Job Description
Schedule: Monday-Friday 8:00 - 5:00
Contract: Six Month
Location: West Lebanon, New Hampshire - Onsite
Description:
- Resolution of 2nd and 3rd level support tickets and activates covering ERP software (SAP) and MES system and relevant hardware in the field.
- Acting as a lead technical expert on the site business applications to ensure applications are managed and maintained to meet the ongoing business requirements.
- Participate on IT Validation and Qualification testing activities covering Computer Systems, Computerized Equipment and IT Infrastructure, including disaster recovery testing.
- Technical Architect supporting implementation of Novo Nordisk IT Infrastructure and Operations Strategy. Providing technical analysis, design, configuration, and ongoing maintenance of solutions according Novo Nordisk standards.
- Resolving complex technical challenges to deliver consistent quality services to IT solutions and platforms.
Qualifications:
- Associates Degree required with 3-5 years' experience
- Must have knowledge of general manufacturing environment
- Must have skills with SAP (our ERP software)
- Must have understanding of networking including Cisco hardware
- Must have a strong demonstration of troubleshooting skills and documenting work.
- Must have an understanding of a ticketing system - ServiceNow is preferred.