Repair Technician-Temp to Perm

Job Description

Job Description

Job Title: RMA Technician

Duration: Temp to Perm
Shift: 1st Shift M-F flexible hours 6:30-7am start time ending at 3-3:30 flexible for a later start time but needs to be consistent with schedule

Notes from Intake:

· The RMA Technicians are hands-on fixing machines. There is definitely an aspect for documenting the repairs, accurately reporting on what was done and what parts were used, consulting with customer service and engineering as needed, etc., but the role is largely opening up the machines and performing fixes (like motor replacements, etc.).

· IV Process: 45–60-minute onsite interview with the hiring manager and VP of Engineering

· No D&B

Overview:
The RMA (Return Merchandise Authorization) Technician is responsible for inspecting, testing, and repairing returned products to determine the cause of failure and ensure customer satisfaction. This role plays a key part in maintaining product quality standards, identifying recurring issues, and supporting both the quality assurance and customer service teams.
Qualifications & Skills

• Technical diploma or equivalent experience in electronics, mechanics, or related field.
• Experience in troubleshooting, diagnostics, or electronics repair.
• Strong attention to detail and documentation accuracy.

Primary Responsibilities:
Return Processing & Evaluation

• Verify product information, serial numbers, and return authorization details.
• Conduct visual inspections to identify signs of damage, misuse, or defects.

Testing & Troubleshooting

• Perform functional tests on returned units to confirm reported issues.
• Use diagnostic tools and procedures to isolate faults or failures.

Document test results and repair actions clearly and accurately.

• Repair & Refurbishment
• Carry out repairs or component replacements following company repair standards.
• Clean, calibrate, and reassemble units for reissue, refurbishment, or recycling.
• Ensure all repaired units pass quality control testing before release.

Documentation & Reporting

• Maintain detailed records of findings, repairs, and product conditions.
• Update RMA databases and communicate results to customer service and engineering.
• Identify trends in returns and provide feedback to Quality and Product teams.

Customer & Cross Department Support

• Collaborate with the Customer Support team to clarify reported issues.

Support Engineering in root cause analysis and continuous product improvement.

Company DescriptionConnexion Systems & Engineering is a full-service staffing firm, whose mission is to provide "best in class" staffing services to our clients and job seekers alike. We strive to achieve excellence in staffing, job placement and recruiting services, while treating our clients, employees, and candidates with the professionalism and respect they deserve.

Company Description

Connexion Systems & Engineering is a full-service staffing firm, whose mission is to provide "best in class" staffing services to our clients and job seekers alike. We strive to achieve excellence in staffing, job placement and recruiting services, while treating our clients, employees, and candidates with the professionalism and respect they deserve.