Applications Engineer / Lead Pilot

Job Description

Job Description

Applications Engineer / Lead Pilot

On-Site, Bolton, MA

We're seeking an experienced and motivated professional to lead field operations, customer engagement, and technical support for our Remote Sensing products. This role combines UAV flight operations, post-sales customer success, application support to key customers, and thought leadership in applied hyperspectral and remote sensing technologies.

Key Responsibilities

• Flight Operations:
  • Serve as Lead UAV Pilot for all company operations.
  • Define, maintain, and enforce flight safety protocols and FAA compliance (Part 107).
  • Conduct field missions and customer demonstrations with optical payloads (multispectral/hyperspectral/LiDAR).
  • Support manufacturing with calibration flight tests and data processing as required.
  • Stay current with remote sensing trends and contribute to product and roadmap evolution.
• Customer Success:
  • Deliver technical training and support to global customers and distributors.
  • Triage and manage service tickets, ensuring timely escalation and resolution.
  • Support timely RMA handling and prepare service quotations.
• Pre-Sales & Technical Support:
  • Assist the sales team with demonstrations, data examples, and system integration details.
  • Contribute to technical presentations and customer-facing documentation.
  • Travel to customer sites globally for pre-sales and professional services engagements.

Required Qualifications

• FAA Part 107 certification with a minimum of 100 hours of UAV flight time.
• Proven ability to lead flight operations safely and efficiently.
• Hands-on experience operating optical payloads (multispectral or hyperspectral preferred).
• Strong communication and technical presentation skills.
• Willingness and ability to travel up to 25 (domestic and international).
• Ability to operate with limited oversight and direction.

Preferred Experience

• Customer-facing technical support or service desk background.
• Experience with ENVI, ArcGIS, or similar geospatial tools.
• Familiarity with LiDAR, photogrammetry, or other remote sensing modalities.

Citizenship Statement: US Citizens and permanent US Residents (Green Card holders) only

Agency Statement: No agencies, please.

Headwall Photonics, Inc. is an Affirmative Action and Equal Opportunity employer. We solicit and hire applicants regardless of race, color, national origin, sex, religion, age, disability, veteran status, sexual orientation, gender identity, or any other protected category. We conduct background checks in accordance with company policies and federal and state guidelines. Job Location: Bolton, Massachusetts

Qualified candidates should apply using the link on our website: https://www.headwallphotonics.com/careers