HHR & Guest Services Attendant

Job Description

Job DescriptionDescription:

We are seeking a dedicated and enthusiastic HHR & Guest Service Attendant to join our team in providing exceptional service to our guests. The ideal candidate will possess strong communication skills and a passion for hospitality. As the first point of contact for guests, you will play a crucial role in ensuring a memorable experience at our casino.

Essential Job Functions:

• Champions our Code of Conduct policy and always adheres to professionalism.
• Provides Guest Services to all patrons, including but not limited to, Greeting Guests, offering and creating Player Club Accounts and Cards, assisting patrons with accessing free play offerings, knowledge of all daily/monthly promotions
• Walks the HHR Gaming area(s) to ensure cleanliness for all patrons
• Processing of Hand-Pays and Jackpots
• Basic knowledge of resetting an HHR Machine, changing voucher paper and fixing bill/voucher jams.
• To provide Excellent Service to guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
• The ability to keep a friendly, calm, and helpful demeanor in high-stress situations and in a continuously fast-paced environment.
• The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, and guests.
• The ability and willingness to ensure that work activities are completed accurately, efficiently, and in a timely manner.
• The ability to work safely. This includes clear understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
• Maintain regular attendance at scheduled shift and staff meetings in accordance with the Time and Attendance policy.
• Maintain professionalism and a friendly and approachable demeanor throughout the shift.
• Maintain all appearance standards in accordance with established uniform and appearance guidelines.
• Inform manager on duty of any irregularities and unusual situations when they occur
• Is honest in all interactions and displays a high degree of integrity.
• Ability to work independently with little to no supervision or as part of a team is required.
• Must be and remain compliant with all legal or company regulations for working in the industry.

Requirements:

• Must be 21 years of age or older with a high school diploma or general education degree (GED).
• Able to act in accordance with established guidelines, follow standard procedures in crisis situations, communicate and enforce organizational policies and procedures, recognize and constructively conform to written rules and/or practices.
• Able to follow detailed procedures and ensure accuracy in documentation and data, carefully monitor processes, concentrate on routine work details.
• Able to be tactful, maintain confidence, foster an ethical work environment, prevent inappropriate behavior by team members, give proper credit to others, handle all situations honestly and with integrity.
• Must be able to obtain and maintain a valid New Hampshire Lottery Commission Badge.
• Must pass all required pre-screening and background checks.

Experience:

• Customer Service: 1 year (Required)