Clinical Fitter/Medical Assistant/Athletic Trainer

Job Description

Job DescriptionSalary:

Orthocare Medical Equipment is seeking a:

Clinical Fitter/Medical Assistant/Athletic Trainer

About Orthocare: We are experts in orthopedic durable medical equipment (DME), we have over 3 decades of healthcare industry related experience among management and staff. The wide array of orthopedic products we offer is essential for pre-operative to post-operative surgical procedural care, as well providing comfort and aid in the recovery from injury/surgery. OrthoCare oversees 150 stock and bill locations in Massachusetts and New Hampshire. We have 4 office locations in major hospitals recognized nationally.

Benefits offered: Medical, Dental & Vision Insurance, 401k, Vacation, Sick, Personal Days, Holidays, Birthday Off, Short & Long Term Disability, Company Paid and Voluntary Life Insurance.

Location: 100 Hitchcock Way, Lebanon, NH

Hours: 8:00am - 5:00pm

Our pledge to you

Utilize 100% of our experience to support your personal growth journey, take prompt action to address questions, bottom-up management: were committed to listening, every step of the way.

Job Responsibilities

• Patient assessments, implementing treatment plans, fit patients with DME products (OTS Orthotics) and follow-up care.
• Administers orthotic braces and devices to clients with relativity stable conditions.
• Assist in the maintenance of records and files reflecting up-to-date patient progress, care plans and related orthopedic data prescribed by physician.
• Maintain work area in clean and orderly condition.
• Meet compliance standards for accurate documentation and coding.
• Liaison between clients and cross-functional internal teams to ensure the timely and successful delivery of our products and solutions according to client needs. (Sales, Territory Manager, Senior Leadership and Customer Support, etc.)
• Customer-focused, dealing directly with patients either by telephone, electronically or face to face interaction. Gathers information necessary to provide equipment services, payment processing and insurance benefit verification.
• Direct responsibility for managing an assignment of consignment closets. Responsible for all inventory tracking (stocking levels, shrinkage & usage) and coordination of inventory replenishment.
• Establish and maintain communication regarding stock & bill account activity, issue or concerns with the territory manager and help with implementing solutions.
• Coordinate client information, gather and prepare process paperwork for billing, update system notes, document scanning, fax processing or photocopying and forward to appropriate personnel for action.
• Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the companys policies and practices.
• Understand company administrative steps for billing and inventory management and be able to provide assistance to any area.
• Must be flexible and willing to work physicians hours

Minimum qualifications

• Preferred but not required: experience in providing health services, MA, Ortho-Tech or Athletic Training, or Fitter Certification.Operational experience.
• Strong written and verbal communication skills with strong interpersonal skills.
• Ability to solve problems and resolve issues and direct team members.
• Through knowledge and understanding of insurance and health systems with a knowledge focus on DME equipment, Orthopaedic custom & non-custom bracing, Ancillary devices.
• Must be willing to learn, be very flexible, possess excellent communication skills and be a team player.
• Good written and verbal communication skills.
• Ability to develop good interpersonal relationships with patients, staff and other healthcare providers and the ability to work with patients in a hospital or office setting.
• Must have the ability to handle multiple priorities, ability to work independently, and possess good judgment and decision-making skills.
• Must be computer proficient in Microsoft Office or equivalent.
• Must be able to read, comprehend, and implement written complex policies and procedures.

This position has access to protected health information. The protected health information this position can access is demographic information, date of service information, Insurance/billing information, all medical record information. This position requires this patient health information in order to perform the functions outlined as part of this position description.

Must be able to meet the credentialing qualifications for Hospital access (Immunization records, TB, Flu) and employment is contingent upon a clean criminal background, BEAS, and drug screen.

Driving may be required

Physical Demands for the job

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

1. The employee is regularly required to stand, walk, and sit, as well as talk and hear and is required to use hands to operate vehicles and office equipment.
2. The employee must occasionally lift and/or move up to 30 pounds.
3. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

This position has access to protected health information such as patient demographic information, date of service information, Insurance/billing information, and medical record information. The Clinical Team Manager shall be free of any sanctions or exclusion from the OIG (Office of Inspector General).

OrthoCare Medical Equipment is proud to be an Equal Opportunity Employer andprohibits discrimination and harassment of any kind.All employment decisions at OrthoCare Medical Equipment are based on business needs, job requirements and individual qualifications, without regardto race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.