Job Description
Job DescriptionService Advisor – Portsmouth Ford
Portsmouth, NH | Full-Time
Portsmouth Ford is growing, and we’re looking for a professional, customer-focused Service Advisor to join our award-winning team. If you take pride in transparency, communication, and delivering a top-tier customer experience—this is the place to build a career.
We operate with a one-price, no dealer fee philosophy, and our service department reflects that same honesty and efficiency.
What You’ll Do
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Greet and assist service customers in a friendly, professional manner
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Write accurate repair orders and clearly explain recommendations
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Communicate between technicians and customers to keep repairs moving smoothly
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Build trust through transparency, follow-up, and education
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Maintain high CSI scores and customer loyalty
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Work collaboratively with advisors, techs, and management
What We’re Looking For
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Prior service advisor or automotive customer service experience preferred
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Strong communication and organizational skills
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Ability to multi-task in a fast-paced environment
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Professional appearance and positive attitude
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Experience with CDK or similar DMS a plus
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Team-player mentality with a customer-first mindset
What We Offer
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Competitive pay plan with performance incentives
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Modern, high-volume Ford service department
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Supportive management and strong internal processes
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Paid training and growth opportunities
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Health benefits, 401(k), and paid time off
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A dealership culture built on trust, transparency, and long-term relationships