Job Description
Job DescriptionJob description: Haskins Automotive is seeking a full-time experienced Service Advisor. Competitive compensation and benefits package with significant opportunity for career growth. Haskins Automotive is a full-service independent dealer shop located in downtown Wellesley. All inquiries will be handled in strict confidence. Automotive Service Advisor Job Description: Initiates automotive services and repairs by ascertaining performance problems and services requested; developing estimates; writing repair orders; maintaining customer rapport and records. Strong customer service and communication skills are required. Schedule is 7:30am- 5:00pm Monday-Friday and 1 Saturday per month 8:00am- 1:00pm. Automotive Service Advisor Job Duties:
-Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; checking vehicle maintenance records; examining service schedules.
- Develops estimates by costing materials, supplies, and labor; calculating customer's payment.
-Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
-Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
-Maintains automotive records by recording problems and corrective actions planned. Skills/Qualifications:
-Sales driven individual who is extremely organized and goal oriented
-Self-starter with capability to implement and develop new processes
-Successfully communicate with others with the ability to work collaboratively within a team
-Minimum of three years of experience as an automotive service writer
-Service advisor experience focused on European brands is preferable Haskins Automotive benefits include:
-Health Insurance w/ Company Contribution
-Dental Coverage
-Vision Coverage
-401(K) Retirement Plan w/ Percentage Match!
-Paid Holidays
-Paid Personal Time Off (PTO) Days- 13 Days per Year! -Paid Training & Career Development Program
-Employee Purchase Plan -AFLAC Voluntary Benefits Package License/Certification:
- Driver's License (Required)
Work Location: In person