Job Description
Job Description
About the Role
The Workplace Experience Manager is an integral part of the Workplace Experience (WE) team. This role is responsible for developing and executing strategies and procedures that deliver a best-in-class experience for employees and clients, whether remote or in-person. The position leads and empowers a team to provide high-quality service while contributing to the overall strategy and vision of the workplace experience for the office and team. This role requires an in-office presence.
Responsibilities & Qualifications
Key Responsibilities
- Partner with office administration, department managers, and regional leadership to deliver a high-quality, client-focused workplace experience
- Strategize, create, and implement experience-related guidelines, best practices, and service standards with the global WE team
- Supervise, manage, and motivate team members while setting clear goals aligned with the organization’s overall vision
- Promote collaborative work practices, uphold professional and ethical standards, and build strong working relationships across the office and organization
- Recruit, train, coach, and develop team members to enhance performance and achieve service objectives
- Protect and maintain highly sensitive, confidential, financial, and proprietary information
We’d Love to Hear From You If You
- Demonstrate knowledge of health and safety standards and regulations
- Are comfortable using and learning various technology platforms and applications
- Are able to work a flexible schedule, including evenings and occasional weekends
And Have
- A Bachelor’s degree or equivalent professional experience
- A minimum of seven (7) years of hospitality, facilities, or customer service management experience
- Experience in hotel management, office/facility management, or corporate environments preferred
Benefits & Additional Information
Successful candidates will receive a competitive total compensation package, including performance-based bonuses. Eligible employees may also participate in a comprehensive benefits program, which may include:
- Healthcare, life, and disability insurance
- 401(k) retirement plan
- Paid holidays and paid time off that increases with tenure
- Well-being programs, including mental health resources and wellness initiatives
- Professional development and training programs
- Employee discounts
- Employee resource groups and professional networks