Job Description
Job Description
Field PC Technician-Contract Position
Job Description:
We are seeking a skilled and dedicated PC Technician to join our growing team. The ideal candidate will have 1-5 years of hands-on experience in desktop support, troubleshooting PCs, and providing technical support to end-users. The role will primarily involve traveling to client sites within a territory, tasked with diagnosing, repairing, and maintaining Windows-based desktop systems, ensuring optimal performance and providing excellent customer service.
Responsibilities:
- Provide desktop support for Windows-based systems, including troubleshooting, installation, and maintenance.
- Diagnose and resolve hardware and software issues on PCs.
- Assist with the configuration and setup of new desktops, laptops, and peripheral devices.
- Troubleshoot and resolve network connectivity issues, including VPN, Wi-Fi, and wired connections.
- Perform software installations, updates, and patches for both individual and group systems.
- Respond to user support requests, either remotely or in person, ensuring timely and effective resolutions.
- Maintain and manage user accounts, permissions, and configurations in Active Directory.
- Assist in the setup and maintenance of various IT equipment and peripherals (printers, scanners, etc.).
- Collaborate with other team members to ensure the smooth operation of IT systems and services.
- Document all support activities, solutions, and procedures in a ticketing system.
- Maintain a high level of customer service by addressing concerns and providing solutions in a professional manner.
Required Skills & Qualifications:
- Reliable transportation
- 1-5 years of experience in a PC technician or desktop support role.
- Strong knowledge of Windows operating systems (Windows 10, 11).
- Proficient in troubleshooting and diagnosing hardware and software issues.
- Experience with basic networking and internet connectivity troubleshooting.
- Familiarity with Active Directory and user account management.
- Basic understanding of hardware components, such as RAM, CPUs, hard drives, and peripheral devices.
- Ability to work independently and prioritize tasks effectively.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- A customer service-oriented mindset with the ability to interact professionally with users.
Preferred Qualifications:
- CompTIA A+ certification (or equivalent).
- Experience with remote desktop tools and remote support.
- Basic knowledge of Mac OS or Linux is a plus.
- Experience with troubleshooting enterprise-level applications and software.
- Experience with imaging and system deployment tools.