Experienced Level 1 Helpdesk Technician

Kilpatrick IT Solutions, LLC

Merrimack, NH, USA

Published: 6/14/2022

Technology

Full Time

Job Description

Experienced Level 1 Helpdesk Technician

Join Our Dynamic Team as a Level 1 Helpdesk Technician

About Us

We are a medium-sized managed service provider dedicated to delivering top-notch IT solutions to our clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. As we continue to grow, we are seeking an experienced Level 1 Helpdesk Technician to join our talented team.

Job Summary

As a Level 1 Helpdesk Technician, you will be the first point of contact for our clients, providing technical support and troubleshooting for a variety of IT issues. Your role is crucial in ensuring the smooth operation of our clients' IT systems and delivering exceptional customer service.

Key Responsibilities

· Respond to client inquiries and provide timely and effective technical support via phone and email.

· Troubleshoot hardware, software, and network issues, escalating to higher-level support as necessary.

· Document all client interactions and technical procedures in our ticketing system.

· Assist with the setup, configuration, and maintenance of desktop computers, laptops, printers, and other peripherals.

· Perform routine maintenance and updates on client systems to ensure optimal performance.

· Educate clients on best practices for IT security and system use.

· Collaborate with other team members to resolve complex technical issues.

· Maintain up-to-date knowledge of industry trends and advancements in technology.

Qualifications

· Proven experience in a helpdesk or technical support role, preferably in a managed service provider environment.

· Strong knowledge of Windows operating systems, Microsoft Office suite, and common software applications.

· Basic understanding of networking principles and protocols (TCP/IP, DNS, DHCP).

· Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently.

· Outstanding communication and interpersonal skills, with a customer-focused approach.

· Ability to work independently and as part of a team in a fast-paced environment.

· Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Benefits

· Competitive salary and benefits package including health coverage.

· Opportunities for professional growth and development.

· A supportive and collaborative work environment.

· Exposure to a wide range of technologies and clients.

We are an equal opportunity employer and welcome applications from all qualified candidates.

Company DescriptionKilpatrick IT is a growing and fast-paced managed service provider. We utilize the latest technologies to help our clients achieve a competitive advantage.

Company Description

Kilpatrick IT is a growing and fast-paced managed service provider. We utilize the latest technologies to help our clients achieve a competitive advantage.