Job Description
Job Description
Job Title: HelpDesk Analyst
Location: Needham, MA
Duration: 3 Months with possible extension
Job responsibilities:
1. Inventory & Assessment
o Catalog all IT assets in the existing closets.
o Identify devices for retention, decommissioning, or recycling.
2. Data Sanitization
o Wipe all laptops following industry standards (NIST 800-88)
o Provide certification of data erasure for compliance.
o Ensure no recoverable data remains before disposal.
3. Equipment Relocation
o Move IT assets from the 2nd-floor closets to the 1st-floor secure closet.
o Organize equipment efficiently within the reduced space.
o Confirm proper labeling in the new IT closet.
4. Recycling & Disposal
o Work with a certified e-waste recycler for environmentally responsible disposal.
o Confirm that all hardware components are recycled or disposed of per regulations. (NIST 800-88)
o Recycling company provides documentation of the disposal assets to IDC.
5. Documentation
o Ensure compliance with company and regulatory standards using form NIST 800-88.
Additional Helpdesk Tasks:
- Prepping and Shipping out laptops to employees.
- Checking in returned laptops for inventory and processing.
- Working on task-related tickets, which would free up the internal Helpdesk to focus on tier 2, tier 3 and tier 4 tickets / issues.
Requirements:
- Minimum of 3-5 years of experience within an IT organization, in a technical support and customer-facing role.
- Demonstrated experience resolving software and hardware problems within a technical environment.