Director of Resident Life and Volunteerism

Job Description

Job Description

The Director of Resident Life and Volunteerism works to assure a supportive, vibrant community life. Since volunteerism is a centerpiece of Opus Newton, this role oversees all programs with an eye to integrating volunteerism as a key component of resident life—complementing seamlessly staff-led programs. This individual will manage and support residents to contribute to the community through volunteering. The Director will also oversee staff program development and opportunities for community engagement.

KEY RESPONSIBILITIES

• Community Engagement & Programming:

  • Create and promote a resident culture that enhances community engagement through dynamic programs and volunteerism.

  • Implement existing 2Life programs as well as innovate new ones based on resident needs and requests

• Volunteer Program Development & Oversight:

  • Create and execute a robust volunteer program designed to support resident life and social engagement and fulfill residents’ goals for meaningful involvement.

  • Maintain screening protocol to ensure best match between skills, qualifications, and interests of volunteers and organizational needs.

  • Administer and review policies and procedures which guide volunteer opportunities.

  • In collaboration with Opus staff, schedules and conducts interviews with residents; and coordinates plans for onboarding/training for volunteer positions as needed.

  • Provides ongoing support and guidance for volunteers, including resolving any issues or conflicts related to a resident volunteer’s placement.

  • Maintains volunteer database and portal, tracks volunteer hours and activities, including maintaining accurate records and providing timely statistical and activity reports on volunteer participation.

  • Evaluates contribution of volunteers on a monthly, quarterly, and annual basis and implements improvements, as needed.

  • Facilitates resident volunteer recognition and appreciation activities.

• Collaborations and Partnerships:

• Work closely with the 2Life Director of Fitness to create and support fitness and wellness programs

• Work closely with the JCC team and other community organizations to offer joint programming in as many areas as possible

• Work with Community Life team and community partners to offer intergenerational programs on Nahanton Campus

• Support for Residents with Cognitive Decline:

  • Collaborate with Health Services and 2Life memory support programs to ensure residents with cognitive decline have access to appropriate programs and services

  • Participate in IDT meeting to support individual wellness plans and create supportive programs to meet resident needs

  • Work with 2Life art therapist and music therapist in offering programs that support integration of residents with cognitive decline

• Culturally Sensitive Programming & Community Development:

  • Implement innovative, culturally sensitive strategies to develop and maintain supportive services that address the diverse needs of 2Life residents

  • Lead outreach, communication, and training efforts to ensure that programs and services are inclusive, relevant, and impactful for all residents

• Program Evaluation & Impact Measurement:

  • Contribute to and monitor key performance indicators for data tracking and measuring impact of activities, volunteerism, and fitness to help create and adjust programs and activities as well as support training and education of staff

  • Utilize data to assess program outcomes and make adjustments that improve resident engagement and satisfaction

• Operational Support:

  • Oversee the operations of the salon contractor/vendor, ensuring smooth service delivery in collaboration with the Director of Business and Finance

  • Coordinate transportation options, partnerships, and scheduling support for residents at Coleman House and Opus Newton

  • Partner with Maintenance for the setup and breakdown of activities and events, ensuring that all necessary resources are in place for successful programming

SUPERVISORY RESPONSIBILITY

• Supervises two Group Service Coordinators who develop and execute programs on site.

QUALIFICATIONS

• Bachelor’s degree in Social Work, Gerontology, Recreation, or a related field (Master’s preferred).

• At least 3-5 years of experience in program development, volunteer management, and resident services, with a focus on senior living or similar environments.

• Proven leadership skills and the ability to work collaboratively with diverse teams, including residents, staff, and community partners.

• Strong understanding of the unique needs of older adults, including those with cognitive decline or other health challenges.

• Experience in designing and implementing culturally-sensitive programs.

• Familiarity with performance measurement and data tracking to assess program effectiveness.

Work Environment:

• Willingness to work a flexible schedule, including evenings, weekends, and holidays as required.

• Proficient with computers and various software applications, including the ability to create and manage spreadsheets. Familiarity with Salesforce and Yardi is a plus.

• Must have the physical ability to stand, bend, and lift light to moderate objects as needed to support activity programming.

2Life has been at the heart of positive change in the affordable senior housing ecosystem since 1965, with our residents at the center of everything we do. Our mission is to ensure that all seniors have the opportunity to thrive regardless of their income level or background. To that end, we develop, own, operate, and provide supportive services to every one of our communities. In all we do, we advocate for and empower older adults to age with purpose and joy, meeting the integrated needs of seniors guided by our shared values of kindness, community, and repairing the world.

2Life owns and operates over 1,500 apartments, 94% of which are affordable, located on campuses in Brighton, Brookline, Newton, Framingham, and Devens, Massachusetts. Another 500+ apartments are in development in Devens, Lynn, Mattapan, Newton, and Waltham, Massachusetts. We anticipate continued growth in the size of our portfolio, the geography in which we operate, and the diversity of our residents in terms of race, ethnicity, income levels, and need for supportive services. For example, in 2025 we will add a new community, Opus Newton from 2Life Communities, that creates an exciting living option for middle-income seniors.

BENEFITS AND MORE

We offer a very rich benefit plan which for individuals adds 27% on top of the base pay and over 30% for employee +1 and families. Our rewards program includes but not limited to:

• Robust medical and dental plan

• Vision

• Employer-paid life and AD&D, STD, and LTD insurance

• 401(k) plan

• Paid vacation

• Paid holidays

• 2 floating holidays

• Pet insurance

• And more!

The above statements intend to describe the general nature and level of work performed by people assigned to do this job. The above does not intend to be an exhaustive list of all responsibilities and duties required.

We desire to build and cultivate an environment that brings together an exceptional workforce with unique experiences, backgrounds, talents, and perspectives.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.