Job Description
Job DescriptionBenefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company car
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
Job Title
Mitigation Manager (Multi-Site) SERVPRO
Locations
Manchester, NH and Salem, MA On-site Regular travel between locations
Employment Type
Full-Time
Schedule
MondayFriday (core hours) After-hours/on-call rotation leadership
Compensation
Base: $95,000$120,000
Bonus: Up to 20% based on KPM performance
Package: Company vehicle + fuel card, laptop, mobile
Benefits: Health/Dental/Vision 401(k) with match PTO/Holidays Paid training Career growth
About the Role
Lead mitigation operations for SERVPRO across our Manchester, NH and Salem, MA locations. Youll manage Project Managers, Crew Chiefs, Technicians, and our Facility Supervisor, driving speed, quality, safety, and customer satisfaction for water, fire, and mold mitigation.
What Youll Lead
- People: Hire, coach, and performance-manage PMs and field teams; build bench strength and elasticize capacity for large scale events.
- Operations: Standardize professional and efficient operating procedures.
- Scheduling/Dispatch: Align crews/equipment; manage on-call; ensure rapid response.
- Financials: Own job gross margin, labor/equipment utilization, materials, and billing readiness.
- Quality/Compliance: IICRC/OSHA/Carrier standards met on every job; safety-first culture.
- Customers/Carriers: Proactive communication with property owners, adjusters, and program partners. Drive 5-star Google reviews.
Must-Have Qualifications
- 5+ years restoration mitigation experience and 2+ years leading PMs/field teams.
- IICRC WRT required; ASD preferred (FSRT/AMRT a plus).
- Xactimate proficiency (scope, sketch, line items, documentation).
- Valid drivers license; able to travel between NH and MA.
Success in the First 6 Months
- Predictable schedules; cycle time down and WIP clean. Stable and adequate production staff capacity.
- Gross margin at target; rework minimized.
- Documentation (logs, photos, signatures) billing-ready within 48 hours of completion.
- Safety/compliance incidents: zero. Facilities organized, neat and all equipment/vehicles operational
Apply Now
Submit your resume. In a brief note, share how you improved cycle time and margin while developing a strong production team.
Equal Opportunity Employer. We value a respectful, inclusive workplace.