Job Description
Job Description
Essential Duties and Responsibilities
- Provide expert advice regarding snow sport lessons & programs.
- Know all of the resort's products, prices, hours and availability.
- Know all discounts, special pricing, or other marketing promotions.
- Answer phone, retrieve voice messages and return calls.
- Respond to e-mails directed to snow sports.
- Handle guest complaints in a professional and diplomatic way.
- Direct guests & visitors to the appropriate location or staff when required.
- Make reservations, collect payment, and send confirmations.
- Check in guests for snow sport lessons.
- Sell ski related products & services (tickets, rentals, lessons).
- Process cash, credit & gift card transactions accurately & efficiently.
- Manage the till, count start cash and prepare nightly deposit bags.
- Perform other tasks as assigned by manager.
Minimum Qualifications (Knowledge, Skills, Abilities)
- Skilled in providing excellent customer service.
- Specialist knowledge of lesson options.
- Computer savvy, able to quickly learn sales and reservation programs.
- Excellent interpersonal skills, friendly and helpful disposition.
- Outstanding communication skills in person and on the phone.
- Neat and professional appearance; portray a positive company image.
- Able to count cash and perform simple mathematical functions.
Core Competencies
- Plan & prioritize workload to assure all tasks are done & deadlines are met.
- Communicate ideas effectively and actively listen to guests & co-workers.
- Teamwork: Interact with team members effectively put company goals first.
Physical Demands
- Must be able to lift up to 30lbs.
- Must be able to stand, sit, and work at keyboard for long periods of time.