Job Description
Job Description
About Us: At Mastria Automotive, family values are at the heart of everything we do. We're more than just a workplace; we're a family. We embrace unwavering core values that prioritize the customer experience, family-oriented culture, and professional growth. As a forward-thinking and tech-savvy automotive group, we're looking for Service Advisors to join our family and embark on a fulfilling career path while upholding our core values. As a Service Advisor, you'll play a crucial role in shaping the future of automotive service while upholding our core values.
Our Core Values:
- Dedication – We are punctual, ready, and focused on our tasks.
- Intelligent – We embrace change and make informed decisions.
- Resourceful – We creatively solve problems and make practical decisions.
- Customer-Focused – We prioritize meeting or exceeding customer expectations.
- Professional – We maintain professionalism and separate personal issues from our work.
- Ethical – We conduct ourselves with honesty, integrity, and responsibility.
Why Join Mastria Auto Group?
- Competitive Compensation – Earn a rewarding salary with the option for same-day pay.
- **Supportive Work Environment – Be part of a welcoming team atmosphere where collaboration and teamwork are valued.
- Paid Vacation & Holidays – Take the personal time you deserve.
- Comprehensive Health Benefits – Medical and dental insurance options to keep you and your family healthy.
- 401(k) Retirement Plan – Secure your future with employer matching contributions.
- Free Life Insurance ($50,000 Benefit) – Peace of mind for you and your family, fully provided by Mastria.
- Employee Vehicle Purchase Program – Access exclusive discounts on vehicle purchases.
- Professional Growth – Ongoing training, development programs, and clear opportunities for advancement within our growing company.
- Collaborative Team Environment – Be part of a supportive team that values and recognizes your contributions.
- Paid Volunteer Day – Receive a paid day off to support the charity of your choice, reflecting our dedication to community service and our role as co-sponsors of employee-driven charitable initiatives.
Responsibilities:
- Schedule service appointments and gather customer and vehicle data, leveraging our modern digital systems.
- Welcome customers warmly and promptly, showcasing our tech-savvy approach.
- Document vehicle issues accurately and digitally on repair orders.
- Use cutting-edge technology to access service history and recommend additional needed services.
- Advise customers on car care using the latest manufacturer recommendations.
- Explain completed work and all charges using digital platforms for transparency.
- Review repair orders electronically, ensuring work is completed and authorizations are noted.
- Close repair orders efficiently, thanks to our streamlined digital processes.
- Embrace a culture of continuous improvement and innovation.
Qualifications:
- Outgoing and friendly personality
- Excellent customer service skills
- Self-motivated and eager to learn in a tech-driven environment
- Strong communication skills
- High energy and enthusiasm for modern automotive service
Join our Mastria Auto Group family, where our core values of ethics, professionalism, customer focus, intelligence, dedication, and resourcefulness define our culture. Be a part of the future of automotive service by applying now. Start an enriching career journey with us and uphold our unwavering commitment to family, growth, and excellence!