Guest Experience Associate

Job Description

Job DescriptionSalary: $15-17/hour

Job Title:Guest Experience Associate

Location:Garden at Elm Bank, Wellesley, MA

Reports to:Director of Guest Experience and Education

Position Overview:The Garden at Elm Bank is looking for part-time seasonal Guest Experience Associates to join our team. As a Guest Experience Associate, you will be the first and primary contact for our garden guests. You will be hardworking, reliable and independent while a genuine people person ensuring a warm welcome to our garden visitors. We are looking to hire one part-time position with primary availability Saturday and Sunday, and some weekdays.

Key Responsibilities:

• Greet and assist visitors with enthusiasm and professionalism
• Sell tickets, memberships, classes , and event admissions
• Prepare for public and private events
• Answer questions in person, on the phone, or by email.
• Maintain cleanliness and functionality of Visitor/Education Center
• Maintain cleanliness and accessibility of the Gatehouse and surrounding exterior
• Stock visitor spaces with necessary supplies and brochures
• Interact effectively with guests and staff, sharing knowledge about the Garden and its mission
• Familiarize yourself with POS systems, software, and front desk operations
• Independently solve problems and make sound judgments
• Open and close admissions booth and Garden facilities
• Ensure compliance with Garden rules and policies for visitor safety and site security
• Supervise volunteer greeters to assist with customer service
• Support Garden events by assisting with setup and sales
• Crosstrain and assist with servicing special events, including Festival of Trees in November and December

Qualifications:

• You must love all aspects of providing gracious hospitality to the public
• Experience in customer service, hospitality, restaurant service or another high-interaction public facing role
• Proficiency in operating electronic POS systems
• Handling cash and credit card transactions
• Answering and transferring phone calls
• Using general office equipment
• Ability to stand, sit, bend, occasionally lift and transport supplies between buildings
• Willingness to work outdoors in all seasonal weather conditions

Hours and Compensation:

• Part-time seasonal position
• Weekend and evening work required (scheduled in advance)
• A significant range of working patterns can be accommodated in these roles
• The salary range for this position is $15 to $17/hour. In modeling MHS's commitment to openness and transparency, starting salaries aren't typically at/near the top of this range. This is to create opportunities for team members to earn performance-based raises throughout their tenure in the role.

Application Requirements:

• Resume
• One-page letter demonstrating practical examples of your experience interacting with the public, running a sale, providing information, and/or keeping a facility tidy.
• Professional references
• You must successfully pass a background check prior to hire