Senior Depot Repair Technician
Job Description
Job Description
Join the Innovation Engine at Advanced Instruments, a part of Nova Biomedical
At Advanced Instruments, now proudly part of Nova Biomedical, we’re not just building instruments, we’re powering breakthroughs that improve lives. As a global leader in analytical technologies for the biopharmaceutical and clinical markets, our solutions are trusted in over 100 countries to accelerate drug development and enhance patient care.
Together, we are united by a bold vision: to improve the health of every patient through innovation and excellence. Our mission is to deliver smart, science-driven solutions that optimize processes, increase efficiency, and ensure confidence in results—ultimately leading to better outcomes for patients and providers alike.
Our integration brings together over 70 years of scientific excellence with Nova’s cutting-edge innovation, forming a powerhouse of precision, purpose, and possibility. From FDA-registered, ISO-certified manufacturing to 125+ FDA approvals and industry-trusted diagnostics, we set the standard for quality and reliability. Advanced Instruments is also the global leader in osmolality testing, with a legacy of innovation that continues to shape the future of life sciences.
With headquarters in Norwood and Waltham, Massachusetts, and a growing global presence of 1,965 employees, we’re building an empowered, collaborative culture grounded in our shared values: Customer Centricity, Ingenuity, Ownership & Accountability, Collaboration, and Integrity. We’re honoring our founder led legacies—and shaping a future defined by impact.
Explore what’s next with us at http://www.novabiomedical.com or https://www.aicompanies.com
About the role
The Senior Depot Repair Technician is responsible for servicing Advanced Instruments devices that are marked for depot repair, and for documenting repair activities using the field service tracking system. In addition to servicing devices, this person will provide technical support to the Hotline, Field Service, Quality, Production Engineering and R&D. This position is responsible for mentoring level I and II Depot Repair technicians, while promoting Continuous Improvement philosophy.
What we are looking for in you
- Receive, unpack, and decontaminate returned goods, which can include instruments and consumables
- Troubleshoot, repair, calibrate, and perform in-house quality control tests and PMs on laboratory/medical devices by replacing or repairing circuit cards, mechanical sub-assemblies, and discrete components, and calibrate equipment according to manufacturer specifications
- Refurbish equipment by replacing worn components, cleaning exterior covers, and perform final testing of repaired or refurbished equipment by using various diagnostic tools
- Assist our Field Service team, as needed, and provide necessary support to resolve customer issues
- Work closely with factory engineering, QA team, and other specialists to ensure service needs are met
- Responsible for internal and external customer needs by diagnosing and documenting quality related issues
- Document customer issues and complaints and communicate with internal stakeholders as needed
- Assume additional responsibilities for special projects as directed
What's in it for you?
- Flexible Medical, Dental, & Vision Coverage
- Competitive 401k company match
- Bonus Program, Generous PTO and paid holidays
- Generous Tuition reimbursement
- Professional development, engagement and events
- Company marketplace for lunch and snacks!
EEO Statement:
Advanced Instruments takes pride in being an equal opportunity employer committed to hiring a diverse and inclusive workforce. As a part of our commitment to a diverse and inclusive workforce, Advanced Instruments will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identify, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.
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