Patient Service Representative

Job Description

Job Description

Patient Service Representative
Temp to hire
Location: Lawrence, MA
Pay: $20-22/hr
Schedule: Monday-Thursday 12:30pm-9pm & Saturday 8:30am-5pm

JOB DESCRIPTION

• Perform patient registration functions for new and existing patients.
• Print schedules and call patients 24 hours in advance to confirm appointments.
• Answers all incoming calls quickly using the appropriate uniformed script.
• Screens calls and determine if:

1. PSR can assist patients with request(s).
2. Take a message and explains that patient will receive a call back.
3. or transfer calls to a specific department for resolution.

• Collect co-pays and issue receipts.
• Schedule follow-up, new patient, prenatal etc. appointments with patients’ clinicians or activate recall list as ordered.
• Assist patients in filling out and completing Virtual Gateway Applications and explain Center policies.

Qualifications:
Experience

• Training in a Medical or Administrative field
• Bilingual (Spanish / English) required.
• Computer knowledge required.
• Excellent communication skills required.

Education

• High School diploma or GED certificate

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