Job Description
Job Description
Job Summary:The Senior Technical Support Specialist is responsible for delivering exceptional technical support by troubleshooting desktop-level issues, managing hardware/software upgrades, and supporting proprietary and third-party applications. The role requires strong customer service skills, hands-on experience in troubleshooting, and the ability to multitask effectively in a fast-paced environment. The candidate will also coordinate closely with Project Managers and Subject Matter Experts to ensure seamless execution of IT initiatives.
Job Responsibilities:
- Troubleshoot user issues related to desktop hardware, software, and networking
- Resolve break-fix hardware problems, application-related issues, and network connectivity
- Support TCP/IP configurations and troubleshoot IP setup problems
- Escalate or perform server-level functions when necessary
- Collaborate with SMEs to address concerns with proprietary client applications
- Assist Project Managers with end-to-end execution of destination moves and hardware/software upgrades
- Conduct client interviews, evaluate technology needs, and develop integration requirements
- Participate in application configuration, UAT, on-site support, technical training, and Day One assistance
- Evaluate new software programs for compatibility with existing systems
- Assess system capacity and recommend enhancements
- Test and confirm new programs against established standards and modify as needed
- Improve existing systems through thorough analysis and recommended changes
- Evaluate third-party software based on user requirements and system compatibility
- Perform or attend hardware/component factory acceptance testing
- Deploy software and hardware by executing setup procedures and necessary configurations
- Train users on optimal hardware/software usage and provide post-deployment support
- Maintain system performance by testing components regularly
- Prepare operational documentation and user guides
- Maintain detailed records of hardware/software changes and upgrades
- Ensure data confidentiality and protect operational integrity
- Stay updated with the latest technical knowledge via workshops, publications, and networks
- Contribute to team success by supporting project goals and collaborative efforts
Required Skills:
- Customer Service Skills
- Troubleshooting Experience
- Multi-tasking Skills
Preferred Skills:
- Problem Solving
- Presenting Technical Information
- Process Improvement
- Software Maintenance and Testing
- Network Design and Implementation
- Load Balancing and Scalability
- Vendor Relationship Management
- Software, Network, and Database Performance Tuning
Company DescriptionCompunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.
We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.
Company Description
Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.\r\n\r\nWe have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.