Clinical Coach - Northeast Territories

Job Description

Job DescriptionPOSITION SUMMARY
Clinical Coach (Technical Trainer – Solea® Dental Laser)
Reporting to the Director of Clinical Education & Coaching, the Clinical Coach delivers high-quality remote and on-site training to ensure successful adoption and integration of the Solea® Laser platform. The role serves as a technical trainer, clinical consultant, and onboarding specialist for dental practices, guiding clinicians and staff through best-practice utilization, workflow optimization, and early clinical mastery. This position plays a critical part in driving early utilization, customer confidence, and long-term clinical success.

KEY RESPONSIBILITIESClinical Coaching & Technical Education

• Deliver in-office and virtual training sessions on proper use, indications, and integration of the Solea® laser.
• Provide hands-on demonstrations, procedural walkthroughs, and workflow coaching tailored to each practice.
• Apply adult-learning principles to guide clinicians and staff through skill development and confidence building.
• Conduct individual and group coaching using structured pathways and best practices.

Customer Onboarding & Adoption

• Lead the post-sale onboarding process, with emphasis on the first 90 days of utilization.
• Develop and manage in-office coaching schedules for assigned accounts; monitor progress and provide targeted refreshers.
• Guide clinicians in incorporating Solea into daily workflows to enhance efficiency and patient experience.

Clinical Consultation & Support

• Serve as a trusted clinical resource for case selection, settings, advanced techniques, and operational optimization.
• Engage dentists, hygienists, assistants, and office teams in clinically relevant conversations to strengthen mastery.
• Collect customer feedback and share insights with internal stakeholders to improve products and education.

Technical Training Expertise (Dental Laser Focus)

• Explain laser fundamentals (laser-tissue interaction, energy settings, safety protocols) in accessible, clinical terms.
• Coach on best practices for safety, maintenance, calibration, and basic troubleshooting of the Solea® laser.
• Provide technique guidance for soft tissue, hard tissue, and anesthesia-free workflows.

Internal Collaboration & Documentation

• Document all training interactions in the designated CRM (e.g., Salesforce).
• Collaborate with Sales, Market Development, Education & Training, and Technical Support to ensure cohesive customer experience.
• Participate in team calibration sessions and skill development to maintain instructional consistency.

QUALIFICATIONS & EXPERIENCERequired:

• Experience in dental practices utilizing advanced technologies.
• Experience providing clinical education, chairside support, or technical training to clinicians or clinical staff.
• Strong verbal communication and presentation skills; ability to simplify complex clinical concepts.
• Comfort working with rapidly evolving technology and equipment.

Preferred:

• Hands-on experience with laser-based or energy-based clinical technologies.
• Experience managing customer onboarding or clinical implementations in a field-based environment.
• Salesforce or CRM experience.
• Bilingual (French, Spanish, others)

EDUCATION / CERTIFICATIONS REQUIRED

• Certification or associate’s degree in dental hygiene (RDH) or international dental school (DDS/DMD)
• Laser Safety Officer certification (or ability to obtain within a defined timeframe)

POSITION LOCATION
Remote, with travel as needed to support customer coaching and training initiatives. Northeast based candidates are preferred, ideally located near a major airport. TRAVEL REQUIREMENTS Approximately 75% travel, primarily within an assigned territory with regular out of state travel. Occasional travel across the United States and Canada may be required as needed. WORKING CONDITIONS

• Dental office environment during customer visits.
• Comfort working with clinical equipment and performing procedural demonstrations.
• Ability to stand for extended periods during training sessions.

COMPENSATION RANGE DISCLOSURE: The expected base salary for this role is $90,000 to $110,000 annually. This market-based range considers national averages and the Boston area. Actual pay will vary based on skills, experience, certifications (e.g., laser), geography and internal alignment.
About Convergent Dental:
Convergent Dental is a high-energy, high-tech, dental systems company that is experiencing rapid growth and looking for new team members who can grow with us. Our environment is fast paced and entrepreneurial. We seek someone who will thrive in a highly autonomous environment and is willing to roll up their sleeves to get the job done.

The Company has entered the market with Solea, the first-of-its-kind CO2 hard and soft tissue laser that cuts faster than any other laser-based system in dentistry. Solea’s speed and precision is a result of its wavelength and computer controls that are unique to Convergent Dental. If you are a motivated, career-oriented individual who is interested in being in on the early stage of a significant opportunity, Convergent Dental is the place for you.

Job Type: Full-time
Schedule: Monday to Friday
Convergent Dental is committed to developing a diverse and talented team. All candidates that meet the job requirements are encouraged to apply. If you are unsure whether you meet 100% of the requirements, we encourage you to inquire and/or apply.

Convergent Dental is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Disclaimer for Recruitment Agencies -
Convergent Dental, Inc. does not accept unsolicited resumes from recruiters or employment agencies in response to our Careers page or any job posting or social media post. Convergent Dental, Inc. will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited resumes. Convergent Dental, Inc. explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes received, including those submitted to hiring managers, are deemed to be the property of Convergent Dental, Inc. Additionally, we are not evaluating recruitment services at this time.