Front Desk & Phone Operations Role at Western Mass Hospital

Job Description

Job Description

Job Title: Visitor Services / Switchboard Operator
Location: Bureau of Hospitals – Western Massachusetts Hospital, 91 East Mountain Road, Westfield 01085
Duration: 03 Months contract position with the possibility to be extended

Pay Rate: $18/hr on W2

1. General Statement of Duties and Responsibilities

Greets and escorts visitors. Logs into the computer information about visitors entering and exiting the building. May operate telephone switchboards; relay incoming and outgoing telephone calls; receive, relay, and log messages; contact sources of aid in times of emergency; provide information to visitors and callers; and perform related work as required.

2. Detailed Statement of Duties and Responsibilities

• Greets and escorts visitors. Logs into the computer information about visitors entering and exiting the building.
• Operates a cord or cordless switchboard for a telephone communications system.
• Receives, screens, takes messages from, and refers incoming calls to the appropriate individual and/or agency by providing correct telephone numbers, area codes, dialing instructions, and other related information.
• Places phone calls for supervisors or agency staff; requests information relative to use of phone lines; and maintains logs on such telephone calls for comparison with monthly telephone bills.
• Receives emergency phone calls and dispatches emergency personnel to the scene.
• Greets and directs visitors to the appropriate individual and/or agency; answers questions; listens to complaints; and provides information and/or literature pertaining to agency rules, regulations, and/or operations.
• Provides information by telephone concerning employees, clients, students, and/or agency operations according to established guidelines.
• Performs related duties such as maintaining files and records; sorting mail; updating directories and other reference material; and maintaining schedules and time sheets.
• Operates radio transmitting and receiving equipment and maintains records and logs of messages.

3. Qualifications Required (Knowledge, Skills, Abilities)

• Ability to understand, explain, and apply laws, rules, policies, and procedures governing assigned unit activities.
• Ability to read, write, and comprehend the English language.
• Ability to operate cord and cordless switchboard equipment.
• Ability to speak clearly and distinctly.
• Ability to deal tactfully with others.
• Ability to obtain information through questioning individuals.
• Ability to make decisions and act quickly in emergency situations.
• Ability to work accurately with names, numbers, codes, and/or symbols.
• Ability to assemble items of information according to established procedures.
• Ability to maintain accurate records.
• Ability to follow oral and written instructions.
• Ability to establish and maintain harmonious working relationships with others.
• Ability to work independently.
• Ability to exercise discretion in handling confidential information.

4. Qualifications Acquired on the Job (Knowledge, Skills, Abilities)

• Knowledge of laws, rules, policies, and procedures governing assigned unit activities.
• Knowledge of standard procedures governing the use of telephone switchboard and/or other communication equipment.
• Knowledge of proper telephone procedures for making and receiving agency calls.
• Knowledge of the types and uses of agency forms.
• Knowledge of the principles and techniques of operating a radio console and/or radio telephone system.
• Knowledge of the methods and techniques of operating cord or cordless telephone switchboard equipment.
• Skill in using cord or cordless telephone switchboard equipment.

Company DescriptionAbout BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.