Customer Service Engineer System Administrator On site- VT

Job Description

Job Description

• Experience with Hardware Asset Management (HAM) - Software Asset Management (SAM) within ServiceNow HAM/SAM Pro modules,

Architecture Design:

• Creating high-level integration architectures, defining data mapping strategies, and selecting appropriate integration technologies based on project needs

Integration Development:

• Implementing integrations using APIs, message queues, data mapping tools, and other integration technologies to connect disparate systems and facilitate data exchange.

Testing and Quality Assurance:

• Designing and executing comprehensive integration tests to ensure data accuracy, reliability, and performance of implemented integrations.

Technical Leadership:

• Mentoring junior integration engineers, providing technical guidance, and resolving complex integration issues

Performance Optimization:

• Monitoring integration performance, identifying bottlenecks, and implementing optimizations to maintain system responsiveness

Change Management:

• Managing changes to existing integrations, coordinating updates with relevant teams, and ensuring smooth transition during deployment

Documentation and Knowledge Sharing:

• Creating detailed documentation for integration design, implementation, and maintenance, as well as sharing knowledge with the team

Requirements

• Bachelor’s degree in computer science, engineering, math, or equivalent (8 years of additional relevant experience may be substituted for education)
• 10 years of experience with application, data and/or systems integration
• 5 years of experience with ServiceNow Integration (IT Service Management/IT Asset Management / HAM / SAM highly desirable), with demonstrated success as an SME and / or in a senior-level position.
• Strong understanding of integration patterns and best practices
• Proficiency in integration standards and protocols, APIs, programming languages relevant to integration development (e.g. C#, Python, Java, C++, JavaScript, PHP, Ruby, SQL, Kotlin, TypeScript, Rust, or Scala)
• Excellent analytical and problem-solving skills
• Ability to collaborate effectively with cross-functional teams
• Strong communication and documentation skills
• Ability to follow policies and procedures
• Aptitude to address sensitive situations and positively resolve them.