Leasing Associate

Job Description

Job Description

JOB DESCRIPTION

Position Title: Leasing Associate

Location: Shrewsbury, MA

Supervisor: Community Manager

Compensation: From $20.00/hr, plus commisions

Job Overview:

A Leasing Associate acts as an initial ambassador between the public, the residents of the apartment community and the community management team. This individual is responsible for providing exceptional service to community residents, future residents, and internal team members.

Essential Job Functions:

Provides first-line customer service for prospective and current residents, as well as property guests

Leads tours of property, showing vacant units and marketing property amenities to close sales and maintain and increase occupancy

Tracks and follows up with all referrals, walk-ins, and phone inquiries

Develops and maintains reference book detailing property's unique features, amenities, size, vacancies, rental rates, and current leasing promotions

Assists with developing and coordinating leasing events and resident promotional activities

Prepares leasing checklist and package which includes all required forms, deposits, schedules, and information

Processes lease applications

Completes and maintains lease files for each rental, and ensures all files contain required documentation.

Essential Job Functions, cont:

Works with management to develop and implement residential programming, including special events and ongoing instructional and recreational activities

Visits comparable properties and assists Community Manager in preparing competitive market analysis reports

Remains current on and compliant with policies and laws affecting the marketing and leasing of the property, including the Company's leasing agreement, Landlord Tenant code, Fair Housing laws, and other applicable laws

Maintains regular daily office hours, ensuring adequate coverage on weekends and holidays.

Knowledge, Skills and Abilities Required:

Valid driver's license is required

High School Diploma/GED

Minimum of two years sales, customer service, leasing experience or equivalent experience

Ability to communicate effectively both in writing and verbally to communicate issues, problems, ideas, concerns, and information on work progress.

Ability to interact positivity with residents, employees, vendors, and the public.

Technology experience: Ability to use a computer to clock in/out and perform basic web-based tasks (Microsoft Office)

Ability to follow directives and work with minimum supervision.

Basic arithmetic skills.

Excellent follow up and follow through skills; solid organizational and interpersonal skills; ability to work as a team member.

Working knowledge of MS Office Suite, Databases

Training Requirements to be completed upon hire:

Harassment and Fair Housing Classes with a passing grade

Other general business/industry related classes as assigned