Job Description
Job Description
Simulator Technician
At F1 Arcade, we're revolutionizing hospitality with our groundbreaking partnership with Formula 1, delivering unforgettable social and competitive experiences globally. Our venues combine state-of-the-art F1 racing simulations with a vibrant global food and beverage program, appealing to diverse audiences from corporate groups to families and beyond!
As a Simulator Technician, you will play a crucial role in maintaining and optimizing our state-of-the-art racing simulators, ensuring an immersive and seamless experience for our guests. If you have a strong technical background, a love for racing simulations, and enjoy working in a fast-paced environment, we invite you to apply for this exciting opportunity.
As a Simulator Technician, you will be responsible for:
- Maintain, repair, and optimize racing simulators for optimal functionality.
- Promptly troubleshoot and diagnose technical issues to minimize downtime.
- Record maintenance activities and implement preventive measures.
- Install and update simulation software.
- Upgrade hardware components as needed.
- Collaborate with developers to address compatibility and implement improvements.
- Provide technical support for POS, AV, phones, laptops, printers, and KDS hardware.
- Assist guests in understanding simulator operations.
- Address technical concerns promptly to ensure a positive guest experience.
- Conduct briefings on simulator usage and safety.
- Conduct regular quality checks on racing simulations.
- Implement improvements based on guest feedback.
- Work with other technicians, vendors, and developers to stay informed about simulator technology advancements.
- Participate in team meetings to discuss projects, challenges, and improvements.
- Adhere to safety protocols to ensure a secure environment.
- Conduct routine safety checks on simulators and report issues.
What experience you will need to be successful:
- Proven experience in maintaining electronic and mechanical systems.
- Familiarity with racing simulators or gaming technology preferred.
- Strong problem-solving and attention to detail.
- Excellent communication and guest service skills.
- Ability to work in a collaborative team environment.
- Basic knowledge of software installation and updates.
- Flexibility to work varied shifts, including weekends and holidays.
- Ability to stand and walk for extended periods and lift over 50 lbs.
Bonus Skills:
- Windows 10 troubleshooting.
- Remote Desktop knowledge.
- Experience with rFactor 2 and similar racing hardware.
- Familiarity with JIRA Service Desk, Datto, ServiceNow, Notion, and Teams.
Why Join Us?
This is your chance to pioneer a new era of social gaming and hospitality with F1 Arcade. We offer a supportive environment where innovation and creativity thrive. Join us in creating extraordinary experiences that redefine entertainment worldwide.