Lead Front Desk Receptionist

Job Description

Job DescriptionDescription:

The Lead Medical Receptionist plays a critical role in ensuring the smooth daily operation of the front desk at a busy orthopedic practice. This individual is responsible for greeting patients with professionalism and warmth, overseeing front desk workflows, and supporting a team of medical receptionists. The role requires strong leadership qualities, excellent organizational skills, and a commitment to delivering exceptional patient service.

DUTIES AND RESPONSIBILITIES:

• Greet and check in patients in a friendly and professional manner.
• Provide leadership, coaching, and support to the front desk team to ensure efficient and high-quality service.
• Monitor daily workflows and proactively address issues to maintain productivity and patient flow.
• Delegate tasks and manage scheduling coverage for the department, including during lunch breaks and staff absences.
• Proven track record of setting the bar amongst colleagues as leading by example.
• Ensure compliance with office policies, procedures, and HIPAA regulations.
• Maintain a clean, organized, and welcoming front desk area throughout the day.
• Act as the point of contact for troubleshooting scheduling, authorizations, paperwork, or workflow concerns.
• Conduct daily reviews of provider schedules to anticipate and resolve challenges.
• Uphold a high level of customer service and team morale through effective communication and problem-solving.
• Coordinate with clinical and billing staff to resolve patient-related issues promptly.
• Schedule and confirm patient appointments using electronic medical record (EMR) and scheduling software.
• Collect, verify, and input accurate patient information including insurance details, co-pays, and payments.
• Maintain patient records and ensure completeness and accuracy.
• Assist with administrative tasks such as filing, scanning, and organizing documents.
• Participate in process improvement initiatives and educate team members on updates.
• Perform other duties as assigned by management.

Requirements:

• Ability to communicate clearly and effectively with a diverse population
• Minimum of 3 years of medical receptionist or front desk experience, with at least 1 year in a lead or supervisory role preferred
• Proven ability to lead a team
• Strong work ethic and standards
• Experience working with electronic health record systems, such as eClinicalWorks
• Experience in a high-volume orthopedic , specialty or outpatient practice strongly preferred
• High school diploma or equivalent required: associate degree or relevant coursework preferred.
• Knowledge of medical terminology and procedures
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks in a fast-paced environment
• Familiarity with phone systems and handling incoming calls professionally