Pharmacy Education Specialist

Job Description

Job Description

NELC is one of the fastest growing home infusion therapy services companies in New England and is the region’s only non-profit home infusion provider. NELC is a hospital collaborative serving more than 70 hospital systems in Maine, New Hampshire, and Massachusetts. NELC was created by local hospitals to ensure their patients have access to a provider that reflects their commitment to excellence in patient care, quality, and service. Like our owner hospitals, NELC provides patient focused care.

New England Life Care has and continues to build a diverse, inclusive, and authentic workplace, so if you’re energized by this opportunity, but your past experience doesn’t support every qualification in the job posting, we still encourage you to apply! You still may be the person we are looking for! We pride ourselves in training all new hires and those employees transitioning into a new career field.

We have created an opening for a Pharmacy Education Specialist within our specialty pharmacies. This is a full-time, non-exempt, hourly position. This will be a hybrid position and occasional travel to branch locations will be required.

*** The Pharmacy Education Specialist supports the professional development of pharmacy staff through comprehensive onboarding, training, and continuous education. This role is responsible for creating and maintaining a scalable, high-quality learning program that ensures regulatory compliance, standardization, and competency across pharmacy services, inventory management, and logistics operations. Working closely with leadership and interdepartmental teams, the specialist fosters a culture of continuous learning and consistent practice aligned with organizational goals.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Generous employer-matched 403b savings program
• Company paid: Life insurance, Short- and long-term disability insurance
• Paid time off
• And much more!

Primary Responsibilities:

• Collaborates with Pharmacy Leadership to ensure compliance with Federal and State rules and regulations, USP 797/800, and accrediting agency standards.
• Develops, implements, and maintains a scalable current and future training program including methodology, evaluation criteria, and maintenance of quality documents and program design.
• Lead onboarding and completion of initial training for new Pharmacy department teammates via in person and/or virtually; establishes a comprehensive knowledge base of the use of the EMR, pharmacy systems, workflow, inventory management, and logistics.
• Provide timely coaching and constructive feedback to staff, utilizing data to identify and address training gaps and performance issues and measure the effectiveness of educational programs.
• Conduct scheduled competency assessments for designated trainers and evaluators across departments and branches.
• Demonstrates in-depth knowledge of all NELC therapies; educates pharmacy and other applicable NELC staff to assure competency and consistency within and among all team members.
• Collaborate with leadership and cross-functional teams to ensure regulatory compliance, drive process improvements, and maintain effective communication across departments.
• Support performance and quality improvement initiatives through audits, data analysis, policy updates, and responsible resource utilization.

Additional Responsibilities:

• Displays good judgment; takes initiative in problem-solving and the development of innovative training strategies; makes practical suggestions; learns from past experiences and uses those insights to handle new situations effectively; defines problems logically and develops appropriate solutions; uses creative approaches. 
• Effectively communicates both verbally and in writing inside and outside the organization; selects appropriate means of communication; questions to seek clarification and understanding; maintains confidentiality; listens actively to others; conveys appropriate information to others. 
• Fosters teamwork and positive morale by establishing and maintaining good working relationships; shows respect and concern for others; interfaces effectively with all levels of the organization; focuses on situations rather than personalities in relating to others; works cooperatively within a group; accepts and provides constructive feedback. 
• Demonstrate strong time management and organizational skills to meet multiple deadlines without jeopardizing quality.
• Demonstrates consistent adherence to NELC mission, vision, and values and demonstrates the values of positivity, caring, confidence, motivation, and fun. Is an open and responsible leader.
• Support pharmacists in the delivery of pharmaceutical care across patient age groups.
• Follows NELC policies and procedures and professional appearance standards in the normal conduction of company business. 
• Actively engage in professional development activities such as meetings, in-services, and continuing education.
• Perform other duties and projects assigned by pharmacy leadership.

Educational & Professional Requirements:

• High School Diploma or equivalent required.
• National Pharmacy Technician Certification required.
• Pharmacy Technician licensure/registration in current state. Must obtain licensure/registration in all states where NELC operates within one year of hire.
• Certified Sterile Preparation Technician (CSPT) certification preferred.
• Minimum of three (3) years of sterile compounding experience preferred.
• A minimum of three (3) years of home infusion therapy experience is preferred. 
• Minimum of one (1) year of training or quality related experience in a hospital or homecare setting preferred. 
• Minimum of three (3) years’ experience in a customer-service oriented role preferred. 
• Familiarity with LEAN principles preferred.
• Position may involve work in an office, virtual, and/or clinical settings, with occasional travel as needed.
• Must have a valid driver’s license. 

Regulatory Requirements & Skills:

• Knowledge of and compliance with state/federal pharmacy regulations, USP <797>/<800> standards, and HIPAA regulations.
• Familiarity with accreditation processes such as Joint Commission and DSCSA compliance.
• Excellent written and verbal communication skills.
• Strong leadership, coaching, and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to work independently and collaboratively.
• Demonstrated analytical and problem-solving skills.
• High attention to detail and organizational ability.
• Familiarity with logistics and inventory management.
• Understanding of LEAN or process improvement methodologies (preferred).
• Customer service-oriented mindset with a focus on continuous improvement.

''It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.''

EOE

Monday - Friday from 8:00am until 5:00pm. Occasional weekend travel may be required.