li>
</ul>

Requirements
<ul>
<li>Proven record of achieving exceptional customer satisfaction</li>
<li>Above-average energy level</li>
<li>A desire for a long-term career with a growing organization</li>
<li>Personal and professional integrity</li>
<li>Computer skills and willingness to learn new programs</li>
<li>Valid driver’s license and clean driving record</li>
</ul>



We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Warranty/Service Advisor

<h3>Job Description</h3>
Job DescriptionJob Description: Automotive Service Advisor The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. They make sure the customer knows what repairs are needed and what repairs and maintenance are recommended. The ideal candidate has a high school diploma or GED, may have some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. They must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service. This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position. Responsibilities Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems Follows up on status of repairs to ensure vehicle is ready when promised, informs customer in advance when car can’t be ready at the promised time, and obtains authorization from customers when repair estimates are revised Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations Ensures that all completed repairs have gone through quality control and/or a road test Maintains current knowledge of vehicle operation, warranties, campaigns, and other service information, such as state lemon laws and Technical Service Bulletins (TSB) Ensures all service level targets are met or exceeded Ensures that required documentation is complete and is in compliance with regulations and standards Complies with and enforces all safety policies and procedures Attends all staff meetings, trainings, and educational classes as required Performs other duties as assigned Job Requirement:Requirements High school diploma or GED One year of dealer-level or large facility experience preferred Valid and unrestricted driver's license and clean driving record Professional and dependable Safety and customer service oriented Basic computer and internet skills Outstanding communication skills Professional appearance and work ethic Ability to read and comprehend instructions Able to bend, kneel, squat, stand, and lift heavy objects as needed Compensation Competitive Pay Based on Experience Medical Benefits Paid Vacation Holidays Professional Workplace Non-Smoking Workplace Drug Free Workplace Opportunity for Advancement Direct Deposit 401(k) with Company Match Victory Automotive Group is family owned and operated since 1997 with over 40 locations across the United States. We provide the best opportunities for all employees, customers, communities, and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customers’ wants and needs 100 percent of the time and always provide a pleasant, informative, and professional experience. Victory Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application! Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. It’s time to make the most important move of your career! Apply Now!

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