Job Description
Job DescriptionJob Title: IT - Service - Associate OneSource Service Support Specialist
Duration: 03 months with possible extension
Office: Boston, MA 02115
Shift: 09:00 am to 05:00 pm
Pay rate: $32.58/hr.
Job Description:
- Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients.
- Ensures quality service and operational performance within the parameters of program and delivery standards.
- Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
- Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues.
- Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.
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