Patient Access Supervisor

Job Description

Job Description

COMMUNITY HEALTH:

Community Health is a primary care network that provides nationally-recognized programs, a focus on wellness, dental, behavioral health and pediatric specialties, walk-in Express Care, a culture of community and quality health care that almost everyone, insured or uninsured, has come to depend on. As an equal opportunity employer, we offer a team-oriented, collaborative work environment for close to 400 employees at eight different locations in Rutland and southern Addison counties.

ABOUT THE ROLE:

Under the direction of the Patient Access Manager, the Patient Access Supervisor is responsible for administratively leading all patient access operations to include pre-registration, scheduling, and patient access related clinical processes. The supervisor will adhere to all Community Health policies, procedures and regulations and ensure high quality service for patients and accuracy of information affecting pre and post patient visits.

FUNCTIONS OF THE POSITION:

• Provides supervision and coordination of all patient access center office staff. This includes interviewing, hiring, training, development, performance planning and evaluation of staff including auditing phone calls.

• Works effectively with patients, managers, and providers to resolve issues and implement correction plans as necessary.

• Works administratively and strategically to integrate all Community Health policies, procedures, and regulations.

• Submits accurate paperwork in a timely manner. Updates as indicated, job competencies for performance reviews.

• Reviews, approves, and processes vendor bills and submits to Community Health as indicated.

• Reviews and assesses as appropriate all financial statements provided by Community Health as appropriate.

• Participate in Community Health’s budget development; preparation and monitoring as well as investigates budget variances to become aware of potential cost saving or revenue generating opportunities.

• Reviews the business plan in conjunction with the Patient Access manager in order to maintain short and long-term goals.

• Serve as computer and/or system resource to address, coordinate and resolve if indicated department computer and system related questions and processes.

• Ensure that staff are adequately trained to perform their functions.

• Assure staff competencies/accountability in relation to maximizing office flow for revenue stream management and provide more education or make changes as necessary.

• Participation in Community Health committees as needed.

OTHER DUTIES:

• Research error/concerns and coordinate with community resources for improved referral workflows.
• Track daily progress to stay up to date on referrals/orders/x-rays.
• Point person for Patient Access manager and hospital specialist offices.
• Track x-rays/orders to be sure they are completed.
• Track close the loop process and flew huddles.
• Weekly email to relay new info slash process to department.
• Other duties as assigned.

SKILLS REQUIRED FOR SUCCESS:

• Associate’s Degree in Health or Business Administration or equivalent experience and education
• Two years plus of operational management experience in a healthcare setting
• Intermediate MS Office Skills
• Solid background in leadership skills
• Ability to communicate clearly
• Ability to learn new skills and adapt to change quickly
• Reports to work on time and as scheduled; excellent attendance record
• Completes work in accordance with productivity metrics

HOW WE SUPPORT YOU:

• Work Life Balance
• Generous Time Off
• Medical, dental, and vision insurance.
• Health savings account option.
• Robust 403 (b) retirement savings plan, with employer match and 100% vesting schedule.
• Comprehensive Wellness Program.