Automotive BDC Customer Service Representative / Internet Sales
Job Description
Job Description
Automotive BDC Customer Service Representative / Internet Sales
Company: Stoneham Ford
Location: Stoneham, MA
Department: Business Development Center (BDC) / Internet Sales
Job Type: Full-Time
Compensation: $20–$26 per hour (based on experience) + commission & bonus opportunities
Stoneham Ford, one of New England’s leading Ford dealers, is expanding its Internet Sales / BDC Team. We’re looking for an energetic Automotive Customer Service Representative (CSR) / BDC Internet Sales Representative to assist online and phone customers, answer inquiries, and schedule quality appointments for our sales team.
If you enjoy helping customers, thrive in a fast-paced environment, and are comfortable communicating by phone, email, and digital channels, this is an excellent opportunity to grow your career. Full training provided.
What You’ll Do:
• Respond quickly and professionally to internet and phone leads from our website and third-party sources
• Make outbound follow-up calls, emails, and texts to customers who have shown interest in a vehicle or service
• Ask discovery questions to understand customer needs and guide them to the next step
• Set and confirm appointments for customers to visit the showroom or speak with a sales consultant
• Coordinate appointment schedules and hand-offs with the sales team
• Document all customer interactions and updates accurately within the CRM system
• Provide basic product and promotion information such as features, availability, and pricing
• Follow up with recent visitors and past customers to ensure satisfaction and generate additional leads
• Meet or exceed daily and monthly goals for customer contacts, follow-ups, and appointments set
What We’re Looking For:
• Minimum 2 years of customer service experience required
• Previous automotive BDC, call center, or sales experience preferred
• Outstanding verbal and written communication skills
• Strong follow-up, time-management, and relationship-building skills
• Friendly, outgoing personality and a professional demeanor
• Comfortable learning CRM systems, web-based tools, and basic Microsoft Office
• Self-motivated, organized, and goal-driven
• Ability to work some evenings and weekend days
• Reliable transportation
• Must be legally authorized to work in the United States
Physical & Work Environment Requirements:
• Ability to sit, type, and talk on the phone for extended periods
• Ability to multitask in a high-volume, fast-paced office environment
• Ability to manage multiple types of customer communication simultaneously
Compensation & Benefits:
• $20–$26 per hour base pay (depending on experience)
• Commission and bonus opportunities based on performance
• Health and dental insurance
• 401(k) plan
• Paid training and ongoing coaching
• Family-owned and operated since 1927
• Positive work environment with very low turnover
• Opportunities for advancement into sales, BDC leadership, or management
About Stoneham Ford:
Stoneham Ford is a long-established, family-owned dealership known for exceptional customer satisfaction and strong employee retention. As part of our BDC team, you will serve as the first point of contact for many customers, helping create an excellent buying experience.
Legal & Compliance (Massachusetts-Appropriate):
Equal Employment Opportunity (EEO):
Stoneham Ford is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, or any other protected status under federal, state, or local law.
ADA Accommodation:
Stoneham Ford complies with the Americans with Disabilities Act (ADA) and Massachusetts disability laws. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
At-Will Employment:
Employment with Stoneham Ford is at-will and may be terminated at any time, with or without notice or cause, by either the employee or the company.
Background Check / Drug Screening:
Employment may be contingent upon successfully passing background checks and drug screening, consistent with federal and state law. Stoneham Ford is a drug-free workplace.
Pay Transparency:
Stoneham Ford does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of others, as allowed by law.
How to Apply:
Apply directly through Indeed or submit your resume per the instructions in the posting.