Fire Alarms/Life Safety Systems Field Service Tech II

Job Description

Job DescriptionAbout Us

For over 35 years, Sigcom’s emergency reporting and emergency communication systems, life safety systems, manual fire alarm pull stations, and industrial signals have protected millions of lives and thousands of buildings. We offer first-class protection and best-in-class value, engineering, customer service and support.

Responsibilities

• Explain product applications, features, specifications, and installation methods to customers.
• Provide technical support to customers by phone and written communications.
• Train customers on the proper operation, installation, usage, and maintenance of all company products, both in-house and at customer’s location, as needed.
• Troubleshoot electronic systems to the printed circuit board and subassembly levels, including by telephone or at customer’s location.
• Load and configure proprietary software used in company’s products.
• Manage customer relationships to boost customer retention and satisfaction.
• Participate in organizations and associations that set industry standards and regulations.
• Attend various customer and industry association meetings.
• Ensure compliance with:
• company policies, rules, and regulations
• all federal, state, and local authority laws, regulations, rules & codes.
• Represent the Company in a positive professional manner to develop relationships and promote products and services.
• Occasional overnight travel may be required.

Qualifications

• Associate degree or equivalent technical school certification and training in the electrical or electronics field from an accredited institution.
• Three years minimum experience related to the installation and troubleshooting of electronic products and systems, preferably fire alarm products and life safety systems.
• Valid driver’s license with clean driving record and reliable transportation
• Willing to travel (limited) to customer locations as required
• Able to successfully pass a drug screen, background check, and motor vehicle report (MVR) in accordance with company guidelines

Note: The following registered licenses are highly desirable, but not required

§ Commonwealth of Massachusetts Electrician License

· (Master “A” or Journeyman “B”)

§ Commonwealth of Massachusetts Registered Systems

· (Contractor “C” or Technician “D”)

§ State of Rhode Island License for Fire Alarm Systems

· (Contractor “AF” or Technician “BF”)

Skills and Knowledge

• Capable of explaining complicated systems in simple terms.
• Knowledge of electronic circuits and system with troubleshooting experience.
• Capable of reading and following electrical schematics and mechanical assembly drawings.
• Understanding of computer technology and a basic knowledge of networks
• Working knowledge and experience using test equipment such as multi-meters, oscilloscopes, communications monitors, and spectrum analyzers.
• Capable of documenting and communicating technical issues with engineering.
• Excellent verbal and written communications skills.
• Can work independently and collaboratively with a team.
• Ability to work well under pressure, multitask and meet deadlines.
• Must have experience using the Microsoft Suite (Word, Excel, Power Point, Teams, etc).
• Must have critical thinking skills to be able to analyze information and draw informed conclusions.

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