Job Description
Job DescriptionDescription:
About Us
At Apex Concierge Services Inc, we deliver five-star hospitality in luxury residential environments. As a trusted service partner throughout Boston, we provide elevated front desk and lifestyle management services built on professionalism, trust, and excellence. We are currently seeking a dependable and detail-oriented Overnight Concierge to support building operations during after-hours and ensure a safe, secure, and welcoming environment for residents.
What You’ll Do
As the Overnight Concierge, you are the sole on-site point of contact during your shift. You’ll maintain strong service standards while monitoring safety, handling late-night resident needs, and ensuring operations run smoothly until morning.
Key Responsibilities:
- Monitor lobby access and maintain building security protocols overnight
- Greet residents and authorized guests with professionalism and discretion
- Conduct scheduled site tours and safety checks throughout the building
- Manage and document all activities in nightly shift logs (E.D.O. standard)
- Process after-hour maintenance requests and coordinate emergency response
- Manage package room overnight organization and audit accuracy
- Respond to email inquiries and internal communications from management
- Maintain a clean and professional lobby/environment throughout the shift
- Prepare accurate shift handover reports for the morning team
- Uphold Apex service standards and represent our brand with excellence
Why Join Us?
- Competitive hourly pay
- Paid time off + holiday pay
- Supportive leadership and teamwork culture
- Advancement opportunities in hospitality and leadership
Requirements:
Required Qualifications
- High school diploma or equivalent
- 1+ year of customer service, hospitality, security, or front desk experience
- Strong decision-making skills and ability to work independently
- Reliable, punctual, and able to maintain overnight availability (11PM–7AM or similar)
- Professional communication skills (email, phone, incident reporting)
- Comfortable using Microsoft Office (Excel and Word) or property management software
- Calm under pressure, solution-focused, and accountable
Preferred Qualifications
- Experience in a residential or hotel concierge role
- Familiarity with Boston neighborhoods and transportation options
- Prior experience with shift logs, KeyTrak, Yardi or access control systems
- Strong attention to detail and high personal standards of professionalism
Ready to welcome residents home and make a difference every day?If you are dependable, professional, and ready to be trusted as the overnight foundation of a luxury property, we want to hear from you.