Regional Property Manager - Rochester - Dover NH Area
Job Description
Job Description
About Elm Grove Companies
Elm Grove Companies manages communities with a focus on operational excellence, resident experience, and accountable stewardship for our owners and partners. We believe strong property performance is built through consistent onsite leadership, clear standards, and responsive support.
Position Overview
The Regional Property Manager is responsible for the operational, financial, and performance oversight of a portfolio of multifamily communities in the Rochester–Dover region of New Hampshire. This role leads and coaches onsite teams, drives occupancy and NOI performance, ensures compliance with all applicable regulations, and maintains Elm Grove’s standards for customer service, curb appeal, and risk management.
Key Responsibilities
Portfolio & Operational Leadership
- Provide day-to-day oversight and direction to Property Managers and onsite teams across assigned communities.
- Establish consistent operating routines, site standards, and performance expectations that align with Elm Grove policies.
- Conduct regular property visits/inspections, including curb appeal, unit condition, safety, and make-ready readiness.
- Partner with maintenance leadership to ensure preventive maintenance, unit turns, vendor performance, and capital work are on track.
Financial Performance & Asset Support
- Own portfolio performance to budget, including NOI, occupancy, delinquency, bad debt, and controllable expenses.
- Review and approve monthly financials, variance explanations, reforecasting, and action plans.
- Ensure accurate rent roll management, pricing discipline, and revenue integrity (rent, fees, utilities, and other income).
- Support annual budgeting, CAM/utility strategies (if applicable), and expense controls across the portfolio.
Leasing, Marketing & Resident Experience
- Drive leasing performance through consistent sales expectations, traffic conversion, outreach, and reputation management.
- Ensure teams follow lead management best practices and maintain high standards for tours, follow-up, and move-in readiness.
- Elevate resident satisfaction through service standards, communication routines, and timely resolution of escalated issues.
- Monitor renewals, retention strategies, and resident events/engagement as appropriate to the community.
Compliance, Risk & Governance
- Ensure adherence to all company policies and applicable federal/state/local requirements (Fair Housing, landlord-tenant, safety).
- Oversee affordable program compliance where applicable (LIHTC, HUD, HOME, PBRA, vouchers) and ensure audit readiness.
- Manage risk items: incident reporting, insurance claims coordination, safety inspections, vendor insurance/COIs, and documentation.
- Support legal process oversight (notices, evictions, collections) in partnership with approved counsel and internal guidelines.
People Leadership & Talent Development
- Recruit, onboard, coach, and develop high-performing property teams; maintain accountability through goals and performance plans.
- Lead regular 1:1s, team check-ins, and training to reinforce Elm Grove standards and consistency.
- Build a culture of ownership, urgency, service, and follow-through.
Reporting & Communication
- Provide clear weekly/monthly portfolio reporting on KPIs, risks, staffing, major issues, and action plans.
- Serve as a key communication bridge between onsite teams, maintenance, leadership, and ownership groups.
Qualifications
Required
- 4+ years of multifamily property management experience, including multi-site or regional oversight.
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Affordable housing compliance experience (LIHTC/HUD/HOME) and/or compliance certifications (COS, TCS, HCCP, etc.).
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Demonstrated success improving occupancy, collections, resident satisfaction, and NOI performance.
- Strong financial acumen: budgeting, variance analysis, expense control, and operational reporting.
- Working knowledge of Fair Housing and residential landlord-tenant best practices.
- Ability to travel locally throughout the Rochester–Dover area; reliable transportation required.
- Proficiency with property management systems (e.g., Yardi, AppFolio, Entrata) and Microsoft Office/Google Workspace.
Preferred
- Affordable housing compliance experience (LIHTC/HUD/HOME) and/or compliance certifications (COS, TCS, HCCP, etc.).
- Experience with renovation/turnover acceleration, value-add execution, or capital project coordination.
- Supervisory experience across multiple communities and roles (leasing, PM, maintenance).
Core Competencies
- Portfolio Leadership & Accountability
- Financial & Operational Discipline
- Coaching and Team Development
- Resident Experience Focus
- Compliance & Risk Management
- Strong Communication & Documentation
- Problem Solving and Prioritization
Work Environment & Schedule
- Full-time, field-based with regular travel between properties in the Rochester–Dover market.
- Occasional evening/weekend availability may be needed for emergencies, staffing gaps, or critical leasing periods.