Job Description
Job Description
Full-time Concierge (2pm-11pm)
Job Overview:
The Suffolk company is committed to attracting, recruiting, advancing, and retaining top talent. Join us in creating an exceptional living experience for our residents. We're seeking a self-motivated, outgoing, and detail-oriented professional with a background in hospitality and a keen understanding of social media and current rental housing trends. In this role, you’ll serve as the primary point of contact for residents, offering personalized services and fostering a welcoming community atmosphere.
Your responsibilities:
- Identify and clarify residents' needs, answer questions, and provide directions and instructions.
- Anticipate resident needs, assist with scheduling and tracking maintenance requests, and organize social events.
- Monitor security cameras for unauthorized vehicles parked in tenant-designated spaces, and promptly initiate towing procedures when necessary. Candidate must be comfortable professionally confronting individuals occupying these spaces.
- Gather and evaluate resident feedback to improve services.
- Maintain confidentiality and uphold the community's reputation.
- Stay updated on job knowledge through educational opportunities and personal networking.
- Enhance the community’s reputation by accepting new challenges and exploring ways to add value.
- Follow safety procedures and maintain a safe work environment.
- Maintain the lobby, front entrance, workstation, and other surrounding areas, ensuring cleanliness and stocked supplies.
- Assist with resident experience initiatives such as newsletters, the concierge calendar, social media accounts and event announcements, keeping materials current.
Day-to-day tasks:
- Greet prospects and residents as they enter the community, ensuring their comfort while they wait for tours.
- Greet and assist delivery personnel with resident incoming and outgoing packages.
- Answer and route phone calls to the appropriate team member and assist with service request follow-ups.
- Maintain the guest suite schedule for proper payment and cleanliness and manage the loading dock/elevator schedule for move-ins and move-outs.
- Manage all package deliveries, documenting arrival information and keeping track of notifications via Notifii App.
- Keep detailed information on local area restaurants, shops, delivery places, and other points of interest for residents, maintaining relationships with concierge vendors.
- Check and replenish amenity inventories, ensuring cleanliness.
- Ensure phone calls, texts, and emails are answered and responded to in a timely manner.
- Maintain and update resident information in the computer database, concierge phone, and document library daily.
- Enforce parking rules and arrange for the towing of improperly parked vehicles.
Skills and qualifications:
- High school diploma or equivalent required; college courses in business or hospitality preferred.
- Experience in a rental/leasing environment preferred.
- Effective written and verbal communication skills.
- Proficiency in Microsoft Suite, Chat GPT, and current mobile technology.
- Multilingual abilities in Spanish are a plus.
- Strong customer service orientation with excellent interpersonal skills, with a service-oriented mindset and capability of making every guest feel valued.
- At least two years of experience in a customer service environment.
- Ability to work a flexible schedule, including holidays.
- Positive attitude and willingness to work as part of a team.
- Ability to multitask and prioritize time effectively.
Physical requirements:
- Ability to lift 30-50 lbs.
- Stand upright for long periods, walk, and climb stairs.
- Detect auditory and visual emergency alarms and respond promptly.
- Frequent standing and walking throughout the shift.
- Ascend or descend stairs and ramps, sloping, uneven, or slippery surfaces.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Compensation and benefits:
- Hourly range: $19 - $23, based on skills, experience, and education.
- Eligible for discretionary bonuses after six months of employment.
- Generous paid time off, including vacation, holidays, personal days, sick time, and parental leave (8 paid holidays, 6 personal/sick days).