Technical Support & Administration
Job Description
Job Description
Helpdesk Engineer (Onsite) - North Andover, MA
Employer: Catapult Solutions Group (staffing partner to our client)
Schedule: Monday-Friday, onsite in North Andover (occasional local travel)
The Opportunity
Our client in North Andover is growing and needs a customer-obsessed Helpdesk Engineer to keep their users productive. You'll handle Tier 1-2 support, close tickets quickly, and jump in on small projects (device rollouts, M365/Intune tasks, onboarding/offboarding). While this starts as an internally focused position, you'll gain exposure to other parts of the business and have ample opportunity for career growth-including opportunities to support an award-winning professional services organization.
What You'll Do
- Triage and resolve end-user issues via walk-ups, phone, chat, and ticketing (SLA-driven).
- Support Windows 10/11 & macOS, O365/M365 apps, Teams, Outlook, OneDrive, SharePoint.
- Handle identity & access: Active Directory/Azure AD (Entra), MFA, SSO (Okta or similar).
- Perform workstation imaging, deployments, and patching (Intune/Autopilot/SCCM).
- Troubleshoot networking basics (TCP/IP, DNS, DHCP, VPN), printers, and peripherals.
- Own joiners/movers/leavers: accounts, hardware, licenses, and documentation.
- Contribute to knowledge base articles and help improve helpdesk processes.
What You Bring
- 2-4+ years in a helpdesk/desktop support role in a fast-paced environment.
- Strong M365, Windows, AD/Azure AD; comfort with macOS and mobile device support.
- Experience with a ticketing platform (ServiceNow, Jira, Zendesk, etc.).
- Excellent customer service, communication, and follow-through.
- Ability to lift/move equipment as needed and occasionally visit nearby sites.
Nice to Have
- Intune/Autopilot, basic PowerShell, JAMF, SCCM experience.
- Exposure to endpoint security (EDR), compliance, and asset management.
- CompTIA A+/Network+, Microsoft 365 Fundamentals/MD-102, or similar.
- Work Authorization: Candidates must be authorized to work in the U.S.
Helpdesk Engineer (Onsite) - North Andover, MA
Employer: Catapult Solutions Group (staffing partner to our client)
Schedule: Monday-Friday, onsite in North Andover (occasional local travel)
The Opportunity
Our client in North Andover is growing and needs a customer-obsessed Helpdesk Engineer to keep their users productive. You'll handle Tier 1-2 support, close tickets quickly, and jump in on small projects (device rollouts, M365/Intune tasks, onboarding/offboarding). While this starts as an internally focused position, you'll gain exposure to other parts of the business and have ample opportunity for career growth-including opportunities to support an award-winning professional services organization.
What You'll Do
- Triage and resolve end-user issues via walk-ups, phone, chat, and ticketing (SLA-driven).
- Support Windows 10/11 & macOS, O365/M365 apps, Teams, Outlook, OneDrive, SharePoint.
- Handle identity & access: Active Directory/Azure AD (Entra), MFA, SSO (Okta or similar).
- Perform workstation imaging, deployments, and patching (Intune/Autopilot/SCCM).
- Troubleshoot networking basics (TCP/IP, DNS, DHCP, VPN), printers, and peripherals.
- Own joiners/movers/leavers: accounts, hardware, licenses, and documentation.
- Contribute to knowledge base articles and help improve helpdesk processes.
What You Bring
- 2-4+ years in a helpdesk/desktop support role in a fast-paced environment.
- Strong M365, Windows, AD/Azure AD; comfort with macOS and mobile device support.
- Experience with a ticketing platform (ServiceNow, Jira, Zendesk, etc.).