Home Visitor Supervisor/Intake and Outreach Coordinator

Job Description

Job Description

The Healthy Families North Shore program at Catholic Charities is seeking to fill the position of Home Visitor Supervisor/Intake and Outreach Coordinator . Healthy Families North Shore is a newborn home visiting program for first time parents age 24 and under. In your role as Supervisor you will provide reflective supervision to two direct service, home visitors. In the role of Service Coordinator you will conduct outreach in the community to recruit new families into the program and perform all the functions of intake to engage and enroll new program participants.

Catholic Charities provides opportunities that help ensure people of all backgrounds have what they need to survive and thrive. Are you passionate about our mission and want to make a difference for those in need within our communities?

With a refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds why not join Catholic Charities!

The Home Visitor Supervisor/Service Coordinator provides supervision and support to the Healthy Families Home Visitors, processes all referrals made to the program including assessment of eligibility, service need and case assignment, assists with data collection, quality assurance tasks and reporting to program funders.

Responsibilities:

• Conduct weekly reflective, clinical, and administrative supervision sessions for up to 3 home visitors.
• Promote mindfulness self-regulation strategies to support staff navigate through difficult and stressful work-related situations.
• Facilitate team building activities to promote a culture of belonging, collaboration and staff motivation.
• Train home visitors to guarantee high quality service for the families by meeting the needs of families from diverse socio-economic, cultural, and linguistic backgrounds. 
• Maintain up-to-date supervision documentation as required.
• Conduct quality assurance activities such as observations, QA calls, and co-visits to guarantee high quality service for the families.
• Collaborate with the Program Manager to analyze data provided by Children’s Trust (CT), develop, and implement strategies to meet all the program required and standards.
• Serve as a linkage between community agencies and staff to provide appropriate referrals and connections for children and families in the program.
• Complete employee performance appraisals.
• As a Mandated Reporter, file and assist home visitors in filing 51A Child Abuse and Neglect reports with the Department of Children, when necessary.
• Oversee health and social service assessment, counseling, education and advocacy services to clients. Make referrals and provide follow-up case management.
• Supervise the participant record and data collection for assigned staff.
• Verify that participants are receiving services by checking weekly employee visitation records and schedules. Ensure data is entered timely and accurately into the Participant Data System.
• Monitor home visitor schedules to ensure home visits are completed according to service level.
• Complete required reports as required by the program and funder.
• Perform annual parent child interaction assessment for program participants utilizing the required parent child interaction rating tool.
• Assist with implementation of HFM policies and execution of expected benchmarks to meet Healthy Families America Best Practice Standards in order to meet national accreditation requirements.
• Supervise home visiting activities, group-based training needs and activities for parents.
• Represent the Healthy Families program to other agencies as requested by the Program Coordinator.
• Maintain ongoing communication with the program funder and community partners.
• Communicate participant concerns to the Program Coordinator and Home Visitor. Resolve timely.
• Familiar with facilitating and supervising support groups or parent education groups.
• Work is performed in an office environment and at offsite locations as required. Use of general office equipment including phones and computers. The Supervisor will support the Home Visitor with home visitation during the absence of the Home Visitor.
• Open or close the office as required. Always ensure safety for self and others.
• Attend internal and external meetings and training courses as required.
• Local travel as required.
• Ability to work early mornings, evenings and weekends as needed.
• Ability to navigate stairs in residences without elevator access.

QUALIFICATIONS

• Master's degree in human service or related field working with children and families with 3 years relevant work experience, or bachelor's degree in these fields with a minimum of 3 years of relevant experience or less than a bachelor’s but with commensurate HFM/HFA experience.
• An ability to establish trusting relationships.
• Acceptance of individual differences.
• A solid understanding of or experience in supervising diverse staff with humility, as well as providing support in stressful work environments.
• Knowledge of infant, child and adolescence development and parent –child attachment and knowledge of parent –infant health.
• Knowledge of the dynamics of child abuse and neglect.
• Experience and humility in supporting culturally diverse families, children, and communities, with a strength-based and family-centered lens.
• Experience in home visiting with a strong background in early childhood prevention services.
• Willing to engage in building reflective capacity, capacity for introspection, communicate awareness of self in relation to others, and recognize the value of supervision.
• Experience in home visiting preferred
• Experience in reflective supervision preferred
• Infant Mental Health Endorsement preferred

Our benefits are competitive and include a 403(b) savings plan and generous time off. Visit ccab.org for a full list of benefits.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Visit us at: www.ccab.org.

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