Job Description
Job Description
About Company:
https://www.landingsgroup.com/page/careers
About the Role:
The Community Manager will serve as the primary liaison between residents, property management, and the real estate development team at South Coast Landing. This role is pivotal in fostering a vibrant, engaged, and satisfied community by addressing resident needs, coordinating events, and ensuring smooth communication across all stakeholders. The Community Manager will oversee daily operations related to leasing, maintenance requests, and community relations to enhance resident retention and satisfaction. By analyzing resident feedback and market trends, the manager will contribute to strategic planning aimed at improving property value and community experience. Ultimately, this position ensures that South Coast Landing remains a desirable and well-managed residential environment that supports both the business objectives and the well-being of its residents.
Minimum Qualifications:
- Bachelor’s degree in Business Administration, Real Estate, Hospitality, or a related field.
- Minimum of 2 years experience in property management, community management, or a related customer-facing role within real estate or residential services.
- Strong knowledge of leasing processes, tenant relations, and property management software.
- Excellent communication and interpersonal skills with the ability to manage diverse resident needs effectively.
- Proficiency in Microsoft Office Suite and familiarity with CRM or property management platforms.
Preferred Qualifications:
- Certification in Property Management (e.g., CPM, CAM) or equivalent professional credentials.
- Experience working in real estate development or multi-family residential communities.
- Skills in event planning and community engagement strategies.
- Knowledge of local real estate market trends and regulatory requirements.
- Bilingual abilities or additional language skills relevant to the South Coast Landing community.
Responsibilities:
- Act as the main point of contact for residents, addressing inquiries, concerns, and service requests promptly and professionally.
- Coordinate leasing activities including property tours, application processing, and lease agreement execution to maximize occupancy rates.
- Organize and promote community events and initiatives that encourage resident engagement and foster a positive neighborhood atmosphere.
- Collaborate with maintenance and facilities teams to ensure timely resolution of repair and upkeep issues, maintaining high property standards.
- Monitor resident feedback and satisfaction metrics, preparing reports and recommendations for management to improve community services.
- Manage communication channels such as newsletters, social media, and bulletin boards to keep residents informed and connected.
- Support the marketing team by providing insights on resident demographics and preferences to tailor outreach and promotional efforts.
Preferred Skills:
- The Community Manager should possess strong communication skills.
- Organizational skills are essential for managing multiple tasks such as coordinating events, processing leases, and tracking maintenance requests efficiently.
- Problem-solving abilities will be applied to resolve resident concerns and operational challenges promptly, maintaining community satisfaction.
- Proficiency with property management software and CRM tools will support data management, reporting, and streamlined workflows.
- Additionally, marketing and interpersonal skills will be leveraged to build community spirit and promote the property’s value proposition to prospective and current residents.