Experienced IT Quality Engineer, Claims

Job Description

Job Description

Who are we?

A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character.

We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty, and specialty lines insurance company in the world?

Learn more about our unique culture and history.

Job Opportunity:

Berkshire Hathaway Specialty Insurance (BHSI) has an exciting opportunity for an experienced IT Claims Quality Engineer Professional to join our Boston-based Information Technology Team. BHSI provides commercial property, casualty, healthcare professional liability, surety, executive, and professional lines insurance to global customers. We are creating and supporting multiple complex applications within BHSI and are seeking candidates with experience in Enterprise Application IT. An ideal candidate will have hands-on experience testing on the Duck Creek platform and a strong background in commercial P&C insurance, with a focus on Claims IT experience. Candidate should be interested in solving complex problems and providing testing solutions, enjoy a multicultural environment, and bring creative energy to their work.

The IT Claims Quality Engineer is responsible for engaging with business users and IT team members throughout the project lifecycle and supporting releases to production. In this role, you will actively engage and work with on-site and offshore consulting partners to execute our automation engineering activities.

Duties & Responsibilities:

• Play a hands-on role in all testing of primary Claims & supplementary applications, including critical third-party integrations such as Hyland OnBase Workflow.
• Design, write, and maintain automated test scripts.
• Run automated test cases and analyze the results to ensure the application meets the requirements.
• Integrate automated tests into CI/CD pipelines.
• Collaborate with offshore and onsite colleagues to develop and execute effective long-term automation test plans.
• Participate in the overall test planning & execution of Claims team testing objectives (test planning, design, execution, defect management, and reporting).
• Collaborate with onsite analysts and offshore testing partners to develop and execute test scenarios to determine data quality and integrity.
• Engage directly with business users during User Acceptance Testing to facilitate validation & troubleshoot user feedback.
• Collaborate with peers and management to develop process standards and/or enhancements to prevent the recurrence of defects/bugs.
• Work with cross-functional teams to ensure quality throughout the software development lifecycle.
• Participate in troubleshooting sessions with development teams for timely turnaround of critical issues.
• Understanding quality metrics and implementing measurements to determine test effectiveness and efficiency.
• Adhering to best practices in analysis & documentation.

Qualifications, Skills, and Experience:

• Minimum of 5 years of experience in Quality engineering, automating test cases, and execution on web-based and desktop applications.
• Experience in Test Automation tools and CI/CD pipelines.
• Strong knowledge of at least one programming language.
• Knowledge of best practices in test automation framework.
• Strong analytical, problem-solving, critical-thinking skills and keen attention to detail.
• Ability to work as part of a team and independently when needed.
• Must be highly motivated and demonstrate interpersonal skills.
• Understanding of Agile, SDLC (Software Development Lifecycle), and STLC (Software Testing Lifecycle), including end-to-end testing concepts.
• Knowledge of defect management tools such as Azure DevOps, Jira, Quality Center, or any other defect tool.
• Effective written and verbal communication skills.
• Highly organized and able to prioritize and track multiple deliverables and concurrent projects in a fast-paced environment.

Preferred Qualifications:

• Experience in the Commercial Insurance domain.
• Knowledge of Duck Creek Platform or equivalent P&C system and associated integrations.
• Knowledge of Automation Tools, such as Katalon, Cypress, Selenium, NeoLoad, etc, is a plus.

BHSI Offers:

• A competitive package and exciting growth opportunities for career-oriented teammates.
• A dynamic, action-oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates, and other stakeholders.
• A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework.
• Benefits that support your life and well-being, which include:
  1. Comprehensive Health, Dental and Vision benefits
  2. Disability Insurance (both short-term and long-term)
  3. Life Insurance (for you and your family)
  4. Accidental Death & Dismemberment Insurance (for you and your family)
  5. Flexible Spending Accounts
  6. Health Reimbursement Account
  7. Employee Assistance Program
  8. Retirement Savings 401(k) Plan with Company Match
  9. Generous holiday and Paid Time Off
  10. Tuition Reimbursement
  11. Paid Parental Leave

The base salary range for this position in Boston is $90,000 to $115,000, along with annual bonus eligibility. Total compensation for a candidate is determined by their relevant skills, location, and experience. We value our teammates – both their capabilities and character – as demonstrated by our amazing culture.

NOTE: Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team Members may perform other related duties as negotiated to meet the organization's ongoing needs.