Job Description
Job DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:
$18 - $20 hourly
Responsibilities:
- Handle customer complaints as necessary
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Qualifications:
- Working knowledge of Microsoft Office and reservation management systems
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- High school graduate, GED recipient, or equivalent
- Has experience answering telephone calls and troubleshooting stressful situations
- Be available on Mornings and Weekends
About Company
Nestled in the heart of Falmouth since 1858, the Beach Breeze Inn is a beloved 21-room boutique hotel with deep roots in the community, offering a perfect blend of coastal charm, history and modern comfort. Just a short stroll from Surf Drive Beach ,a superior swimming beach, our inn boasts stunning views of the harbor and Martha’s Vineyard, setting the scene for a truly unforgettable stay. Guests enjoy easy access The Island Queen, a seasonal ferry option, will whisk guests away to Oak Bluffs in Martha’s Vineyard in just 35 minutes, making island adventures effortless.