Job Description
Job Description
Job Summary:The Senior Technical Support Specialist is responsible for resolving technical issues at the desktop level, ensuring smooth operation of hardware, software, and network systems. This role demands excellent customer service skills, strong troubleshooting ability, and the capacity to manage multiple technical tasks simultaneously. The specialist also collaborates with Project Managers to support end-to-end hardware/software upgrades and relocation efforts.
Job Responsibilities:
- Troubleshoot desktop-level user issues including PC hardware, software, and networking
- Independently resolve hardware break-fix, application errors, and network connectivity issues
- Manage TCP/IP setup and network troubleshooting
- Escalate complex issues to server or application support teams
- Coordinate with SMEs to resolve concerns in proprietary client applications
- Assist in destination moves and hardware/software upgrades including client interviews, technical evaluations, requirement gathering, UAT, training, and Day One support
- Test compatibility of new software with existing systems
- Assess and enhance system performance by evaluating capacity and workload
- Recommend and implement system modifications for performance improvement
- Evaluate third-party software compatibility with internal systems
- Support hardware/software deployment and configuration
- Conduct hardware acceptance testing and system rollout
- Train users and provide ongoing support for hardware/software utilization
- Document system changes, upgrades, and instructions
- Safeguard data confidentiality and maintain system security
- Stay updated on industry best practices by participating in professional development
- Contribute to team initiatives and cross-functional collaboration
Required Skills:
- Customer Service Skills
- Troubleshooting Experience
- Multi-tasking Skills
Preferred Skills:
- Problem Solving
- Presenting Technical Information
- Process Improvement
- Software Maintenance and Testing
- Network Design and Implementation
- Load Balancing and Scalability
- Vendor Relationship Management
- Software, Network, and Database Performance Tuning
Company DescriptionCompunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.
We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.
Company Description
Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.\r\n\r\nWe have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.