Job Description
Job DescriptionDescription:
Coming Soon! The Duprey Service Company is excited to be opening A New Restaurant "Haley & Bear" located inside the DoubleTree by Hilton in downtown Concord. Are you passionate about the restaurant industry and looking to create a great guest experience? Then join our team as we launch our new restaurant.
Job Summary
The Bar Lead will deliver outstanding service, maintain a vibrant atmosphere, and lead our bar staff by example. The ideal candidate is passionate about hospitality, has strong leadership skills, and thrives in a fast-paced environment.
Essential Duties and Responsibilities
- Maintain standards of food, beverage and guest service quality
- Ensure efficient opening and closing procedures are followed
- Provide professional and courteous guest service at all times
- Serve drinks in a timely and professional manner
- Monitor guests’ needs, including refilling drinks and checking in with guest
- Clear bar between courses and after guests depart
- Handle customer complaints or requests promptly and professionally
- Maintain cleanliness and organization of the dining area and service stations
- Follow food safety and hygiene standards at all times
- Ensure compliance with all local alcohol laws and health regulations
- Communicate immediately to the manager of any kitchen delays or service issues
- Process payments accurately using the point-of-sale (POS) system
- Train new staff and coach team members to meet performance standards
- Ability to work well with a diverse group of people
Additional Duties
- Participate in ongoing education and training
- Attend team/department meetings
- Other duties as assigned
Requirements:
Essential Behavior Requirements
- Customer Service: Displays a professional sense of urgency when communicating and interacting with customers, coworkers, and the public in a way that exceeds the customer’s wants and needs. Identifies opportunities to improve and deliver additional value to the customer’s experience by presenting creative solutions and innovative ideas.
- Communication: Actively listens to customers, coworkers, and the public (viewing the situation from the customer’s perspective) and works together to solve the problem through effective communication.
- Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- Quality: Work “product or service” is free of errors and exceeds customer expectations.
Minimum Qualifications
- Education or Experience- High school diploma or general education degree (GED); or one to two years related hospitality experience and/or training; and/or equivalent combination of education and experience.
- Language Skills- Must have developed language skills to the point to be able to: read, analyze and interpret general business documents, financial reports and government regulations. Ability to write reports, business correspondence and procedure manuals. Actively participates in discussions. Ability to effectively present information and respond to questions from management, clients, customers and the general public.
- Mathematical Skills- Requires mathematical development sufficient to be able to: read and interpret financial information and prepare budgets. Deal with a system of real numbers, probability and statistical inference. Apply fraction, percentage, ratio and proportion. Possesses sharp ability for attention to detail (able to quickly identify variances in standards), working efficiently and flexibly. Ability to multi-task and be highly organized while working under pressure.
- Reasoning Ability- Must have developed reasoning skills to be able to: positively identify problems, collect data, establish facts, draw valid conclusions and provide a viable solution. Solve practical problems and deal with situations professionally and efficiently. Ability to interpret and analyze a variety of instructions or policies in written, oral, diagram or schedule form.
Physical Requirements
- Non-slip shoes are recommended
- Ability to pass pre-employment drug test, background check
- Requires walking, sitting and standing to a significant degree, reaching, handling, climbing, balancing, kneeling, crouching, stooping, talking, hearing, seeing and smelling
- Lifting up to 100 lbs. maximum with frequent lifting and/or carrying or transporting of food, objects or equipment weighing up to 75 lbs.
- Outside environmental conditions such as wind, rain, cold, snow, extreme heat, etc.
- Inside environmental conditions protected from weather conditions. Potential exposure to cleaning solvents and/or fumes. Exterior environmental conditions may or may not be protected from weather, including temperature changes (cold, heat, humid, wet)