Job Description
Job DescriptionWhat’s in it for you?!
- Tremendous career advancement opportunities!
- Fitness Centers/Gym Subsidies and fitness trackers!
- Health and wellness programs!
- 401k company match!
- Employee stock purchase plan!
- Basic life insurance!
- Very generous PTO plus 14 paid holidays!
- PTO for volunteer work you are passionate about!
- Comprehensive benefits package with dental and vision!
- Pet Insurance!
- Flexible spending accounts!
- New Parents get 12 weeks of 100% PTO, for birth or adoption!
- Tuition reimbursement!
If that’s you, let’s talk!Job Type : ContractLocation : Newton, DelawarePay : Great Pay!Job Description What you will be doing:
- Craft high-impact microcopy (buttons, labels, menus), contextual messages (tooltips, confirmations, errors), and notifications that support user actions and drive adoption—creating a cohesive experience across our mobile and web ecosystem.
- Write and refine in-app copy for key journeys (e.g., onboarding, servicing, payments), ensuring clarity, confidence, and brand alignment.
- Define the right information at the right moment: empty states, progressive disclosure, help content, and recovery paths that reduce friction and cognitive load.
- Partner with Design and Research to plan and run content experiments (usability studies, comprehension tests, A/B tests) and iterate based on evidence.
- Collaborate with Data/Analytics to establish content success measures (task completion, comprehension, error rate, CSAT, readability) and use insights to prioritize improvements.
- Maintain and evolve content standards, voice & tone guidance, lexicons, and structured content models for multi-channel use (including localization).
- Contribute content patterns and guidance to the design system (Figma components + content specs), documenting rules for naming, states, and reusability.
- Ensure content meets accessibility and regulatory requirements; write to WCAG-aligned readability, semantic clarity, and assistive technology needs.
- Co-define product and content hypotheses with the pod; plan research to validate language, concepts, and IA labels; synthesize insights into actionable content changes.
- Conduct competitive scans and stay current on industry best practices in UX content and content design.
- Map content across journeys and states; identify inconsistencies, debt, and opportunities for simplification; create content strategies for epics and features.
- Operate as the pod’s content lead: participate in backlog grooming, stand-ups, and ensure content is implemented correctly and localized effectively.
- Provide clear content specifications.
- Write, edit, and proof content with high standards for accuracy, grammar, and brand voice; support cross-functional collaboration.
Experience you will need:
- 4–6+ years in UX Writing / Content Design for digital products, collaborating within cross-functional teams.
- A portfolio demonstrating clear, outcome-oriented in-product writing (flows, states, experiments) across mobile and web.
- Mastery of concise, action-oriented microcopy; proficiency with information hierarchy, IA labels, and error/recovery messaging.
- Experience planning and interpreting usability and A/B tests; strong articulation of content decisions using data and research.
- Fluency with Figma and content tooling (e.g., content libraries, string management); ability to produce developer-ready content specs.
- Excellent written and verbal communication; strong presentation skills and the ability to explain rationale to technical and non-technical audiences.
- Strong organization and time-management skills; ability to manage multiple tracks and incorporate feedback quickly.
Our client asked me to submit 3 great people within the next few days. We work directly with the hiring manager and can arrange interviews within a few daysFrank Frohlich
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