Job Description
Job Description
Minimum Requirements:
- Associates’ degree in Computer Science or Engineering or High School Diploma and 2 years equivalent work experience.
- Ability to install, configure, and maintain personal computers, networks and related hardware and software.
- Self-initiative and motivation to work without requiring strict supervision.
- Good oral and written communication skills.
- Ability to communicate with and understand the needs of non-technical internal customers.
- Ability to work independently and with a team.
Essential Responsibilities and Duties:
- Identify, diagnose and resolve pc/network problems
- Respond to Help Desk tickets in a timely manner.
- Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
- Install, configure, and maintain personal computers, data networks, Windows workstations, file servers, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures modems, disk drives, CD ROM units, printers, and related equipment.
- Troubleshoot systems, and applications to identify and correct malfunctions and other operational difficulties.
- Creates and maintain comprehensive documentation for all installation/trouble-shooting procedures
- Develop and conduct various training and instruction for system users on operating systems, relational databases, and other applications; assist users in maximizing use of networks and computing systems.
- Establish and perform maintenance programs following company and vendor standards.
- Ensure timely user notification of maintenance requirements and effects on system availability.
- Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
- Document network problems and resolutions for future reference.
- Develop and maintain documentation for computer programs and network systems.
- Other duties as assigned.
Physical Requirements:
- This position requires full range of body motion including handling and lifting computer equipment, manual and finger dexterity and eye-hand coordination.
- Requires sitting, standing and walking for prolonged periods of time
- Requires normal range of hearing and eyesight to record, prepare and communicate appropriate forms and reports.
*Salary ranges from $26 - $34.94